Kia of Cherry Hill

The next day I called Nate and told him what happened The next day I called Nate and told him what happened ,he seemed concerned over the phone and re-assured me that , I would get the Jeep at the p The next day I called Nate and told him what happened ,he seemed concerned over the phone and re-assured me that , I would get the Jeep at the price I was quoted. He said he would have to go and check how the deal was made. After a few calls back and forth he calls me back and says $26,000 for everything. :o .. I knew right there they didn’t want to sell me the jeep at all. Since that incident I have received several phone calls from the dealership saying "Hi”,"How you Doing" “call me back “I told them to leave me alone and to stop harassing me. I felt that this was becoming comical to them. I became so irate that I called the HEAD OFFICE several times to reach / speak to Charles Foulke Sr. / Jr. Jane (Charles Foulke Sr.secretary) gave my number to everyone but the person she works for. I received a call back from Jane telling me that Charles Foulke Sr. was driving on the cell phone and unable to call me and that I should speak to her about my situation. I stated to her that I knew she was being coached and that she works for Charles Foulke and she should give him the message to call me back, because I want to complain about the employees that he has working for him. I then called several times to try to reach Charles Foulke Sr. but everyone hides/covers and won’t let me speak to him. At a desperate attempt I left a message on Pat (office manager#) to please relay this message to Mr.Charles Foulke . The next phone call I received was Laura Ricollo (Charles Foulke Lawyer) 856-914-2084 telling me that I had a problem and should speak to her regarding Cherry Hill. I told her “I want to speak to Mr.Foulke directly and inform him how his employees treat his customers" and if no one can let him know. I will find another way to reach him. BTW- I saved every phone call with these people The employees that work for Charles Foulke are very greedy and they don’t care if the vehicle leaves the lot! Signed a very unhappy potential customer More

BAD SALES PRACTICES WOW, this is going to be a long BAD SALES PRACTICES WOW, this is going to be a long one ... lol First I called 856-663-1500 I got Nate the Great. When I spoke with him I told BAD SALES PRACTICES WOW, this is going to be a long one ... lol First I called 856-663-1500 I got Nate the Great. When I spoke with him I told him I saw that the Jeep dealership was on a list that was given out on the NEWS with Charles Foulke Jr. as the owner and I was calling regarding purchasing a Jeep and I am looking for old stock 2008 that I could save from 7 to 8 thousand dollars (cause I know it will be much cheaper). Nate says “yeah sure we can do that for you, when u get there ask for Tom or Jorden (General Managers)”. So I said “Ok great”, I told him I’ll be there tomorrow @ 1708 West Marlton Pike Cherry Hill, NJ. He knew I was traveling far and prolly gave heads up to the salesmen. When I arrived early afternoon, I asked for Tom/Jordon. Tom profiled me within the 1/2 hour wait time, they had a couple of guys say Hi to me , try to flirt with me and make me feel special before Tom came to me and introduced me to Rob. He said he will take care of me and to show me what they have on stock. Rob then showed me some Jeeps and one of them was old stock 2008 jeep Sahara. I figured this would be in my budget and this is what Nate told me that was available. I was wondering why the window sticker that states the MSRP and BASE price was not anywhere in sight, yet I wanted to test drive it. So Rob then took me on a test drive as I was driving back he says pass the dealership and go onto the left side and jump on the highway. I then felt uncomfortable because I was unfamiliar with the area and I was alone with a strange man in a car for a long time. We ended up driving the vehicle for 35-40 minutes and I asked him why we jumped on the highway and he said for me to feel it out. I told him I wanted to go back, when we arrived to the dealers parking lot we parked the jeep and he suggested for me to remove the top of the jeep. I was already uncomfortable at that point and wanted to continue to close the deal. So we head inside and he shows me to a small table with chairs, as I sat down I felt like I was in one of those timeshares in Florida. Well now I wanted a price and Rob was stalling me, asking me for my driver’s license and scanning it into the computer. I asked him "why you’re scanning my driver’s license?”He said it was procedure so he can draw up his paper work. I still do not know what that machine is for? The computer was a POS system LCD and what looked like a finger print scan plate. As I returned to the table to wait for him to return, I heard laughter coming from the office (about 8 salesmen were laughing) where Rob was talking with Tom for my quote. When Rob returned he caught me asking another salesman what the machine was for. Rob then says to me "what you don’t believe me” I said "No" because when you went back to the office you and the salesmen were laughing, he didn’t respond. Well now he showed me the first offer it was $23,XXX and he showed me the MSRP which was $28,XXX. I told him I was guaranteed $7,000 to $8,000 off of old stock that’s why I’m here. And then I told him $21, XXX with soft top and NAV. He thought about it then he said X_______________ <~~ sign here and give me the deposit. I said ok I signed and cut a check for $10,000. I figured OK this is it. I got a fair deal :-) .... WRONG!!!!!!!!!!!!!WRONG!!!!!! WRONG!!!!!!!! Rob came back and sat next to me, and John sat across from me. I was told that Rob's deal with me wasn’t accurate and that it will be more especially with the add ons, then I said OK $22,XXX is FINAL. John smiled and walked away. Then Tom came over and tried convincing me that the real price of the Jeep would be $25,XXX (he showed me invoice, the Colored DOT incentives. He didn’t realize I did my homework already :-). The invoice is always marked up by the manufacturer by 2 to 3 % (that’s one of the holdbacks for the dealers). Then depending on the date of the invoice you may receive up to $2,000 - $3,000 off more. Jeep also gives you $1,000 cash to play with at the door, and since I was a previous Jeep owner I get $2,500 discount ... ETC and so on. I told Tom "No" I can’t afford that price. I told him I wanted to leave and want my check back. Tom then asked me “You going to continue shopping around?” I said "YES" (BIG MISTAKE!!) once he knew that, they kept stalling me. Well to end this story short, they came out chasing after me 3 times and calling me back in and the final deal I received was 25,XXX with the soft top included (I rolled my eyes and left) .I couldn’t believe they only took off $2,XXX from the 2008 Jeep Sahara they had on the LOT for a year, which they have to pay $$$ every month to sit on the LOT. As I was driving to the next dealer, I realized they close at 5pm. Tom had them stall me so I wouldn’t give my business to anyone else if I wasn’t going to give it to him. They never intended to sell me that jeep for the price or ball park I inquired for. I felt man handled, used and pissed off. More

