Kia of Cherry Hill

THIS DEALEASHIP IS A GIANT, MAMMOTH, BEHEMOTH FRAUD!!!!! After our years in our 20's, being young, dumb and wrecking our credit, my husband and I were in need of a car and, after having a problem securing f After our years in our 20's, being young, dumb and wrecking our credit, my husband and I were in need of a car and, after having a problem securing financing, I suggested we try the Triplex based on it's "89 and you'll be fine" promo. WHAT A JOOOOOKE!!!!!!!! They got us in there, showed us a cars, we chose one, then we went inside to set up the financing, etc. Well, they ask us how much down - we say, at the most, $500.00, and a monthly payment of $89.00 (LIKE THE BRAZEN TV COMMERCIAL SAYS!!!) Well, the guy comes back, though the tv ad says the first 89 or 100 ( it changes from week to week) people who call are GUARANTEED APPROVAL, and tells us because of our credit situation, we have to be willing to pay AT LEAST $500 A MONTH for a car! UNREAL! BUT, we were even willing to do that at an interest rate of OVER 20 percent!! Since we were in dire straits and our credit was poor and we figured on this being the case elsewhere, coupled with the fact that the ad said we'd DEFINITELY be approved,we said, okay...I mean, at least the car was new, so it would be worth it and not break down on us, right? Well, the salesman comes back and tells us because of our credit, he can't help us for such a small downpayment. He told us to come back with 3 or 4 THOUSAND dollars AT LEAST!, and they'd then be able to help us. If ANYONE want's to start a class action suit for false advertisement, LET ME KNOW and I WILL join it, because these people MUST be stopped! NOW, their ads say "Lie, lie, lie-of-the-week "ONCE WE MAKE A DEAL"...WHAT does THAT mean!?!?!?!? WE made a deal and THEY went back on it at the table. NEVER EVER EVER GO TO THE CHERRY HILL TRIPLEX on ROUTE 70 in CHERR HILL NEW JERSEY EVER!!!!!!!!!!!!! More

Do not go to this dealership!!!!!! The salesman prey on the customers that they know they can rip off. and trust your instinct.....if it sounds too good to be true then at the triplex it is. i have seen the customers that they know they can rip off. and trust your instinct.....if it sounds too good to be true then at the triplex it is. i have seen this place sit with customers and have them sign all their paperwork and take their money and know that they are not gonna get approved by the bank. they will let you take the car home for the night thinking that its yours and the next day call you back because you "forgot to sign something" and then when you get there they will tell you that you were not approved and take your car back. I have also seen a lady trade in her vehicle and buy a new car that the triplex knew she would not be approved for. the next day they made her bring the car back and didnt give her her trade in back bc they said she signed the trade in paper work and the car belonged to them now!! i have seen them make people wait MONTHS!!!! to get their down payment money back on a vehicle that they were no longer approved for. if the triplex tells you your check is in the mail....DO NOT BELIEVE THEM!!! IT ISN"T!!! they say this to buy them time thinking you will stop calling and forget about your money so they can keep it. 99% of the time if you ask to speak with a manager you are not really speaking with one. they will either get sales people to act as them and tell them what to say, they will make rude and insulting remarks on the phone in a disguised voice and everyone will laugh at you on the other end. and his name is NOT MR. JORDAN.....HIS NAME IS JORDAN APELL. and he is a nobody in the triplex.....he will tell you that he is THE MAN and that hes in charge of this and that....he isnt.....hes a manager nothing more and 4 other guys in the place share the same responsibilities as him and even more than that are above him. the ONLY thing he is after by telling you that is too rip you off so it makes his store look good and he gets bonuses. and if you call to speak to someone do not let anyone tell you that they are with customers or they are too busy to speak to you or any other excuse bc the managers in them stores dont do a dang blasted thing and are NEVER too busy to answer the phone. they have caller id at that place and will not answer for you when they see your number. and the girls at the front are jus as bad in covering up for them so if you want something resolved go in face to face and talk to them....thats when they get scared. trust me when i tell you all this. this is from an inside source, how else would i know all this????? More

