Kia of Dayton

Safety Recall Notice I took my car in last Thursday for a safety recall notice. The next morning my car did not start. To make a long story short they said it was my batte I took my car in last Thursday for a safety recall notice. The next morning my car did not start. To make a long story short they said it was my battery. Odd that I had no problems with my battery until they worked on my car on the recall notice. I told them the mechanic must of done something to drain my battery. They were very defensive and said there was no way the mechanic did anything to the battery. Talked to the manager Melissa and she offered no empathy or apology. None of them found it odd that I never had a problem with my battery until they worked on it. Kia just cares about selling you a car but once something goes wrong and you question them about it then you will see a different side of them. Service dept and Melissa need more customer service training on how to deal with complaints. I love my 2014 Kia Optima but disappointed on how I was treated. More

Great Service The new service manager and her team are very attentive and helpful. Will definitely be returning for service. Keep up the great work and keep smiling The new service manager and her team are very attentive and helpful. Will definitely be returning for service. Keep up the great work and keep smiling. More

Disappointed They don't listen to our concerns and requests.....they don't do what we ask to be done and show no interest on helping us out They don't listen to our concerns and requests.....they don't do what we ask to be done and show no interest on helping us out More

extremely happy! Greeted right away as soon as we pulled into a parking space, with smiling faces, very friendly salesmen, super nice, and accommodating! Our salesman Greeted right away as soon as we pulled into a parking space, with smiling faces, very friendly salesmen, super nice, and accommodating! Our salesman did everything he could to get us the car in our price range to work for us, My family was offered water and snacks during our visit and a room to sit in, which was very nice. More

Change Oil They did good job and let me know about my suv Sorento Kia. I appreciate they make sure my Kia ok Thanks you so much They did good job and let me know about my suv Sorento Kia. I appreciate they make sure my Kia ok Thanks you so much More

Service advisors need work I had a great experience buying my car at this dealership. I have not had the same experience with the service department. It is not easy to make an a I had a great experience buying my car at this dealership. I have not had the same experience with the service department. It is not easy to make an appointment. Every time I have an appointment it’s new service advisors. I want to support the dealership I purchased from, but this service department makes it hard. I love my Soul and would like to buy another KIA, but my experiences in the service department make me hesitant. More

Awesome customer service! Everyone is always so friendly and professional! I choose this dealership over all the competition hands down!Thanks for being great Kia team Huber he Everyone is always so friendly and professional! I choose this dealership over all the competition hands down!Thanks for being great Kia team Huber heights! More

Need great service, it's here! For over a decade we have been usng this dealership. Have been totally satisfied with the work performed and the wonderful treatment we have received For over a decade we have been usng this dealership. Have been totally satisfied with the work performed and the wonderful treatment we have received. We have no negatives! More

Kia service They were great, took fantastic care of me. I would definitely go back to them for my future car needs. The staff was very professional and nice. They were great, took fantastic care of me. I would definitely go back to them for my future car needs. The staff was very professional and nice. More

Love my new Soul!!!!! This was by far the best car buying experience I've ever had. Our sales man was super nice the finance guy was awesome and we even kept them an hour This was by far the best car buying experience I've ever had. Our sales man was super nice the finance guy was awesome and we even kept them an hour over closing. Would recommend them to anyone and everyone. This is my second Kia Soul!!! Penny Wall More