Kia of Cherry Hill - Service Center

Labor charge for work that there should not be a labor charge. When replacing a timing belt the water pump has to come off. If you have the water pump also replaced then they charge for (2) two separate j charge. When replacing a timing belt the water pump has to come off. If you have the water pump also replaced then they charge for (2) two separate jobs. However, the laborcharge should only be for the Timing belt, plus parts. They are ripping the customer off, and the service is bad. Vehicles over (3) three years old they find many faults putting fear in the customer to buy/lease a new vehicle More

I brought my 07 Sedona for service. I brought it in for an oil change and to fix a tire, along with some other warranty issues. I informed Dave that I wanted an OIL CHANGE. Dave wrote down, in his own writ an oil change and to fix a tire, along with some other warranty issues. I informed Dave that I wanted an OIL CHANGE. Dave wrote down, in his own writing, 4000k service. I did not see that Dave wrote something different from what I said. I signed the papers and left. Why would Dave write something different than what I said down as I was saying it? The next day, I pick up my Sedona, get home and realize that I was charged $54.95 instead of the usual $33 dollars or so. I called and spoke to Dave who was adamant that I "signed" for the services. I NEVER authorized this service. I was then handed over to one of the most rude and ignorant managers that I have ever spoken too. Pat was condescending, disrespectful, and flat out ignorant. He kept repeating over and over again that I signed for it. Dave clearly wrote down the wrong thing and then charged me more money. Pat informed me that I have to opt out of the 4000 mile service at the time of scheduling. How is a person supposed to opt of a service that they don't know they are getting. I will be contacting an attorney and the attorney general about this blatant fraud. STAY AWAY FROM THIS DEALERSHIP. More

The service manager has done work after authorization had been given and then retracted due to price gouging. The work had not been started at the time authorization was retracted. On the phone the service m been given and then retracted due to price gouging. The work had not been started at the time authorization was retracted. On the phone the service manager reported the repairs had been started but a quick visit 10 min later revealed that no work had been started and I revoked verbal authorization until a better price had been presented. The service manager had preceded to start work regardless. This is why I have given them a badf rating and would not recommend getting any vehicles or having service repairs done at this facility. More

Service manager at the mitsubishi/ suzuki dealership had priced gouged me on repairs and proceded to start work after authorization was revoked. The service manager originally lied to me on the phone and sa priced gouged me on repairs and proceded to start work after authorization was revoked. The service manager originally lied to me on the phone and said repairs were underway and upon arrival 10 min later, the car had not been worked on. I would not recommend this snake in the grass service manager to trust. Do not take your car to these people to get it fixed. I still have to check to see if new parts were installed after it stops raining. More

This is a rip off artist paradise. Suddenly certain items not covered by warranty due to "normal wear and tear". Center console lid hinge broke, they said not covered by warranty as it is a wearable i items not covered by warranty due to "normal wear and tear". Center console lid hinge broke, they said not covered by warranty as it is a wearable item and I would have to pay the 117 dollars to fix it. it is a 2006 model year with only 12k mileage I called Dodge and they handled my situation professionally, said it should have been covered no charge by warranty and I went to another dealer who fixed it no charge and promptly beware scam artist galore More

Watch the Channel 10 . Tracey Davidson is doing a consumer alert on Cherry Hill Triplex. It may possibly air the week of 4-1-04.<br><br>This dealership sold me a truck and would not honor my Chrysler consumer alert on Cherry Hill Triplex. It may possibly air the week of 4-1-04.<br><br>This dealership sold me a truck and would not honor my Chrysler Warranty. Chrysler even told me I had to take the vehicle to the dealer that sold me the truck!<br><br>I have currently filed a small claims court case against Cherry Hill Triplex for damages. Here's the kicker.......<br>They are countering with a suit claiming that I supposedly did not pay for repair services of over $900 dollars. I HAVE the receipt which shows all of the work that was done listed as WARRANTY WORK with an invoice total of $0.00 dollars owed! This is in addition to the fact that the receipt also acknowledges that fact that my problem was never fixed! <br><br>Even if the work wasn't under warranty, why would I pay if it didn't fix the problem!<br><br>Besides... what dealer would let you leave wit the vehicle without paying a balance due?<br><br>They probably got paid for all of warranty work anyway from Chrysler and are trying to get more. Unless of course Chrysler denied the work because what they fixed wasn't bad in the first place because it didn't solve the problem!<br><br>Wish me luck and tell everyone NOT to buy any type of vehicle from Cherry Hill Triplex<br><br><br> More

Took 99 Subaru Impreza for repairs and took over one month and 3 tries to fix the car. After waiting for a part to arrive from Japan, the car was finished, except we noticed that gas was splashing all month and 3 tries to fix the car. After waiting for a part to arrive from Japan, the car was finished, except we noticed that gas was splashing all over the engine compartment and driveway as returned home. They forgot the seals that keep the fuel contained in the fuel injector. The service here is pathetic - Subaru's National Headquarters is only a couple of miles down the street - they were embarrassed by these idiots and were very helpful in resolving the matter. We took the car to Miller Subaru in Mt. Holly where we bought our Legacy Outback and they fixed the car immediately. Miller Subaru is so far superior to Cherry Hill that only a fool would buy from Cherry Hill - I'd rather pay MSRP or more than deal with the incompetent idiots at Cherry Hill! More