yup! All of these negative comments are correct. The Cherry Hill Triplex is nothing but a snake pit. They're entire mission is to lure in people with marks against their credit, or no credit, and then g Cherry Hill Triplex is nothing but a snake pit. They're entire mission is to lure in people with marks against their credit, or no credit, and then get them into a car. What's wrong with that? Well, nothing, as long as you don't mind paying $42,000 for a Neon. And what do they say? "Hey we're helping you build your credit, if you don't like the interest rate, then get out, and take the bus back home, just like you came here." I've seen them do this. See, I used to work there, and my department was recently downsized, or not performing up to its mark, so I, along with 5 other people, were let go. I have nothing but the truth to say to anyone. I'm glad I no longer work there, it was terrible. As a matter of fact, for a long period of time, I worked in the call center, answering those 1-800 numbers on the radio and TV. If anyone would like to know the innerworkings of this dealership, if there is a lawsuit pending, I'll tell the truth. I know EXACTLY what goes on there. By all means, contact me, and I would be glad to help. More

I bought a 2000 Dodge Stratus from Cherry Hill Mitsu. I never thought I would be buying a car anytime soon. My credit is so awful, I seriously won't say the number. However, Mr Jordan helped me out. I d never thought I would be buying a car anytime soon. My credit is so awful, I seriously won't say the number. However, Mr Jordan helped me out. I didnt care that the car was preowned I was glad to be able to buy something. My car had low mileage and power everything. Okay, so it doenst have a cd player but I have more cassettes anyway. Anyhow, I had no trade and only $500 saved up to used as a down-payment. I got my car! My payments are pretty good and my insurance payments are even lower. I've always been a Mopar girl and to get this Stratus was awesome. I'm thinking about trading it in after a few years for a brand new one as long as I can keep my payments in good standing and get a Stratus 3.0L. THANKS TRIPLEX! More

THESE GUYS ARE LIARS, I CAME FROM DELAWARE AND I TOLD THEM THAT I WANTED A USED ECLIPSE AND THEY KEPT TRYING TO GET ME TO BUY A NEW ONE, NOW WHY WOULD YOU WANT TO PUT ME IN A CAR THAT I CANT AFFORD TALKI THEM THAT I WANTED A USED ECLIPSE AND THEY KEPT TRYING TO GET ME TO BUY A NEW ONE, NOW WHY WOULD YOU WANT TO PUT ME IN A CAR THAT I CANT AFFORD TALKING ABOUT 598.00 FOR AN 05, AND WOULDNT TAKE MY TRADE IN, MADE ME SIT IN THERE FOR 2 HOURS FOR NOTHING AND THEY ASKED FOR MY CREDIT CARD..THE ADVERTISEMENT IS A LIE AND THEY ARE LIARS THEY HYPE YOU ALL UP WHEN YOU TEST DRIVE THE CAR THEY ARE FULL OF SHIT More