The next day I called Nate and told him what happened The next day I called Nate and told him what happened ,he seemed concerned over the phone and re-assured me that , I would get the Jeep at the The next day I called Nate and told him what happened ,he seemed concerned over the phone and re-assured me that , I would get the Jeep at the price I was quoted. He said he would have to go and check how the deal was made. After a few calls back and forth he calls me back and says $26,000 for everything. :o .. I knew right there they didn’t want to sell me the jeep at all. Since that incident I have received several phone calls from the dealership saying "Hi”,"How you Doing" “call me back “I told them to leave me alone and to stop harassing me. I felt that this was becoming comical to them. I became so irate that I called the HEAD OFFICE several times to reach / speak to Charles Foulke Sr. / Jr. Jane (Charles Foulke Sr.secretary) gave my number to everyone but the person she works for. I received a call back from Jane telling me that Charles Foulke Sr. was driving on the cell phone and unable to call me and that I should speak to her about my situation. I stated to her that I knew she was being coached and that she works for Charles Foulke and she should give him the message to call me back, because I want to complain about the employees that he has working for him. I then called several times to try to reach Charles Foulke Sr. but everyone hides/covers and won’t let me speak to him. At a desperate attempt I left a message on Pat (office manager#) to please relay this message to Mr.Charles Foulke . The next phone call I received was Laura Ricollo (Charles Foulke Lawyer) telling me that I had a problem and should speak to her regarding Cherry Hill. I told her “I want to speak to Mr.Foulke directly and inform him how his employees treat his customers" and if no one can let him know. I will find another way to reach him. BTW- I saved every phone call with these people The employees that work for Charles Foulke are very greedy and they don’t care if the vehicle leaves the lot! Signed a very unhappy potential customer More

