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940 Reviews of Kia of Everett - Service Center
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July 11, 2025
I was excited to come in, everyone was so friendly on the phone and in the past, however looking retrospectively I am extremely disappointed. I feel lied to and deceived as a customer and as though my inexpe phone and in the past, however looking retrospectively I am extremely disappointed. I feel lied to and deceived as a customer and as though my inexperience with auto maintenance/repairs was being preyed upon. I went in initially for a free recall related service and ended up leaving nearly $800 in the hole. They performed an oil change which I did not consent to and used fear mongering regarding "failures in my vehicles integrity and/or safety" to sell me new parts at over 3 times the cost that a normal automotive servicer might (I called my normal guy immediately after my poor experience at Kia of Everett). And the worst part is everyone at Kia was smiling so genuinely and I truly believed they had my best interests at heart when really I was just a foolish piggybank they could empty on their every whim. More
by AJohnson170
Verified CustomerEmployees Worked With
July 11, 2025
Great customer service. . what 16 5 words?!? Simplicity is best! Have a great day always! . what 16 5 words?!? Simplicity is best! Have a great day always! More
by CMAWALTER
Employees Worked With
July 11, 2025
I have been working with Steve is the service department over the last several weeks and want to share that it has been an absolute pleasure. His attention to detail, consistent follow up and commitment to over the last several weeks and want to share that it has been an absolute pleasure. His attention to detail, consistent follow up and commitment to problem solving has made my entire experience seamless. I am grateful. More
by Cheryl.huffman
July 10, 2025
Good communication and service. The car was done earlier than promised. Great job by Debbie. The car was done earlier than promised. Great job by Debbie. More
by MDCHURCHILL
Employees Worked With
July 07, 2025
Good service good people no pressure easy to get an appointment clean and easy to access. appointment clean and easy to access. More
by Mac daddy 9
Employees Worked With
July 03, 2025
Betty was very helpful and made sure everything was taken care of for me. She went above and beyond. care of for me. She went above and beyond. More
by cmaley0
Employees Worked With
July 03, 2025
Service was great. I called about recall and they were able to get me in quickly. Gave me a time estimate and didn't go over expected time for service. I called about recall and they were able to get me in quickly. Gave me a time estimate and didn't go over expected time for service. More
by lmr516
July 02, 2025
The testing for the recall was fine but at that time I found out that previous service from a month prior was signed off by a technician but never completed. I am very dissatisfied that the technician was found out that previous service from a month prior was signed off by a technician but never completed. I am very dissatisfied that the technician was not truthful and I wonder what else was not done during that time. More
by ccompugael
Employees Worked With
July 01, 2025
The dealership was clean and the staff were friendly and welcoming. The work was performed timely and they communicated everything along the way. welcoming. The work was performed timely and they communicated everything along the way. More
by rmayes33
July 01, 2025
Husband bought bumper to bumper coverage. When I brought car in for Tim repair. Was told was covered at time of booking. Dropped off at night next morning was called to be told it would Cost When I brought car in for Tim repair. Was told was covered at time of booking. Dropped off at night next morning was called to be told it would Cost over $350 per rim would not be covered. The reason husband bought rim and tire package as well, completely bummed not being truthful// blamed it on “denial of insurance” since it wasn’t cracked.. should of led with that at time of sales .. More
by Sarahrenea27
