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80 Reviews of Kia of Columbia - Service Center
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August 15, 2024
Well I have to update this back down to 1 star. Would give less than 1 star if I could. This is due to the worst customer service I have experienced from the service department.. Bought a 2024 K5 a Would give less than 1 star if I could. This is due to the worst customer service I have experienced from the service department.. Bought a 2024 K5 and 2024 Telluride from them. Tried to get the oil changed in the K5 and the soonest they could get it in was over 2 months out. Even offered to leave it there all day. They did not care. The Telluride had several recalls including one that was a fire hazard. Again, 2 months out was the best they could do. At the time of both sales, they included 1 year of free maintenance which is basically 2 oil changes in 1 year. They would not honor that on either vehicle so don't fall for that scam like we did. They do offer Lyft rides and this morning right after I dropped it off, they called saying they had no record of free 1 year maintenance so I would have to pay for the oil change. The lady calling was not helpful at all. When I hung up, the Lyft driver said I was the 3rd person he picked up recently from Kia of Columbia that had the exact conversation about the 1 year of free maintenance with them! So if you are expecting to have great service because you bought a brand new vehicle from Kia of Columbia, you will be disappointed like us. They do not care about customers after the purchase. How does the saying go... fool me once, shame on you. Fool me twice, shame on me!! More
by MikeD
Employees Worked With
February 24, 2023
Terrible experience with the service department. Took Kia vehicle in for an extended warranty issue and was told there would be a charge to diagnose the issue, even though extended warranty explici Took Kia vehicle in for an extended warranty issue and was told there would be a charge to diagnose the issue, even though extended warranty explicitly indicates no charge. Very rude staff interaction. More
by Buck
January 28, 2022
I have a 2015 Kia Sportage bought it new. It started burning oil which it is still under warranty. Went through the whole oil consumption tests and then they told me it was fine. Needless to say it is n burning oil which it is still under warranty. Went through the whole oil consumption tests and then they told me it was fine. Needless to say it is not fine, still burning oil. Took it back and they told me that it is normal to burn a half quart within a 1000 miles. I have talked to many mechanics and that is not normal. I highly recommend not to buy a Kia and not to deal with Kia of Columbia. More
by Teresa.brown702
Employees Worked With
Tyler Brush
February 24, 2021
Took our Kia in for warranty work. The fuel line was not properly reconnected and the engine caught on fire within 5 miles of leaving the dealership. The car was totaled by the insurance company. properly reconnected and the engine caught on fire within 5 miles of leaving the dealership. The car was totaled by the insurance company. More
by kschie01
Employees Worked With
Matt mcMahon
February 11, 2021
Kia of Columbia has the worst service department. I have purchased several new vehicles and referred a couple of people to this dealership. Once the sale is closed that is the extent of the customer servic purchased several new vehicles and referred a couple of people to this dealership. Once the sale is closed that is the extent of the customer service. I just wanted an oil change. I have called several different times. They are always too busy at least on that day. So I decided to call a whole week in advance just for an oil change. They do not have any opening for the time I need. If they are so busy EVERY day and too busy to do a basic oil change, they may need more service people. I would expect when you call to get an oil change they would say "sure come on in". Guess it doesn't work that way anymore. I think it still does at Jiffy Lube which is where I will start going or another dealership. I'm old school and feel like my $35,000 was worth a little more to them. They also would not let me test drive a Telluride by myself. Even after being a loyal customer. Other dealers let me drive what ever I want by myself. No trust. But I have to trust them. HA! As long as I live in this town, I will never buy another Kia from Kia of Columbia. What a shame. I also will never refer another person. . Thanks Kia of Columbia for the lousy customer service and making me feel like I was just another annoying customer . More
by ozcub
Employees Worked With
Someone in the service department and on the sales floor. I don't know names.
November 09, 2020
My experience buying the car here was great. Novy could not have been more helpful and I never felt pressured. It was a very positive experience. However, one of the features on the car isn't working and not have been more helpful and I never felt pressured. It was a very positive experience. However, one of the features on the car isn't working and I was told to go to service. I waited for one customer to take her turn and then expected to be at least asked what I needed. Instead, the one person working made a phone call related to the previous customer (who had left) and then took off his mask (which are mandated in our community). A second person was working in his office and he also had no interest in finding out what I needed. It was by far the worst experience I have ever had at a dealer. More
by Seltos owner
June 18, 2020
Over all good I need to know when and what is cover the year maintenance and when do I get my time and my extra key still waiting would like it as soon as possible I'm also I think that I'm do a inside car year maintenance and when do I get my time and my extra key still waiting would like it as soon as possible I'm also I think that I'm do a inside car wash dust everywhen but all and all great thanks More
by DJPOTTS60
Verified CustomerEmployees Worked With
Roger Mackay
May 25, 2020
Everyone is friendly and accommodating, I am very happy that I bought my new car from such a top of the line dealership like KIA if Columbia! that I bought my new car from such a top of the line dealership like KIA if Columbia! More
by Julie Blakley
Employees Worked With
Cole Moore, Roger Mackay
August 19, 2019
Service One again exceptional service from Kia of Columbia. Had a A/C hose go bad and the temperatures at this time are 90 and above. Part was ordered, got it One again exceptional service from Kia of Columbia. Had a A/C hose go bad and the temperatures at this time are 90 and above. Part was ordered, got it 2 days late and Cole Moore squeezed me in and got it done FAST!! Thank You!!! No more melting in my Kia Soul!!! ?? More
by Kristie Bogden
Employees Worked With
Cole Moore
April 28, 2019
Another Forte I had a great experience. Novy really knew what he was talking about and how to help me get what I needed. He along with his boss, and the financia I had a great experience. Novy really knew what he was talking about and how to help me get what I needed. He along with his boss, and the financial advisor assisted me in upgrading my Forte in order for me to get the accessories that I desired to have with my car. They assisted in all my needs and made sure I was comfortable with all the details concerning the purchase of my new Forte. More
by ALEPH2
Employees Worked With
