Kia of Cherry Hill

OCT. 31 I purchased a 2005 Impala used. The car needed repairs in the first week. The heat shut off and the transmission was slipping. I complained to my salesman, James Davis who solicited me to return repairs in the first week. The heat shut off and the transmission was slipping. I complained to my salesman, James Davis who solicited me to return and he would find a better vehicle, make good on this deal. My Impala loan total was $10094.00 including the warranty that I was made to purchase. I was only given $5000 as a trade in on the Impala (60 days) told this is normal depreciation, I felt trapped. Keep the lemon? How would I be able to get another car unless I deal with them? Trapped. The night I went back, I was told they had a KIA Forte that they could make a great deal with, we did not complete the deal, they were closing and I signed responsibility to take the Forte and return. I returned, they sat me in the salesman's area and I waited over 50 minutes. No one person checked in with me. I left. When I returned, Bernard had another story for me about my deal. Again, I felt trapped and did not do and clearly know now what I should have done -- WALK OUT. I did not feel I could. I regret and know I made the huge mistake of signing paperwork that had inacurrate figures of car total for the Forte and trade in values -- this enable Cherry Hill KIA to keep the 1900.00 warranty money owed to me, that my salesman James Davis said I would be refunded. Cherry Hill KIA saw my inexperience and manipulated me. No one at that dealership cares about the customer. Its about profit and commission. Contract fraud means nothing to this dealership. Watch out!! More

Wonderful salesman! He was very friendly, polite, upfront and honest. I didn't feel that he was pressuring me or hiding details to make a sale. Dealership was very nice and everyone else was very friendly an and honest. I didn't feel that he was pressuring me or hiding details to make a sale. Dealership was very nice and everyone else was very friendly and polite also. It was a pleasure to buy a car here. More

My husband, son and I had a very positive experience in purchasing a new automobile for my son. It is his first "new" car and it was made easy for him by the efforts of Mr. Ketterer. Being young without purchasing a new automobile for my son. It is his first "new" car and it was made easy for him by the efforts of Mr. Ketterer. Being young without much of a credit background, we thought it would have been much more difficult but Mr. Ketterer made it happen. We all came out of the dealership very pleased. More

being 21 and buying my first car, i wanted to have the greatest experience. i have the mindset that i deserve the best and nothing less. so did i get that when i went to kia of cherry hill? No... i had an greatest experience. i have the mindset that i deserve the best and nothing less. so did i get that when i went to kia of cherry hill? No... i had an even better experience. i had this experience because of two men. jeff and herman. they were the nicest, coolest guys i could have met. i couldnt have asked for anyone better. usually when i think of salesmen i think they will tell you anything you want to hear. but these guy... these guys told me the positives and negatives of each car i was looking at. they went above and beyond, and that is why the experience of buying my first car was amazing. thank you again guys, it was a pleasure More

Kia of Cherry Hill was the most unprofessional dealership I have ever been in in over twenty years of buying cars. These guys are the guys that give car salesmen bad reps! The salesman and his manager were I have ever been in in over twenty years of buying cars. These guys are the guys that give car salesmen bad reps! The salesman and his manager were extremely condescending and rude and wouldn't negotiate in good faith at all. I sensed their sleaziness from the onset with their pompous and condescending demeanors. I was ready to buy, and just like all of us, I was just looking for a fair and honest deal. They had a used Optima on the lot for around $28,000 sticker price. I was interested in it and realized that I had seen it in an online advertisement for $25,995. After realizing I was dealing with two snake oil salesmen, I explained to them that I was interested in the car, but told them to check with their manager and come back with the "very best price they could do with whatever incentives, etc." Well, lo and behold, the manager came back and said that the best he could do was like $26,750 which was like $800 over their advertised price! When I called him out on it you could see that he knew I caught him being a thief. He was an indignant, rude weasel and his true colors came out. Rather than apologize, admit he was wrong, and try to earn my trust and my business he tried to turn it around on me saying that I should have asked for that deal. As I expressed my disappointment in him and the dealership, all he could say was "have a good day, Sir." Kia should be ashamed that in this day and age of the Internet that some two-bit sales manager can have the audacity to think they can bilk the public out of their hard earned money when their advertisement says one thing and they try to extort you for more. If I was the boss, he'd be shown the door, not just for being a rude and condescending man, but for being so dumb to think that he could pull such a greedy and sleazy move on a potential customer. If you go there, do your homework, catch them in their lies and games and buy somewhere else like I will. Shame on you Kia of Cherry Hill and good riddance! More

Terrible experience. I would never recommend this dealership even to my worst enemy. They lie and told me my payment would be 350 a month and all I had to do was sign papers and then I got there and dealership even to my worst enemy. They lie and told me my payment would be 350 a month and all I had to do was sign papers and then I got there and tried charging me 500 More

I purchased a 2011 Kia Sorento on 1/9/13 at the Cherry Hill Kia. The customer service here was AWESOME! Tim, our salesman, was the best. He was kind, patient, well-informed, and most of all- he did not Hill Kia. The customer service here was AWESOME! Tim, our salesman, was the best. He was kind, patient, well-informed, and most of all- he did not pressure us- not one bit. Sometimes car dealerships can be a little intimidating, but everyone at Cherry Hill Kia was so nice, Bernard the manager was great, too! I will definitely recommend Cherry Hill Kia to anyone looking to purchase a vehicle- they were AMAZING!!! More

Quick and courteous service. Patient and willing to work to satisfy customer, meeting the customers needs. This particular dealership was able to locate exactly what I wanted within 72 hrs and vehicle was d to satisfy customer, meeting the customers needs. This particular dealership was able to locate exactly what I wanted within 72 hrs and vehicle was delivered above my expectations with some extras. Great job will recommend Rod Sheared to others looking to buy a vehicle. This dealership was the only dealer in the Tri-State area to carry the model trim I wanted. More

Do not go there!!! Will hold you for hours and change deal at signing!!!!! Left knowing that I waisted over 3 hours of my life. Salesman stated KIA OPTIMAS were selling for $3000 over sticker price!!! Wh deal at signing!!!!! Left knowing that I waisted over 3 hours of my life. Salesman stated KIA OPTIMAS were selling for $3000 over sticker price!!! What a joke!!! More

Herman was very helpful, from the moment I walked in the door (5 minutes before close). He was also very patient and not too pushy as I checked out 3 other cars over the next 1.5 weeks. When I called him door (5 minutes before close). He was also very patient and not too pushy as I checked out 3 other cars over the next 1.5 weeks. When I called him to let him know that my decision was down to 2 cars--he invited me to come in for a test drive with my entire family and encouraged us to take the car to lunch. Because both cars were about the same price, this extra service on his part made me pick the Kia Sportage over the Toyata Rav 4. More