On Thursday July 14, 2005, my husband and I went to the Cherry Hill Triplex in Cherry Hill, NJ to see if we could trade in our 2001 Jeep Grand Cherokee for something smaller and newer.<br><br>We eventually Cherry Hill Triplex in Cherry Hill, NJ to see if we could trade in our 2001 Jeep Grand Cherokee for something smaller and newer.<br><br>We eventually were able to come to terms with the dealer and agreed to take our new 2005 Liberty Sport home that night.<br>One of the keys for the Sport was missing and presumably lost, but we were told to bring the vehicle back the following morning to have it detailed; upon which time we would receive the second key.<br><br>I took the car over on Friday and was given a story that someone had indeed lost the key and that they were trying to track it down. For that I waited 90 minutes. I was asked to wait until Monday July 18; at which time a representative would call and I could pick up the second key.<br><br>I received a voice mail at 10:14 am Monday July 18th stating that I could come by and get the key. I was at my job at the time but went to the Cherry Hill Triplex at approximately 11:45.<br><br>At that time I was told that I would not be given a new key because it would cost the dealer money and that if I waited “5 or 6 minutes” everything would be worked out.<br>Finally at about 12:30, after asking many times what the status was on the key, I completely lost my temper in the showroom. I admit it was not the most civil thing to do but my time is as valuable as the next person’s.<br><br>I was only there to pick up a key – I did not show up without warning – I was called.<br>The sales manager then took me to a small office and tried to imply that all of this was my fault and that it was a Monday morning, they were busy, I was being unreasonable and that I should just wait. He also berated me for blowing up in his showroom and that I embarrassed him.<br>Only when the General Manger of the Cherry Hill Triplex heard me yelling, did he come out, ask what the problem was and ordered the sales manager to cut the key.<br><br>That’s all I wanted…<br><br>I certainly and greatly appreciate the help of the General Manager, who I only know as John. He stepped in and took control of a situation that was ridiculous, infuriating and insulting.<br><br>We did not purchase the most expensive car on the lot, but I would expect the same respect that we received when we purchased our original Grand Cherokee.<br>If I had been told that it would have been a half hour or so wait while they cut and programmed the key that would have been quite acceptable.<br><br>Instead, I was given the runaround by the sales manager and treated like a naïve and gullible woman.<br><br><br>I am not asking for anything from Jeep or Cherry Hill Triplex, I just wanted my experience to be documented. But there is no reason why I had to wait for exactly (1) hour for a car key.<br><br>Our temporary tags expire on August 8, 2005, I certainly hope that Cherry Hill Triplex Jeep does a better job at obtaining our new plates and notifies us in a timelier and more organized manner than they did for something as simple as a car key.<br><br>I will say that this is and will be my only business with Cherry Hill Triplex Jeep.<br> More

I had a similar bad experience to several of those I have read listed on this site. The Triplex has now boosted its audacity in claiming $10,000 for ANY TRADE-IN. When I called in they said "Oh yes, it's fo read listed on this site. The Triplex has now boosted its audacity in claiming $10,000 for ANY TRADE-IN. When I called in they said "Oh yes, it's for real!" When I came in the first salesman said "Oh yes, it's for real." I actually sat down with a Manager straight away to talk numbers. And if I can give him credit for anything positive, it was that he didn't waste too much of my time. I knew what I wanted and explained it clearly. I knew it sounded too good to be true - $10K trade-in toward a new car. The way he explained it Trade-in ALLOWANCE (not trade-in cash?) is the term they use which allows them to simply inflate the price of the car by as much as $10k, and leave the cash buyer with NO BENEFIT WHATSOEVER! He tried to explain something about how this still does benefit the "Sub-prime borrower". Whatever! I left, shaking his hand and thanked him for explaining the SCAM. I find it AMAZING that advertising so BLATANTLY deceiving is allowed. And it works, the place is always packed. Packed with vultures and prey. I don't know how they sleep at night. Especially the guy in the commercials. Although I expect half of the salesmen there are so stupid that they don't even understand the huge scam. More

I RATE THEM AT A BIG ZERO!!!!! I was called back from a I RATE THEM AT A BIG ZERO!!!!!<br>I was called back from a manager at the dealership a few days after I left the first time - you can see my review fr I RATE THEM AT A BIG ZERO!!!!!<br>I was called back from a manager at the dealership a few days after I left the first time - you can see my review from 6/13/05. They asked why I did not buy a car from them. I told the person the whole story and said I was upset and felt that they should not do business. He said he was sorry and then continued to say he would like me to come back and buy the car and for what I had said it should be with the rebate and the money down on the car. I thought about it a few days and he called back and asked if I was interested. I said I was if there is no monkey business with the deal. I did not want to get there and have the same thing happen. WELL - I got there and they showed me the car I orginally wanted, Clean and ready. I went in to do the paperwork. They did the credit check again and came out saying since I do not have perfect 100% credit they could not give me the car at that price and that deal. OK I was going to get the car the week before for the ridiculus high price with out a credit problem but not at the good price it should be at. So again - I was getting screwed. I asked to speak to the manager that I talked to over the phone - because I was told by that manager - LUKE - that this deal was good and I would drive home with the car - I was told LUKE was busy - well, I saw him sitting at a desk looking over and he did not look busy. They just wanted my back to rip me off again. Well, I am not stupid. I left again - very pissed off. I WILL NOT DO BUSINESS WITH THIS PLACE and I SUGGEST NO ONE ELSE DO BUSINESS WITH THEM - THEY SHOULD BE SHUT DOWN. I hope these sales people can sleep at night knowing they are thieves and liars.<br> More

