Kia of Cherry Hill

My car's A/C was not working. They determined the condenser needed replacement. The service manager said they would give me a deal on one. I was ultimately charged 459. (I wouldn't use the word "d condenser needed replacement. The service manager said they would give me a deal on one. I was ultimately charged 459. (I wouldn't use the word "deal", but many weeks later, I found the price was not as terrible as I originally thought -- I could have gotten the same part for 405.) He led me to believe the price for everything that day would be $700. I couldn't wait there, so they brought me home. When I got back to pick-up the car (about 4pm), all the service managers were gone. The total bill was $934. No one would answer my questions about why the price was $200+ more than I thought. Everyone just played dumb. They just wanted my credit card. I later contacted them twice to let them know how upset and dissatisfied I was, and got no response. When I submitted a very unfavorable review on this web site, I was contacted, via this same website, and I had a good discussion with Chris via site messages. He/She explained some things that helped me understand the costs. I decided I would tone down the review, but mentioned that I am still disappointed at the part cost and the misunderstanding of the total cost. I changed the Overall Experience from "Very Bad" to "OK" because the part price was within reason, and the misunderstanding of the total cost could be explained by lack of communication on both our parts. As with any repair shop, don't be afraid to ask questions. Most of us are clueless about car repair, so make sure you explain back to them what your understanding is. More

awesome service andwent the extra mile to get ne into a car. he was very outgoing and positive. answered all my ququestions without hesitation and witb knowledge car. he was very outgoing and positive. answered all my ququestions without hesitation and witb knowledge More

We were promised 3 years of oil changes at the time of the sale Dealership BACKED OUT on the deal . We will never go back to Cherry Hill KIA!!!!!!!!!!!!!!!!!! the sale Dealership BACKED OUT on the deal . We will never go back to Cherry Hill KIA!!!!!!!!!!!!!!!!!! More

I was referred to mr Elmer by a friend and I have to say that is exactly how I was treated like a friend. He worked very had for me and I am very happy with him, the dealership & the car. He is a true profe that is exactly how I was treated like a friend. He worked very had for me and I am very happy with him, the dealership & the car. He is a true professional. I will highly recommend him to anyone who needs a car. 5 stars. I know most people write these reviews when they are not satisfied, I felt it fair to do the same when completely satisfied. More

It was a great experience ... Love my new Kia ... Adam worked with me for two days ...very friendly and polite person .the staff are very polite and friendly too Please try him if you looking for a Kia worked with me for two days ...very friendly and polite person .the staff are very polite and friendly too Please try him if you looking for a Kia Cherry hill is the place to be . I ll be back for my next car . More

he was very knowledgeable and went the extra mile to help me get into the car I wanted. they are very flexible with their schedule me get into the car I wanted. they are very flexible with their schedule More

I want to buy a car and somebody recomend this dealer. And I make a good deal, they treat me very good and help me a lot. And I make a good deal, they treat me very good and help me a lot. More

I was shopping for a car online and saw the car I wanted there. Everyone was very nice when I went in. Best part is I got an awesome deal on my new car. Go in and ask for Tom AND Dan. Let them know John there. Everyone was very nice when I went in. Best part is I got an awesome deal on my new car. Go in and ask for Tom AND Dan. Let them know John N. sent you. You will get a great deal and have no hassle service. More

I would have to say going to the Cherry Hill Triplex was the worst experience of my life! I bought a used 2000 Jeep Wrangler. A week after I bought it I got gas and after I filled my tank up I went to start the worst experience of my life! I bought a used 2000 Jeep Wrangler. A week after I bought it I got gas and after I filled my tank up I went to start the jeep and it wouldn't start! I took it in to the shop and they fixed the problem. After that I cam back 2 more times for different issues then the battery but both times the same issue...it had a bad smell coming off of it. They claimed to have fixed but they didn't. All three times they sent me home in a rental car. The said it was paid for but all three times i had to pay a fee of $35 and have my insurance cover the rental. I took the Jeep to an ASE Certified mechanic and everything he told me that was wrong with it the mechanics at the Triplex never listed. They were basically fixing things that didn't need to be fixed. I went there today to see if they would help with the expenses I have been paying for to have my jeep fixed by a mechanic and they said no bring it here. So i had a real good mechanic diagnose the problem correctly now you guys are gonna go off of what he said to now fix it?? NO you should have fixed it correctly the first time!!! And their mechanics misdiagnosed my Jeep before why would I bring it back and pay them to do it again?!?! they told me they couldn't help me and basically laughed in my face saying "you came in here and bought a used car with over 95,000 miles on it thats your fault" I'm mortified and left there in tears. I'm embarrassed and now shelling out more money so I could get the Jeep fixed correctly. Please if you ever think of purchasing a vehicle from there, think of my story. I already went through this I'm warning you so you wont have to! I'm stuck with this now and I don't think anyone deserves this. Please tell everyone you know so this wont happen to an innocent person again. More

Just leased my first 2014 Kia Sorento fully loaded with the best of the best features. I not only fell in love with the car but also the dealership as well. The salesmen were not only fun and professional the best of the best features. I not only fell in love with the car but also the dealership as well. The salesmen were not only fun and professional but they worked with me in every way possible. They worked in my budget and made me a forever loyal customer. I will forever come here for my future cars and would recommend anyone who is looking for the best deal for the best price. More