Kia of Dayton - Service Center

This location is always run very well. I know how these surveys work. Unless perfect scores are given it’s looked at negatively at the corporate level. A “B” is a good score on a report ca I know how these surveys work. Unless perfect scores are given it’s looked at negatively at the corporate level. A “B” is a good score on a report card but if I was to score an 8 out of 10, or a good instead of great, it’s looked at negatively. Employees and managers are human so NOTHING and NO SERVICE is ever perfect, but I think it’s ridiculous to always expect perfect scores. That’s one reason why I always give perfect scores. Another reason why I always give perfect scores is to offset hyper negative customers. Often times customers don’t get what they want, but quite often what customers want can be unreasonable, but they still run home eager to give emotionally motivated negative scores, so I give perfect scores to help offset those morons. I personally don’t like the survey culture that society has created for itself over the last several years. Executive management should do their own evaluations rather than having customers do their jobs for them. But unfortunately the barn door has already been opened so I will always give perfect scores to help corporate America sleep better at night. May whoever read this have a blessed day. More

Awesome quick service, there was a clean waiting area. Friendly customer service. Offered coffee or water while I waited. Friendly customer service. Offered coffee or water while I waited. More

I was able to get an appointment the following day, they fixed the issue as well as checked a recall I was not aware of, and gave me the suggestions for upcoming maintenance fixed the issue as well as checked a recall I was not aware of, and gave me the suggestions for upcoming maintenance More

This team has proven to be reliable and caring. Hustle free scheduling and timely delivery, they are professional and experts at their work. The service advisors are very helpful and knowledgeable. Hustle free scheduling and timely delivery, they are professional and experts at their work. The service advisors are very helpful and knowledgeable. More

Friendly service and nice waiting area with drinks and snacks, plus the restroom is clean. snacks, plus the restroom is clean. More

This is my first adventure with KIA Service Department. The gentleman, Zac Glodrey, who took care of my appointment was super friendly, efficient, and had a great sense of humor! It was a great experience The gentleman, Zac Glodrey, who took care of my appointment was super friendly, efficient, and had a great sense of humor! It was a great experience- expedient, professional, and welcoming! The waiting area was very comfortable and had many amenities - snacks, water, coffee, WiFi, charging station… VERY pleasant! More

Very friendly and very formable about trading my car in. Also the mechanic shop was very quick and getting me in and getting me out.. Also the mechanic shop was very quick and getting me in and getting me out.. More

Workers were very professional, efficient, and polite. I would recommend this particular location for any work needing Done to your car. I would recommend this particular location for any work needing Done to your car. More

Very friendly service, clean facility, appointment time was accurate. Service technician Tony was polite and knowledgeable, answering all of my questions prior to my service and after. was accurate. Service technician Tony was polite and knowledgeable, answering all of my questions prior to my service and after. More

Wonderful experience. Everyone was kind and friendly. They were quick and efficient. Very good team. Everyone was kind and friendly. They were quick and efficient. Very good team. More