Kia of Dayton - Service Center

Service center is horrible. I took my daughter’s Kia Soul, warranty and power train covered, in for noise last Friday. They said they would have to do a diagnostic but it should be covered provided we k Soul, warranty and power train covered, in for noise last Friday. They said they would have to do a diagnostic but it should be covered provided we kept up with recalls etc, which we have. They told me Friday she needed a new engine but they had to wait on certified tech to come in to send paperwork to Kia to cover the cost. I called all week with an average wait time of 45 minutes on the phone to get no answers or call backs. When I called today, they said her oil was just low but I owe 185.00 for diagnostic. I asked why they said she needed an engine and no one can give me an answer. I could have put a quart of oil in at home. I just figured they would be professional enough to check the easy stuff first. I do not believe they even did a diagnostic. Just trying to scam me out of my money. More

Terrible communication and customer service. Told one thing by one person, then got something different. Was told that person was fired after the fact. Literally had to drive to the shop to get info abo thing by one person, then got something different. Was told that person was fired after the fact. Literally had to drive to the shop to get info about car because no one answers phones are wants to call you and tell you whats going on. Told the car would be done on a Monday, then a Tuesday then a Wednesday after I dropped it off the week prior. The car basically sat while I juggled transportation and had no clue what was going on because again no one communicates. On top of it all the charges are ridiculous. Who charges over $400 for 2 shocks? In the beginning I thought this included struts because this is what the fired person led me to believe. But no $400 for 2 shocks that I can pick up online for $75. Dishonest and overpriced. Was offered some free car washes for my troubles. I could not pay my overpriced bill fast enough and take my business elsewhere. I really thought better of this place but the service shop needs help. More

Have had my service done there for 3 years, had an issue and it was resolved expediently. There has been a change in staff. Scheduled and oil change and tire rotation last week, I work 3rd. Had appointmen and it was resolved expediently. There has been a change in staff. Scheduled and oil change and tire rotation last week, I work 3rd. Had appointment to at 9:30, simply wanted to drop my car off and assumed there was a drop box at 6am. Shockingly I could not find one, sign on door and website said 7:30am Service. Drove over at 7::20, no one in service. Two service employees walked past me at 7:30. One stopped and stated they open, they will be with me shortly walked off with no interaction. Mind you I just wanted to drop my car off. I waited until 7:45, (the hours clearly on the door states 7:30am). I drove off and decided that to Kia of Dayton employee in service, it's not an issue, losing one customer is not any type impact on the bottom line. So that will be my last visit. More

I just wanted to cancel my appiontment Today I called KIA of Dayton, because of a recall on my car. No worries I found a place on my side of town. If you wouldn't have hung up on me several Today I called KIA of Dayton, because of a recall on my car. No worries I found a place on my side of town. If you wouldn't have hung up on me several times you would have realized that. Thank You More