Kia of Cherry Hill

4/16/2011 Mr. Charles Faulk Sr. I live in York 4/16/2011 Mr. Charles Faulk Sr. I live in York Pennsylvania and found a 2008 Suzuki SX4 on the internet I Drove to Cherry Hill Triplex after be 4/16/2011 Mr. Charles Faulk Sr. I live in York Pennsylvania and found a 2008 Suzuki SX4 on the internet I Drove to Cherry Hill Triplex after being told that the Suzuki in question was in perfect condition. I was not going send this after all these months , but then again why not? The car was not perfect a dent in the door and the front left tire was bad. I also was told CarFax was availed but never shown until all paperwork for payment was finished. It show that the car was in accident non towed but recorded. I disused a few thing with my salesman Tom Collins I asked if I could get the cars price reduced since it was not perfect and I traveled 2 and a half hours to see it. Alex Jones the Sale manger would not discount the car all. That night at I finished some paper work and gave a deposit and drove the car home. The following week I drove down again for fill out the rest of the paperwork. I was told buy finance officer that the cars motor and drive train was out of warranty. I had told him he was wrong and he insisted that he was right. So he sold me a warranty for drive train and motor. After finding out it was still covered by Suzuki I call him back After several attempt to get a hold of him, finally call back. . I said to him that I want refunded asked if he could send a massager to me with the proper paper work. The Finance manager called me back and told me he was wrong and asked me if I would accept a 24k mile 24 month warranty on the car in exchange for the mess up. This was a saving to me of 1100 dollar. I told him I would. After buying the car I drove car home and washed and waxed it. I’m sure it had never seen wax. I also detail it and found food and a used hair brush and comb under the rear fold down seats. Then took the car to Sears for new tires. Sear’s told me that they could not get left front tire off and did not want to damage it. So I took the car to Suzuki with four new tires. York Auto Group found that I had been driving the 2008 SX4 with broken lug nuts on the front left wheel. I drove an unsafe car with my family in for 2000 miles before it was discovered. The Triplex said they inspect every car. So someone didn’t inspect any thing or broke the cars lugs. York Suzuki dealer fixed the car at 600 dollar at my cost. I called the Triplex and the only person that would return my calls was the salesman Tom Collins I tired to get a hold of Bill Kopp, I left him several messages he never returned the call. The only way I got to talk to him was by tell the receptionist that I would call back a hundred times and come down there if I had to. She final stayed on the line and got a hold of him. I told Mr Kopp how unhappy I was and what York Auto group found and what I paid and asked him for reimbursement. After that the service manager called me back. He asked me if I could drive the car back so they could fix it. I said are you crazy. And told him I am had the car fixed here not driving any place. After several back a fourth phone calls the service manage told me that I would get a check for 50 percent. Reluctantly accepted the check. Now it several days later and lots of phone calls to the dealer again to find out where the paper work and tags were and I could not get a call back from anyone again. Final, I found out who handle’s the in state tag and taxes. I got a hold of her right away and asked here to give this Rachel the out of state tag and taxes person a message. I left several messages and she never called back. By now the temporary registration is going to run out in 5 days. I final got a hold of Mr Charlie Kerns and he went to confront her. I was told that tags and the check should arrive in a day or two. So I waited and still nothing. And now the time to get the car inspected is even less. So I talk to the service manger at York Auto Group and he check with the state of Pa and nothing was there. So back on the telephone again with anyone that I could get to listen at the Triplex. Mr Kerns gave me a number of the Notary and I call him. Now it’s Thursday and the temporary registration runs out on Sunday. The Notary told me that he had been leaving messages and even faxed Rachel and that she failed to send over proper paper work for proof of insurance. He told me that he could have it for me on Monday since I faxed him what he need. I said I can’t wait till Monday and he asked me if I wanted to come get it. So I had to take a unpaid day off from work to drive the car back down to Philadelphia notary because Rachel the out of state tags person at the Cherry hill triplex did not send proof of insurance to the notary I drove down on Feb 25. The car was bought on Jan 31 and the Notary did not get anything until Feb 17. On the way down the car’s ABS,EPS and all wheel drive lights started to flash. I called the Service department I was told to bring the car right in. I was told that the right wheel bearing and sensor was bad. I was told by the service department that they did not have the sensor. Mr Alex Jones asked me if I could bring the car back down on Tuesday. I said that that’s not going to going to happen. I asked to leave it and have a loaner. He told me that he can’t do that. So I was provided with a rental car after complaining. I was told that I would get the car back on the next day. I asked Alex if he could see that the spare key that I had to buy for 180 dollars programmed for free for all my trouble. He told me not. I was provided with a rental and was told that they would get the part on Saturday .I called Tom the service guy I was ask if Alex called me and if I was told that the part is not covered warranty. Alex never called. So back on the telephone again with Alex The warranty covered everything but the sensor. I was charge full price for the sensor Or. I told tom that I could of bough the sensor from York Auto Group over the counter for $110.00 I was told that Cherryhilll Suzuki was selling it to me at cost. I doubt it since that was the price across the counter form York Auto Group. I asked Tom the service guy “Could I get the spare key programmed.” He said he would gladly do it for free for my trouble if he knew about it ahead of time. While I was down the I asked for Bill Kobb and he never got back to me. I was told from an employee I will not mention that he left the building after I called. I drove the car home and now its at York Auto Group for inspection were I was told that the rear brakes would pass this time but not the next. I have never been so dissatisfied with a dealership in 30 years of buying cars. The lies and the overall dishonesty, I feel bad for the very good service department cleaning up other mess. Alex Joes never so much as acknowledge me the day I came back for my car. And now I found out that the only person that cared about making me happy was fired. Tom Bezulis Alignment 79.95 Wheel suds, bearings, hub labor 627.50 Rear wiper for inspection 15.73 Pa inspection 21.95 Pa emission 42.95 Programmable key 182.22 Key programming 89.95 Rear Brakes 79.95 Rear Brake labor 179.95 Front hub no charge Front Bearing no charge Sensor 110.00 Labor 73.50 Not to mention tires, my time off of work, gas, and personal time with my family. More

