Kia of Cherry Hill

I was robbed at (or by) CH Kia and cant even get them to check their security cam!! I went to test drive a used '08 Sportage I saw on the internet. They suggested I test drive a new '11. I loved it compa check their security cam!! I went to test drive a used '08 Sportage I saw on the internet. They suggested I test drive a new '11. I loved it compared to the '08 but it wasn't in my budget. On my way out they asked me to come inside to give my name. The sales manager Sie, after a short conversation, told me he could give me the '11 for a very low monthly rate, that exceeded my expectations. However I wasn't prepared to purchase at that time. Two days later I called Sie to confirm the rate and then made an appointment to return. When I returned, Sie had changed his mind about the rate! After re-negotiating price for over an hour, I wanted to make a call to get my brother-in-law's opinion. They told me "no cellphone inside" after I started talking so I stepped just outside the door leaving my purse inside the cubicle with Sie and Calvin for a few minutes. Since I wasn't getting the promised rate I decided to leave. At home I discovered $250 missing from my wallet! They knew I had the cash b/c they wanted to know how I was going to pay my down payment. When I called to complain they put me on hold then kept passing me from person to person. I finally got the number of the guy who checks the security cam. Two weeks later he still hasn't gotten back to me with ANYTHING!!! These guys have a scam going on! They wanted unnecessary information before I committed to the sale like what check I was using,what work I did, my spouse's job, and my hourly rate. According to the CH Police they have many other complaints of unscrupulous business deals. If you go here, watch out! More

On October 9, 2010 I leased a 2011 jeep, I had a Chrylser 300 that the lease was due to end on November 28,2010. I explained this to the salesman. His response was we will buy your lease out if you lease wi 300 that the lease was due to end on November 28,2010. I explained this to the salesman. His response was we will buy your lease out if you lease with us. After 3 hours of barganing I decided to lease the new vehicle. 2 weeks later Chrylser sends me a bill for the last lease payment for 300. Yesterday I go to the dealership to discuss and they state we never told you that. They are liars and cheats.I contact them today 10/28/10 and tell them I want the 300 back and I am told they sent it back to Chrylser. I was 3000 miles under my lease.There was no reason to turn the car in if I was responsible for the last payment. I am ready to report this dealership to the better bussiness, I will write letters to the CEO, and everyone I can to expose the liars and cheats. More

I feel that their internet pricing is a con game to get you into their store. Make sure you read the fine print. I was told I did not qualify for the internet price on a jeep wrangler, because to qualify y you into their store. Make sure you read the fine print. I was told I did not qualify for the internet price on a jeep wrangler, because to qualify you must be a miltary person that is currently leasing a chrysler vehicle. The price I would have to pay was $3,000.00 more than the internet price. They also would only offer a trade in value that was $2,000.00 less then the Kelly blue book value. I also think the $718.00 price I was quoted to put a trailer hitch with wiring on my Jeep Patriot is a bit high. But nothing compared to the $5,000.00 extra they wanted for their Wrangler. They could have had a new yearly returning customer for life. Instead I wont even go there for servicing my current jeep. More

My original experience with this dealership was positive. I THOUGHT i had gotten a a good deal at a good rate. My salesman was great and worked very hard for me. After finding a car and negotiating, the mana I THOUGHT i had gotten a a good deal at a good rate. My salesman was great and worked very hard for me. After finding a car and negotiating, the manager and i agreed on a monthly payment and he told me that i got a great finanicing rate since my credit was excellent. I needed to come back the next day to sign. when i came in to sign the woman who gave me the paperwork, never bothered to point out the financing rate or the monthly payment. I, wrongly, assumed that is was as previously agreed. Fianally i noticed that the monthly payment went up and the financing price was high. No one bothered to call me with the changes, no one bothered to point it out to me. It was complete bait and switch. They took advantage of me because i was a single woman and they figured i wouldn't read the fine print. I would not recommend this dealership. the managers are high pressure, and the financing woman is unethical. I should have been called/told about the changes, of course then i wouldn't have signed the papers. which is probably what they wanted. Heather Kriesman More

