Kia of Cherry Hill - Service Center

I started what I hoped would be a continuing long term service relationship with Kia of Cherry Hill service. It seemed that Andrew was going to play a good role as intermediary, keeping me informed about service relationship with Kia of Cherry Hill service. It seemed that Andrew was going to play a good role as intermediary, keeping me informed about my newly purchased Kia while it was in their care. BOY, DID THAT HOPE TURN SOUR FAST. First, it seems you cant depend on the multiple phone answering personnel to get you though to your intended service person. Compound that by the very snotty attitude I got from Brittany, (found out later she's a cashier, not a service rep), who kept talking over my questions about my car, and hung up on me when I asked to speak with someone who actually could answer my questions. Next day I'm told that I was accused of yelling at her; (when they saw I had written an honest review of that horrible experience on Google reviews), but you can't hide poor conduct and unprofessional behavior(s) by lying about someones honest experiences........ I suspect that the dealership is too busy to handle their multitude of tasks properly, and thus turn the insanity over to belligerent cashiers like Brittany, or whoever may be able to try and field what the regular staff can't handle. I would STRONGLY RECOMMEND AVOIDING KIA OF CHERRY HILL IF AT ALL POSSIBLE. I WILL TAKE MY KIA MANY MILES IN ANOTHER DIRECTION BEFORE GIVING THEM CONSIDERATION EVER AGAIN, AND WHEN I GOT THE CAR BACK, IT WAS VERY MUCH DIRTIER THAN WHEN THEY RECEIVED IT!!! (I suspect it may have been on purpose because of my immediate review on GOOGLE about the unprofessional conduct.) Will B. BUILDING. DOCTORS (215) 605-3400 More

Did what I requested in a reasonable amount of time. That’s all there is. That’s all there is. More

My customer service rep and Mecanic were very friendly and helpful. They told me exactly what the problem was and what needed to be done. I really appreciate your honesty. and helpful. They told me exactly what the problem was and what needed to be done. I really appreciate your honesty. More

Very tidy and clean place, very courteous staff and kept me up to date with the progress of my car. me up to date with the progress of my car. More

Was there for my oil change service and the staff were friendly and accommodating there was no waiting and my car was ready in a minimal amount of time friendly and accommodating there was no waiting and my car was ready in a minimal amount of time More

People were informative and friendly and directed me to the correct person I needed to see The service person told me what the service was going to be and how long the correct person I needed to see The service person told me what the service was going to be and how long More

Service is as always very very good wouldn’t go anywhere else to have my car serviced they’re very helpful and professional absolutely easy from start to finish else to have my car serviced they’re very helpful and professional absolutely easy from start to finish More

The attendant was waiting on arrival to take my car to the mechanics for service. Josh was a great help. I came a little early and was able to be seen in a normal time the mechanics for service. Josh was a great help. I came a little early and was able to be seen in a normal time More

I think I’m done with Kia for good smh More

Andrew and the service team are AWESOME!! My daughter broke down in NJ ( we live on Long Island NY ). They worked hard to get her car back very quickly and kept us updated every step of the way . Thank y broke down in NJ ( we live on Long Island NY ). They worked hard to get her car back very quickly and kept us updated every step of the way . Thank you all very much More