Kia of Cherry Hill - Service Center

I love my Kia!!!! Mike Jones was a great help!!!! He was patient with me while I was asking a million questions and he has a pleasant personality. I came in for a secon Mike Jones was a great help!!!! He was patient with me while I was asking a million questions and he has a pleasant personality. I came in for a second visit 12/2/2017 just to get help with some of the features on my car and he was such a gentleman and help me with everything. Great employee. Put his picture on the review panel so I can rate him 5 stars!!!!! More

Good experience Rita presented as personable and professional throughout the transaction. She remained positively engaged even while dealing with my husband who was d Rita presented as personable and professional throughout the transaction. She remained positively engaged even while dealing with my husband who was doubtful in having a positive experience after reading past negative complaints. By the end of the deal my husband was more willing to give the dealership a chance to prove him wrong. Rita's service was a large part of his decision. John R., and Cladia were also extremely cooperative. When there was an agreement difference in the financing both John and Cladia resolved the issue. AJ was also personable and accommodating. There wasn't any request that was asked that he did not fulfill. Two days after purchasing the car a tire pressure sensor had to be replaced. I contacted George T in Service department who made an immediate appointment and resolved the problem. The team related that the dealership was working towards improving the overall rating and it is believed that they are on their way. More

this dealership is fraud selling warranties not honoring the bad service issuing useless warranties making customer pay for covered items. tried to resolve on several occasions no response. was advised by the ow bad service issuing useless warranties making customer pay for covered items. tried to resolve on several occasions no response. was advised by the owner this would be handled not resolved. More

Always wonderful I only bring my Kia here and whenever I do I always receive great service from Elvin! He is always so helpful and pleasant and let's me know what I ne I only bring my Kia here and whenever I do I always receive great service from Elvin! He is always so helpful and pleasant and let's me know what I need but never pushing anything if I can't get it done that day. He remembers me each time I come in and has made me continue to come back each time instead of going somewhere else. More

Horrible- they get you in a car then treat you horrible This dealership will get you in a car then treat you like crap. I got all the upgrades and all and everyone at this dealer is rude. The manager tom is This dealership will get you in a car then treat you like crap. I got all the upgrades and all and everyone at this dealer is rude. The manager tom is nasty and speaks down to people and they don't follow with what they say. I wouldn't recommend this dealer to ANYONE. The manager tom is nasty, I stood around there with no clue what to do and every worker walks right by you like they are to good for you! Steer clear!!! More

My car's A/C was not working. They determined the condenser needed replacement. The service manager said they would give me a deal on one. I was ultimately charged 459. (I wouldn't use the word "d condenser needed replacement. The service manager said they would give me a deal on one. I was ultimately charged 459. (I wouldn't use the word "deal", but many weeks later, I found the price was not as terrible as I originally thought -- I could have gotten the same part for 405.) He led me to believe the price for everything that day would be $700. I couldn't wait there, so they brought me home. When I got back to pick-up the car (about 4pm), all the service managers were gone. The total bill was $934. No one would answer my questions about why the price was $200+ more than I thought. Everyone just played dumb. They just wanted my credit card. I later contacted them twice to let them know how upset and dissatisfied I was, and got no response. When I submitted a very unfavorable review on this web site, I was contacted, via this same website, and I had a good discussion with Chris via site messages. He/She explained some things that helped me understand the costs. I decided I would tone down the review, but mentioned that I am still disappointed at the part cost and the misunderstanding of the total cost. I changed the Overall Experience from "Very Bad" to "OK" because the part price was within reason, and the misunderstanding of the total cost could be explained by lack of communication on both our parts. As with any repair shop, don't be afraid to ask questions. Most of us are clueless about car repair, so make sure you explain back to them what your understanding is. More

I would have to say going to the Cherry Hill Triplex was the worst experience of my life! I bought a used 2000 Jeep Wrangler. A week after I bought it I got gas and after I filled my tank up I went to start the worst experience of my life! I bought a used 2000 Jeep Wrangler. A week after I bought it I got gas and after I filled my tank up I went to start the jeep and it wouldn't start! I took it in to the shop and they fixed the problem. After that I cam back 2 more times for different issues then the battery but both times the same issue...it had a bad smell coming off of it. They claimed to have fixed but they didn't. All three times they sent me home in a rental car. The said it was paid for but all three times i had to pay a fee of $35 and have my insurance cover the rental. I took the Jeep to an ASE Certified mechanic and everything he told me that was wrong with it the mechanics at the Triplex never listed. They were basically fixing things that didn't need to be fixed. I went there today to see if they would help with the expenses I have been paying for to have my jeep fixed by a mechanic and they said no bring it here. So i had a real good mechanic diagnose the problem correctly now you guys are gonna go off of what he said to now fix it?? NO you should have fixed it correctly the first time!!! And their mechanics misdiagnosed my Jeep before why would I bring it back and pay them to do it again?!?! they told me they couldn't help me and basically laughed in my face saying "you came in here and bought a used car with over 95,000 miles on it thats your fault" I'm mortified and left there in tears. I'm embarrassed and now shelling out more money so I could get the Jeep fixed correctly. Please if you ever think of purchasing a vehicle from there, think of my story. I already went through this I'm warning you so you wont have to! I'm stuck with this now and I don't think anyone deserves this. Please tell everyone you know so this wont happen to an innocent person again. More

My car went for AC and they messed up my interior lighting system. After that i sent my car 4-5 times to fix the light that they messed up. They will fix 1 light and send it back. Still all my lights lighting system. After that i sent my car 4-5 times to fix the light that they messed up. They will fix 1 light and send it back. Still all my lights are not working. They were supposed order a part and call me back. That was few months ago and still they have not call me back yet. I calles several times but never returned my call yet. I left message for Owner, never call me back. They are lyer. Also, my car was in their parking lot and it scratch up. I had to get that also fix. Never use them. More