Kia of Columbia - Service Center

Customer Satisfaction is Highest Priority Kia of Columbia, formerly, Hood Motor Company takes complaints seriously. The new owners are phenomenal at reaching to customers who might not be p Kia of Columbia, formerly, Hood Motor Company takes complaints seriously. The new owners are phenomenal at reaching to customers who might not be pleased with Sales or Service and as they say, "bend over backwards" to negotiate an amiable solution. I am such a customer and I can't recall an auto dealership trying so much to ensure that a customer is retained by positively meeting the customers needs. Great job in turning a negative experience into an overwhelming positive one by offering generous resolutions! Kudos! More

Service department very disorganized! I made an appointment for an oil change and factory recall work. Was told 2 hours, tops. Came back after 3 hours and my car was outside but no one cou I made an appointment for an oil change and factory recall work. Was told 2 hours, tops. Came back after 3 hours and my car was outside but no one could find my paperwork. Come to find out, I had been bumped for a walk in customer. Was offered a loaner, but then told they didn't have any available. 5 hours after I'd arrived at my appointment my car was finally done. The final insult was when I was urged to give them a score of 10 when Kia calls. Yeah, right. Avoid this place like the plague. More