STILL WAITING FOR CHARLIE FOULKE TO CALL ME BACK. THEY REALLY DONT CARE ABOUT THERE CUSTOMERS TERRIBLE CAR DEALERSHIP. EVEN THE GM OF THE DEALERSHIP NEVER CALLED ME OR THE REGIONAL MANAGER WHO PROMISE ME REALLY DONT CARE ABOUT THERE CUSTOMERS TERRIBLE CAR DEALERSHIP. EVEN THE GM OF THE DEALERSHIP NEVER CALLED ME OR THE REGIONAL MANAGER WHO PROMISE ME AND MY DAUGHTER HE WOULD GET BACK TO US. THEY TOLD BBB THEY ARE TRYING TO REACH ME, WHERE ARE THE MESSAGE OR APOLIGE TO ME FOR THE RUDE UNPROFESSIONAL WAY THEY TREAT YOU More

LIE TO ME COULDNT DO THE DEAL WE AGREED TO SO THEY VERBALLY ATTACK ME IN THE SHOWROOM ADN PARKING LOT TERRIBLE DEALERSHIP. FILED COMPLAINT WITH OWNER AND HE IGNORE ME.PROMISE ME HE WOULD GET BACK. THE VERBALLY ATTACK ME IN THE SHOWROOM ADN PARKING LOT TERRIBLE DEALERSHIP. FILED COMPLAINT WITH OWNER AND HE IGNORE ME.PROMISE ME HE WOULD GET BACK. THEY TRIED TO RIP ME OFF ON A CAR AND I CAUGHT THEM. FILED COMPALINT WITH BBB TOO. FEARED FOR MY WIFE AND LITTLE GRANDCHILDEN SAFETY. More

Went in one evening saying I needed a car somewhat quickly and wanted to test a Liberty and a patriot ,also wanted to know the difference. I was taken to the lot and was only permitted to sit in a Pat quickly and wanted to test a Liberty and a patriot ,also wanted to know the difference. I was taken to the lot and was only permitted to sit in a Patriot ,never offered a chance to drive it but was shown the engine.I said I'd come back another day .I received a call the next day and was told that if I took a test drive I would receive an Amex gift card for $25.said okay ,sure I 'll drive a car and scheduled a time .got a call later that day saying i wasn't entitled to the gift card since i didn't get a mailer.Never showed up for the test drive.did I mention i wanted to pay cash for the car? I told the salesman. More

Two visits to this dealership, and I thought I was back in the fifties or sixties with the high pressure sales. Ask all the questions you want about interest rates, leasing rates, lease end residual value in the fifties or sixties with the high pressure sales. Ask all the questions you want about interest rates, leasing rates, lease end residual value and you get the DUH? runaround. We were treated as though we were idiots who could not possible understand financing terminology. Wake up Cherry Hill KIA it's the 21st century. I thought I might be locked-in the dealership if I didn't commit right then. Then the sales manager is called over to help with the questions. When I saw the "manager" was missing a tooth in the front of his mouth, I thought were the hell am I????? Who would hire a sales person with missing teeth????? We were so turned off that we considered forgetting about KIA altogether. It gave us a feeling that it was a CHEAP auto line. A few days later, while looking at other automobile brands, we thought we would look to see if there was another KIA dealer in the area. There was, although twenty miles from our home. WOW, what a difference. Within two day from visiting Burlington KIA, on RT 130 in Burlington, NJ, we leased two KIA vehicles. My wife leased a 2011 KIA Soul Exclaim ($19k), and I leased a 2011 KIA Optima EX ($28k). Sorry Cherry Hill KIA, you are unprofessional, hard sale, and a throw-back to the old "used-car-salesman" days. KIA should take back your dealership. More

