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Kia of Everett

Everett, WA

4.7
1,574 Reviews
Why Buy From Kia of Everett? Car Shopping Made Easy We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Exceptional Customer Service We are committed to providing amazing customer experiences. We Keep You Going Our service center is here to help ensure you enjoy many great years of driving with the vehicle you purchase from us.
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229 SW Everett Mall Way

Everett, WA

98204

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Showing 1,574 reviews

July 11, 2025

Quick and easy experience, with very friendly and professional staff. 2nd time making a purchase with good service. More

by MORRIS_MM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Swearingen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyler Hockaday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyler Hockaday
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

I was excited to come in, everyone was so friendly on the phone and in the past, however looking retrospectively I am extremely disappointed. I feel lied to and deceived as a customer and as though my inexpe More

by AJohnson170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Purnell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Kia of Everett responded

Good afternoon, I am Erik Lett and I am the service manager here at Kia of Everett. I want to try and understand how we took advantage of you. You did in fact come in for a complimentary recall and during it we performed a complimentary vehicle health check that is performed on every vehicle. In that check, we found the vehicle was in need of an oil change, the cabin air filter was very dirty, and you needed brakes - which in turn you approved. The other recommendations for fluids were explicitly informed that they are due to condition, age, mileage, and based on a reference of your vehicle service history here at Kia of Everett. I do not feel it is fair to say we are "preying" on you as a consumer and it is quite disheartening to see us negatively spoke about when everything was explained thoroughly and you approved all the charges adding to $735.80 that was paid. If you would like to discuss this further I encourage you to give me a call, I would love the opportunity for better understanding on you feeling taken advantage of and how you feel we could improve.

July 11, 2025

Great customer service. . what 16 5 words?!? Simplicity is best! Have a great day always! More

by CMAWALTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Keeten
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

I have been working with Steve is the service department over the last several weeks and want to share that it has been an absolute pleasure. His attention to detail, consistent follow up and commitment to More

by Cheryl.huffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Weedin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Lett
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Good communication and service. The car was done earlier than promised. Great job by Debbie. More

by MDCHURCHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Betty Sidbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

Good service good people no pressure easy to get an appointment clean and easy to access. More

by Mac daddy 9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

Betty was very helpful and made sure everything was taken care of for me. She went above and beyond. More

by cmaley0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Betty Sidbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

Service was great. I called about recall and they were able to get me in quickly. Gave me a time estimate and didn't go over expected time for service. More

by lmr516
Recommend Dealer
Yes
Employees Worked With
Morgan Keeten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Keeten
July 02, 2025

The testing for the recall was fine but at that time I found out that previous service from a month prior was signed off by a technician but never completed. I am very dissatisfied that the technician was More

by ccompugael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

The dealership was clean and the staff were friendly and welcoming. The work was performed timely and they communicated everything along the way. More

by rmayes33
Recommend Dealer
Yes
Employees Worked With
Betty Sidbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Betty Sidbeck
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