I went there to buy a car because I was told I would get $8000 for my trade in - I test drove a few cars, decided on on eof them. A 2005 Kia Sorrento that was listed on the window for $24, 521. We went insi $8000 for my trade in - I test drove a few cars, decided on on eof them. A 2005 Kia Sorrento that was listed on the window for $24, 521. We went inside to do the paperwork. They had written on a piece of paper $8995 for my trade-in. And a $2500 rebate for the car. I still owed $4944. So with the trade in I should have $4052 left for a down payment on the car plus the $2500 rebate - should bring it to $6551 off the $24,521 price tag for the car. The final price for the car should have been $17,970 - but I looked at the paperwork closely. The price of the car went from $24,521 to $35,320 - they basically added the $8995 for my tradein and the $2500 rebate to the price of the car. Theives, they are. I brought it to the sales persons attention - he then went and got a manager. The manager a crossed eyed nasty man, then came over saying they are no ripping me off and tried to explain the pricing - which made no sense. I told him I know my math and know that this is not a reasonable price for the car. He then started getting cocky and nasty - I then said I am done here and would like the keys to my car that I was going to tried in - that I was not going to do business here. He relented on giving me my keys and continued on being rude, I had to ask for my keys 6 times before he got up to get them - before he wnet he said I was being rude to him and he did not appreciate it - I got a bit stern in my voice because I was pissed that I had to ask for my keys that many times - Actually the only reason why I think he finally got me my keys is because I grabbed my cell phone and was ready to dial 911 for the police. He then gave me my keys and said I was be stupid for no taking the deal and that I was wrong for telling him he was ripping me off. Well, anyone to see that a car with a sticker price of $24,521 does not go up in price with rebates and trade in. They reall are crocks, theives and rude people - they shoul dbe shut down. This should be illegal. DO NOT GO THERE - TELL EVERYONE NOT TO GO THERE. More

Our first purchase was July 03 - my husband and I purchased a 2000 Dodge Grand Caravan SE. We've owned mini-vans in the past but nothing compared to this Golden Beauty. Our sales employee, Dave was purchased a 2000 Dodge Grand Caravan SE. We've owned mini-vans in the past but nothing compared to this Golden Beauty. Our sales employee, Dave was upfront from the get-go. What is it your looking for today, and what kind of payment are you looking for. Now, if you ARE there with those two pieces of information, Dave will find something in his inventory that fits your needs. Dave is very personable & sincere and you feel completely comfortable. Even the rest of the sales employees & managers are very friendly even though your not their customer; the comraderie at Cherry Hill Triplex is commendable and this why now we also own a 2002 KIA OPTIMA & a 2004 Mitsubishi Endeaver (which is out of this world). We are completely happy and know when our next daughter is ready for her own vehicle; we can depend on Dave Keegan at CHERRY HILL TRIPLEX. <br><br>You all keep up the good work as your CUSTOMER SERVICE LEVEL IS IN TOP FORM. ( and that comes from 20yrs+ of Cust. Svsc. Mgrmt. experience)<br><br>Thank you Cherry Hill Triplex and DAVE KEEGAN for all that you have done for the KELLER FAMILY.<br><br>JOANN & RON KELLER, LOGAN TWP, NJ 08085 More