Kia of Everett - Service Center

Efficient! Courteous! Helpful! Betty is a superb customer service representative!!! From the moment I arrived until I left, Betty made me feel like I was her m Courteous! Helpful! Betty is a superb customer service representative!!! From the moment I arrived until I left, Betty made me feel like I was her most important customer!!! More

It was amazing. Went smoothly. Got what I needed done in just a few hours like they estimated. Went smoothly. Got what I needed done in just a few hours like they estimated. More

Thanks to everyone but especially Betty! She was super helpful and I appreciated her communication. She was super helpful and I appreciated her communication. More

Helpful,kind professional, knowledgeable, pleasant, customer friendly staff especially, Morgan. I appreciate the time and care everyone has given us. customer friendly staff especially, Morgan. I appreciate the time and care everyone has given us. More

This was my first experience with service here. This was for a service that was part of the purchase, the paint sealant. I was never contacted to schedule this as I was told I would be. I tried cal This was for a service that was part of the purchase, the paint sealant. I was never contacted to schedule this as I was told I would be. I tried calling twice and I waited on hold and was unable to get through either time. I stopped by in person and apparently no service people are there on Sunday. Finally I stopped by again on a weekday and managed to get this scheduled months after it should have been done. The problems with service began with the text messages changing my appointment which were some sort of glitch in your systems. Then there was text message telling my car was done when it wasn't, which prompted me to come in and pick up the car before going in to work as I thought it was done and I had time to pick it up and get to work. Instead I waited for it since I had already returned the rental car. I was offered a ride to work, but I work in downtown Seattle, so that made no sense. In the end I get the car, and an overwhelmed with the smell inside- I feel like I am high by the time I get to work. I leave work and go home as I feel awful- missing my shift at work. I further had to wash all my clothes as the smell was all over me after sitting in traffic to get to Seattle then back home. I then had to open the cars windows for several days to clear that smell, thankfully I have rain guards and the windows are still cracked as I write this because I can still smell chemicals inside the car. I thought this was a paint sealant but it seems you also put something on the interior as well? Or was the interior treated and the paint no treated? I don’t know which was done, or if both were done. In general this was not a positive experience. More

I have some service done, and the gal (Betty? )who helped me was super nice and friendly. She made the experience a good one. )who helped me was super nice and friendly. She made the experience a good one. More

The team did a great job. JP was able to identify previous service! That was a help! JP was able to identify previous service! That was a help! More

Very professional, extremely friendly. Started my repairs earlier than my appointment. Would definitely recommend this dealership Started my repairs earlier than my appointment. Would definitely recommend this dealership More

I purchased my vehicle here and have always brought it back for service. It’s normally been a good experience. This time things weren’t quite as good or seem as professional. In the days leading up to my back for service. It’s normally been a good experience. This time things weren’t quite as good or seem as professional. In the days leading up to my appointment I received multiple reminder texts even after I had confirmed the original one. I then received another confirmation text with the wrong date, followed the next day with a correction. Then three days after the completed appointment I received another email stating that my car was due for service! At check in I was asked if I wanted my car washed. I said yes, but it wasn’t. I really don’t like your policy of charging for using a credit card. The bank fee is part of the cost of doing business and is absorbed by most other shops. My debit card had expired and had to pay a $6.60 surcharge. More

Frank took the time to install my spare tire right and parts right in the drive-in Service Bay. Didn’t even have to make an appointment. Thanks Frank!! Brad Pesek parts right in the drive-in Service Bay. Didn’t even have to make an appointment. Thanks Frank!! Brad Pesek More