BAD SALES PRACTICES WOW, this is going to be a long BAD SALES PRACTICES WOW, this is going to be a long one ... lol First I called 856-663-1500 I got Nate the Great. When I spoke with him I told BAD SALES PRACTICES WOW, this is going to be a long one ... lol First I called 856-663-1500 I got Nate the Great. When I spoke with him I told him I saw that the Jeep dealership was on a list that was given out on the NEWS with Charles Foulke Jr. as the owner and I was calling regarding purchasing a Jeep and I am looking for old stock 2008 that I could save from 7 to 8 thousand dollars (cause I know it will be much cheaper). Nate says “yeah sure we can do that for you, when u get there ask for Tom or Jorden (General Managers)”. So I said “Ok great”, I told him I’ll be there tomorrow @ 1708 West Marlton Pike Cherry Hill, NJ. He knew I was traveling far and prolly gave heads up to the salesmen. When I arrived early afternoon, I asked for Tom/Jordon. Tom profiled me within the 1/2 hour wait time, they had a couple of guys say Hi to me , try to flirt with me and make me feel special before Tom came to me and introduced me to Rob. He said he will take care of me and to show me what they have on stock. Rob then showed me some Jeeps and one of them was old stock 2008 jeep Sahara. I figured this would be in my budget and this is what Nate told me that was available. I was wondering why the window sticker that states the MSRP and BASE price was not anywhere in sight, yet I wanted to test drive it. So Rob then took me on a test drive as I was driving back he says pass the dealership and go onto the left side and jump on the highway. I then felt uncomfortable because I was unfamiliar with the area and I was alone with a strange man in a car for a long time. We ended up driving the vehicle for 35-40 minutes and I asked him why we jumped on the highway and he said for me to feel it out. I told him I wanted to go back, when we arrived to the dealers parking lot we parked the jeep and he suggested for me to remove the top of the jeep. I was already uncomfortable at that point and wanted to continue to close the deal. So we head inside and he shows me to a small table with chairs, as I sat down I felt like I was in one of those timeshares in Florida. Well now I wanted a price and Rob was stalling me, asking me for my driver’s license and scanning it into the computer. I asked him "why you’re scanning my driver’s license?”He said it was procedure so he can draw up his paper work. I still do not know what that machine is for? The computer was a POS system LCD and what looked like a finger print scan plate. As I returned to the table to wait for him to return, I heard laughter coming from the office (about 8 salesmen were laughing) where Rob was talking with Tom for my quote. When Rob returned he caught me asking another salesman what the machine was for. Rob then says to me "what you don’t believe me” I said "No" because when you went back to the office you and the salesmen were laughing, he didn’t respond. Well now he showed me the first offer it was $23,XXX and he showed me the MSRP which was $28,XXX. I told him I was guaranteed $7,000 to $8,000 off of old stock that’s why I’m here. And then I told him $21, XXX with soft top and NAV. He thought about it then he said X_______________ <~~ sign here and give me the deposit. I said ok I signed and cut a check for $10,000. I figured OK this is it. I got a fair deal :-) .... WRONG!!!!!!!!!!!!!WRONG!!!!!! WRONG!!!!!!!! Rob came back and sat next to me, and John sat across from me. I was told that Rob's deal with me wasn’t accurate and that it will be more especially with the add ons, then I said OK $22,XXX is FINAL. John smiled and walked away. Then Tom came over and tried convincing me that the real price of the Jeep would be $25,XXX (he showed me invoice, the Colored DOT incentives. He didn’t realize I did my homework already :-). The invoice is always marked up by the manufacturer by 2 to 3 % (that’s one of the holdbacks for the dealers). Then depending on the date of the invoice you may receive up to $2,000 - $3,000 off more. Jeep also gives you $1,000 cash to play with at the door, and since I was a previous Jeep owner I get $2,500 discount ... ETC and so on. I told Tom "No" I can’t afford that price. I told him I wanted to leave and want my check back. Tom then asked me “You going to continue shopping around?” I said "YES" (BIG MISTAKE!!) once he knew that, they kept stalling me. Well to end this story short, they came out chasing after me 3 times and calling me back in and the final deal I received was 25,XXX with the soft top included (I rolled my eyes and left) .I couldn’t believe they only took off $2,XXX from the 2008 Jeep Sahara they had on the LOT for a year, which they have to pay $$$ every month to sit on the LOT. As I was driving to the next dealer, I realized they close at 5pm. Tom had them stall me so I wouldn’t give my business to anyone else if I wasn’t going to give it to him. They never intended to sell me that jeep for the price or ball park I inquired for. I felt man handled, used and pissed off. More

Not only did I have the worst experiance I have ever had with a car dealership...They also seemed to think that I was stupid (offering great deals but clearly trying to rip me off)...Be careful not to get t with a car dealership...They also seemed to think that I was stupid (offering great deals but clearly trying to rip me off)...Be careful not to get taken by this bunch. If you have to get serviced by this dealership...ask for Ray in service...he is the only reliable person in the place. More

