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646 Reviews of Kia of Everett - Service Center
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August 05, 2024
I think Kia does a pretty good job with their service. It's very personalized. It's very personalized. More
by athena235
Verified CustomerEmployees Worked With
August 05, 2024
Erik, the service manager was not good to deal with. After replacing the engine, the newly replaced serpentine belt failed, leaving us stranded on a 100° day. He argued repeatedly that it was not their After replacing the engine, the newly replaced serpentine belt failed, leaving us stranded on a 100° day. He argued repeatedly that it was not their fault. I could see what looked like teeth marks on the alternator pulley. Erik treated us both like we were idiots. He does not allow you to even speak when on the phone, he just continually talks over you. While on the phone I had a revelation that the teeth marks actually looked like the marks of a bolt that got lodged under the belt. He did not want to entertain this at all. He was solely focused on escaping any liability. Concerned for the safety of our vehicle that they had just worked on, I investigated and found the alternator bolt missing. After sending him a picture, Erik quickly changed his tone and agreed to fix their poor quality workmanship under warranty. Clearly, customer service is not his strength. Erik assumes that anyone he talks to has no clue what they are talking about and that he is the know-all be-all in the situation. Very disappointing interaction. I would not recommend Kia of Everett. More
by kuhlmankevin
August 05, 2024
Steve Weedin was outstanding. He provided the best customer service I have had in a long time. He provided the best customer service I have had in a long time. More
by scottmatthews9962
Employees Worked With
August 05, 2024
Always a great experience when I get my car serviced here. I will continue to bring my car here for service. here. I will continue to bring my car here for service. More
by katie.desrosier
Employees Worked With
August 05, 2024
Excellent customer service. Took less time than expected. I highly recommend them for a new car. Took less time than expected. I highly recommend them for a new car. More
by cabnurse
August 05, 2024
Nadia was wonderful! She was very communicative and friendly! Things seem to have improved over the last few visits, so I am pleased with that. She was very communicative and friendly! Things seem to have improved over the last few visits, so I am pleased with that. More
by priszner_of_love
Employees Worked With
August 05, 2024
Very kind and diligent service department. Very communicative and I appreciated the effort they took in fixing our AC. Very communicative and I appreciated the effort they took in fixing our AC. More
by NATALYADILLAN
Employees Worked With
August 05, 2024
Outstanding work and first rate for customer satisfaction. Its a pleasure to do business here. Staff is so friendly and here to help. satisfaction. Its a pleasure to do business here. Staff is so friendly and here to help. More
by mark.a.prince
Employees Worked With
August 05, 2024
The service was great - faster than I expected. But my main concern - car alarm going off randomly - was not able to be discovered or fixed. I did not appreciate that the drink machine was broken o But my main concern - car alarm going off randomly - was not able to be discovered or fixed. I did not appreciate that the drink machine was broken or that the TV would not be changed to the Olympics for us. Morgan was very kind and friendly. More
by missclairol57
Employees Worked With
August 05, 2024
This was my first time visiting this location since moving from California. Everything went smoothly. moving from California. Everything went smoothly. More
by EFUELSCHER
Employees Worked With