Very deceitful and extremely rude. I bought a 2011 Kia Sorento from this dealership and regret it completely. I was given a quote over the phone, and when I arrived at the dealership, the manager told me Sorento from this dealership and regret it completely. I was given a quote over the phone, and when I arrived at the dealership, the manager told me that they cannot honor the price as the salesman on the phone had no authority to give that pricing. When I asked to see the salesman, they said he already left for the day.... I was very agitated and stated that it was just a ploy to get me in the door to which the manager stated "You're here so we must've done something right." When re-negotiating the price of the car, they told me that a particular number for the invoice price which was $1000 above what Kelley Blue Book or Edmunds states is the invoice price. When I tried to show him, he stated that those websites are wrong. I got lured to the dealership by their low "quote". I have bought a Kia from Burlington Kia and James Kia for my parents and in-laws, and these two dealerships are much more honest in their dealings and honor any numbers they provide. DO NOT GO TO CHERRY HILL KIA for any reason - extremely rude and dishonest! More

I just got off the phone with Scy. When I spoke to the first woman, probably a secretary, she was sweet and told me that they could beat any price. First he told me that I was lied to by another dealer first woman, probably a secretary, she was sweet and told me that they could beat any price. First he told me that I was lied to by another dealership (false, the people at that dealership had been nothing but fair and honest to me - in fact, they have a reputation for it...unlike some triplexes that will remain nameless). Then he laughed when I asked him if he could give me a better offer. Heck if I'm driving to Cherry Hill and paying tolls just to have some typical car scam action. I usually give dealerships the benefit of the doubt. However, this one is as bad as everyone says. He told me he'd give me $250 under invoice: invoice of WHAT? Bull. Invoice for a 2wd 2011 Kia Sportage is $19,610. Let's say plus destination charge $20,390 He offered me the car for $20,890. I'm not an idiot. I was offered that much for an AWD LX at another dealership. He even pulled the "asking nameless guy if car is available" trick. Please, oldest in the book. They need some new plays. Slimey, slimey, and rude. Don't bother going here if you're informed - they'll just be annoyed that you're informed and try to screw with you anyway. Waste of time. I'm glad I called and didn't drive all the way there. More

KIA came out with a fully loaded 7 seat Sportage that I really wanted to consider. But, it doesn't matter how nice a car is, when the employees are slime the car feels like slime. And I felt slimed on. really wanted to consider. But, it doesn't matter how nice a car is, when the employees are slime the car feels like slime. And I felt slimed on. The sales manager had the gull to quote my payment at between $400 and $600 a month. Don't have to tell you how helpful that is. I felt really sorry for the salesman, he was trying, but with management like that it was impossible. If I were him I'd be looking for a new job really fast. If you want a KIA I highly suggest you try another KIA dealership. More

Once you make the deal you want, which was very difficult and time consuming and drive your new car off the lot, don't expect any customer service. Its as if they made the deal, they're not happy about it an and time consuming and drive your new car off the lot, don't expect any customer service. Its as if they made the deal, they're not happy about it and their done with you.They promise to call you back and don't. They don't respond to emails and honestly don't seem to really care if you have a question or concern. It even seems as if they are laughing at you quietly when you return to the dealer to get answers. More

By far the WORST customer service ever! My husband and I went in to see if we could get financing on a used Jeep. I told them I had no money to put down. I told them I couldn't afford payments more than wha went in to see if we could get financing on a used Jeep. I told them I had no money to put down. I told them I couldn't afford payments more than what I am paying now. They told me everything I wanted to hear and we finally agreed on an arrangement. But of course we were going to end up paying more and we were going to need money down. But it was ok and we agreed. We signed the paperwork and took our new car home. The next day, we went to finalize the paperwork, only to be told they couldn't give us that deal anymore. SERIOUSLY??!! Now they wanted to put us in a new car. A totally different car. Totally different deal. I told them I wanted my old car back. Thats when we were treated like homeless bums they couldn't get us out of there fast enough. No goodbye. Nothing. In my opinion, Cherry Hill Dodge is the reason why this country is in so much trouble financially. They are all about lending money to people who cant afford to pay it back. Just so they could get their sale. They wanted the big sale when it came to us. They didn't expect us to walk. They should be rated 0.0 across the board. It will be a happy day when this place closes down. Its only a matter of time. More