I worked for these people for many years. I seen and heard more than you can ever imagine. Please do not be fooled by the way that you are treated there. It is the same for the people that work for them heard more than you can ever imagine. Please do not be fooled by the way that you are treated there. It is the same for the people that work for them. They are the worst company I have ever worked for. They must tell the management that they hire there that you ahve to have NO heart to be employed by them. They are a disgrace and I would never recommend to purchase a car or be employed by them. Please pass along to your friends! They will do what ever it takes to make a sale. You are not safe trusting them with your information. You must READ EVERYTHING before you sign anything!!!! Things have been known to change after you are told what will be on the paperwork! Buyer Be Wear~ More

I just like everyone else saw their commercials and wanted to get out of my auto loan. I am upside down on my loan not alot but I am. When I walked in the door with my friend I told them I was just get wanted to get out of my auto loan. I am upside down on my loan not alot but I am. When I walked in the door with my friend I told them I was just getting information on how I could get out of my car and into something different. They don't listen and took that as... having me pick out a car(09 lancer) test drive it and then appraising my car and telling me how much my payments would be. I let all this happen even running my credit cause they said they had to do all that to see how they could get me out of my auto loan. When I they wanted me to sign the paperwork I said "NO I WAS JUST LOOKING AROUND TRYING TO FIGURE OUT HOW I CAN GET OUT OF MY AUTO LOAN" Dean seemed pissed and then had his manager come over and was AN ASSHOLE ... all in all DON'T NOT GO THERE ... DO NOT EVEN GO TO ASK QUESTIONS BECAUSE THAT MEANS YOU WILL BUY A CAR. THEY ARE ASSHOLES. More

Cherry Hill Triplex . . . the biggest con artists around! I purchased a 2004 Jeep Liberty from the about 2 years ago. After being told repeatedly by my saleswoman that the salesprice "included the balance I purchased a 2004 Jeep Liberty from the about 2 years ago. After being told repeatedly by my saleswoman that the salesprice "included the balance of the warranty", I stupidly signed the paperwork. My bad in trusting too much and not really reading what I signed. The balance of the warranty was included, at an additional $2,500!!! I would have never purchased the warranty as I knew I put too many miles on the car to make it worthwhile. If you do purchase from them, don't believe ANYTHNG they say and read every single piece of paper in it's entirety prior to signing. They are nothing but LIARS!!! More

Very crafty theives ... On 5/7/08, I went into the Very crafty theives ... On 5/7/08, I went into the dealer, along with my brother, to inquire about leasing a 2008 Subaru Forrester LLBean. I specif Very crafty theives ... On 5/7/08, I went into the dealer, along with my brother, to inquire about leasing a 2008 Subaru Forrester LLBean. I specifically indicated to the salesman that in order to complete the deal, I wanted to trade in my 2008 Dodge Caliber, which was also a leased vehicle. I explained to them that I had 3 months left on the lease and that there was a lease termination fee, the totals of which were $1254. After having 3 different individuals speak to me and my brother, going over different deals, we finally agreed on a deal, wherein I put down $1000 cash, they took the Dodge Caliber as a trade in and were responsible for the lease termination amount. Subsequently on May 19, I received a statement from Chrysler Financial indicating that I owed them $1253.97 which was my lease end statement. I explained to Chrysler that I traded the Dodge Caliber in. I then called Subaru of Cherry Hill and spoke with Ted Knepp, one of the individuals that worked on the lease of the Forrester. He indicated that that wasn\'t the case and that I was responsible for paying off the lease end statement with Chrysler, but that he would talk to the manager and get back to me. I have attempted to call them, approximately 5 or 6 times, and no one will return my calls. I emailed the manager and still I have not had any return calls. Damage Resulting I have to pay Chrysler Financial the sum of $1253.97 for the lease end statement on my Dodge Caliber, the sum of which I do not have and cannot afford, which I made perfectly clear to Subaru. More

I went to the dealership to shop for a new car. They stated that none of their KIA's had antilock brakes because "our clients don't care about that. They care more about keeping the price down those fe stated that none of their KIA's had antilock brakes because "our clients don't care about that. They care more about keeping the price down those features, so we don't order them with that." HUH? A standard safety feature? They made no real attempt to get decent financing for the vehicle. Whatever bank gives them the biggest kickback is the one they expect you to go with, and if you ask questions, they get rude. When they presented their "best" price, it was $3K over the sticker! I questioned it and was told the manager had looked at the wrong invoice. I don't think so. The whole experience was creepy and shady. More