I brought my 07 Sedona for service. I brought it in for an oil change and to fix a tire, along with some other warranty issues. I informed Dave that I wanted an OIL CHANGE. Dave wrote down, in his own writ an oil change and to fix a tire, along with some other warranty issues. I informed Dave that I wanted an OIL CHANGE. Dave wrote down, in his own writing, 4000k service. I did not see that Dave wrote something different from what I said. I signed the papers and left. Why would Dave write something different than what I said down as I was saying it? The next day, I pick up my Sedona, get home and realize that I was charged $54.95 instead of the usual $33 dollars or so. I called and spoke to Dave who was adamant that I "signed" for the services. I NEVER authorized this service. I was then handed over to one of the most rude and ignorant managers that I have ever spoken too. Pat was condescending, disrespectful, and flat out ignorant. He kept repeating over and over again that I signed for it. Dave clearly wrote down the wrong thing and then charged me more money. Pat informed me that I have to opt out of the 4000 mile service at the time of scheduling. How is a person supposed to opt of a service that they don't know they are getting. I will be contacting an attorney and the attorney general about this blatant fraud. STAY AWAY FROM THIS DEALERSHIP. More

I am writing because I read reviews of Cherry Hill Triplex on Rte 70 and almost did not follow through with my purchase because of the bad "press" and previous issues/problems that people had in 2009. Triplex on Rte 70 and almost did not follow through with my purchase because of the bad "press" and previous issues/problems that people had in 2009. I did discuss the issues and found that Mr. Kearns, the General Sales Manager, did address each one that I concerns about as it related to my experience. I bought a 2010 Lancer Sportback GTS. The sales consultant, Tom Collins, was excellent. He did not put any pressure on us, and he was great with the test rides. We were able to go on local roads and 295 to see what the car would be like on the roads we take to work. Cherry Hill Nissan had me in my previous car for about 1 minute ( i really found I did not feel comfortable in the car and the visibility was not good for me-I am on the short side) Tom was also very accommodating and patient and was very knowledgeable about the car. When we made the deal the numbers were a little confusing but we came to an understanding. when I went to sign the papers the woman that worked with me, Pat I think, was very, very good. She was patient ( i was a nervous wreck) and explained whatever I needed as many times as I needed. She looked at me as a person not a typical car buyer. I have not had service yet so I cannot comment on that. I can say that the dealership has made a huge turnaround and they are above board and pleasant too. I met the owner one of my times there and he was a sweetheart too. I would go back to purchase another car there. Plus I never had a Mitsubishi and it is great. It drives better than the Subaru Impreza. ( i do not work for this dealer and usually do not do this but I want to make sure the 2009 reviews are not preventing these folks from getting business in NJ) More

The service manager has done work after authorization had been given and then retracted due to price gouging. The work had not been started at the time authorization was retracted. On the phone the service m been given and then retracted due to price gouging. The work had not been started at the time authorization was retracted. On the phone the service manager reported the repairs had been started but a quick visit 10 min later revealed that no work had been started and I revoked verbal authorization until a better price had been presented. The service manager had preceded to start work regardless. This is why I have given them a badf rating and would not recommend getting any vehicles or having service repairs done at this facility. More

Service manager at the mitsubishi/ suzuki dealership had priced gouged me on repairs and proceded to start work after authorization was revoked. The service manager originally lied to me on the phone and sa priced gouged me on repairs and proceded to start work after authorization was revoked. The service manager originally lied to me on the phone and said repairs were underway and upon arrival 10 min later, the car had not been worked on. I would not recommend this snake in the grass service manager to trust. Do not take your car to these people to get it fixed. I still have to check to see if new parts were installed after it stops raining. More

Stay away from this place !!!! I went there to test drive a few new cars to see what i like.The cust svc rep was very friendly and helpful with directions to get me there.called me a a few time also to make a few new cars to see what i like.The cust svc rep was very friendly and helpful with directions to get me there.called me a a few time also to make sure i made it there with no problems which was nice. So i test drove a few different types of the model dodge challengers. The sales person was somewhat helpful but didnt really push the cars full features. told him i was interested in a trade in possibly .they totally low balled the trade in value ! something about their cheesy car auction wholesale price? I saw the msrp sticker on the car i was interested in ... get this! salesman came back and was 3,000 over the msrp!! i told him im not stupid and would never pay thousands over the msrp!! please STAY AWAY FROM THIS DEALERSHIP DONT WASTE YOUR TIME LIKE I DID!! It was the worse experience i ever had buying a car! totally stressed out after that one. More

Went in for a used car and was informed of the great deals on brand new left overs in stock. I saved over $8k on a brand new dodge journey. they treated me great and and like the new car alot. Melvin an deals on brand new left overs in stock. I saved over $8k on a brand new dodge journey. they treated me great and and like the new car alot. Melvin and Rick were very helpful and so was my salesperson Ted. Thumbs up all the way! Stefni B. Vineland, NJ More