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Kia of Cherry Hill
Cherry Hill, NJ
935 Reviews
Thank you for reviewing our DealerRater page. We take great pride in the reviews our customers leave for us on DealerRater. Here at Cherry Hill KIA we have a strong and committed sales staff with many years of experience serving our customers in Greater Philadelphia and Southern New Jersey. We have a large inventory of both new KIA vehicles as well as quality pre-owned vehicles. Be sure to check out our website at www.KiaofCherryHill.com. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 935 reviews
October 31, 2015
Horrible experience We went in to buy a certified kia sorento. After hours of "negotiating", we finally caved because of how long it had already taken. They couldn't even We went in to buy a certified kia sorento. After hours of "negotiating", we finally caved because of how long it had already taken. They couldn't even tell us what the final asking price of the car was and told us they made it within our monthly payment requirements. After all of this they decided to tell us that we need to come back to sign paperwork. We live 2 hours one way away and the manager told us they could meet us half way. Well a week later, here we are at the dealership because they couldn't make that happen. When we arrived after a 2 hour drive, they STILL DIDN'T HAVE THE PAPERWORK READY. This has to be the worst place to buy a car. Horrible, uneducated, unpleasant scammers is the nicest thing I can say about anyone working there, even the manager Jim. DO NOT WASTE YOUR TIME, their deals aren't even that good either considering they pile on a bunch of fake fees. Go somewhere else and run from this dealership. More
by Lauren and Zach
Employees Worked With
Jim and Travis
October 17, 2015
shady dealership Went to look at cars to purchase. Got there at 1pm... had to wait 30 minutes for help. Salesman was very nice and seemed to be working with us as ther Went to look at cars to purchase. Got there at 1pm... had to wait 30 minutes for help. Salesman was very nice and seemed to be working with us as there is a tight budget to stick to. First offer was 300/MO for 4 years lease with 3k down. 4 hours later after playing games and begging us to help them with down payment, lowering miles, or taking this high payment they come back at 250/MO with 1k down for 4 years. Still not what we were looking for... got up to leave due to time crunch... came back with 200/MO with 1k down and 4 years. Dropped the price of the car 50/MO in a matter of 5 minutes when previously begging us for help at the 250 mark. Finance manager was rude and pushy when we questioned why able to drop price now. Noted he wanted to make a deal... then you should have been up front and honest from the beginning. Were told that mileage doesnt mattwr for.kease...just take 10k and dont worry about it. Called insurance and they said needed hhigher level of coverage which is more money... was told not to worry about it...the loan company wont care.Will be contacting corporate as this was an awful experience...stay away from this dealership. Cars are likely damaged because lot is jam packed. Go to the Miller group of dealerships on 38 ...fantastic customer service there. More
by Giants2015
Employees Worked With
unknown, Bryan Lasater
October 16, 2015
Worst place I have ever been My husband called in about a specific car. He gave the woman the internet price, she apparently didn't bother locking it. The sales rep could not fi My husband called in about a specific car. He gave the woman the internet price, she apparently didn't bother locking it. The sales rep could not find the car we were there to see for over a half hour. They then came back later on with the original sale price, my husband asked why that price was there. The "Manager" stated that we did not lock in the internet price. He explained he spoke to someone on the phone and she was supposed to do so but since she had left for the day, you would think they would still honor that. They did not, he dismissed it and went on to give us a lot of garbage about rates and fees and why it was going to cost so much. He did not even try to go ahead and make the sale happen. It was almost as if he was trying to take a sale away from the sales rep we were dealing with. He was so awful. Or perhaps since it was closing time, they just wanted us out of there so they could go home. Either way, we left and will never go back, nor will we ever recommend them to anyone we know. We went to another dealer, got the car we wanted, all the paperwork was already done for us before we got there, and there were no issues whatsoever. Easy deal elsewhere. More
by dmg
Employees Worked With
I was so upset I don't even remember their names now. Later in the evening.
October 06, 2015
Worst Dealer ever - Finance people are scammers I recently purchased a car from this dealer and it was the worst experience ever. It took me 6 hours to have paper work processed. And stay away fro I recently purchased a car from this dealer and it was the worst experience ever. It took me 6 hours to have paper work processed. And stay away from finance person named Ed Chatburn. He is thief and liar. Read the numbers in the contract carefully. They tried to rush me sign all the forms (registration, insurance, and etc) and at the end sales contract. When I look carefully, the price of car was about $1800 more than negotiated. And the term of loan was 66 months instead of 60 months. When I confronted them, they said that I negotiated the monthly payment price not the price of car. Good thing I wrote down the negotiated car price and payment amount using my calculator in my phone (word of advise, download mortgage calculator apps and write down your negotiated sales price and your monthly price). When I told Ed Chatburn that the price he told me does not match the contract, he flat out lied and told me that he never gave me that price when he saw me writing down all the detail on my piece of paper. When I show him that, he said he does not recall. He is a thief and liar. At the end, I purchased the car with original negotiated price. But I pick up the car and drive home pissed off and mad. Do not get fooled by their number game. Stay alert and write down all the numbers in a piece of paper. Check the term of payment, they will trick you by putting 66 months but your monthly shows as your negotiated price for 60 moths plan. In other words, they will try to increase your price of car without disclosing to you. I love my car but the WORST experience ever More
by Honest O
Employees Worked With
Ed Chatburn
October 03, 2015
Amazing service I seriously feel like I'm dealing with family when I go for service, today was actually my first service since I bought my 2013 Kia Optima Ex & Elvin I seriously feel like I'm dealing with family when I go for service, today was actually my first service since I bought my 2013 Kia Optima Ex & Elvin Cedeno gave me the best service of all time , thank you. You are great at what you do & you provide great & friendly customer service !! More
by Tay1975$
Employees Worked With
Elvin Cedeño
August 25, 2015
Terrible experience Recently purchased a certified 2014 Kia Optima in late July in the evening. After purchase, I noticed bumper damage as well as the service light was Recently purchased a certified 2014 Kia Optima in late July in the evening. After purchase, I noticed bumper damage as well as the service light was flashing that the car was due for service and the brakes were grinding. One of the tires appeared to have lumps in it. I alerted my salesman who basically informed me there is nothing he can do about it and I had the opportunity to check the car prior to purchasing and even though I purchased it in the evening, there were enough lights to check it. I had to bring the car in for servicing of the brakes because of the grinding and was told my rotors needed to be cut. The service representative was very helpful .Actually the nicest employee that I've encountered. However, I found this to be very concerning since this is a certified used car. There should have been any brake, service light or bumper issues. on top of that the issues were blamed on me.Not to mention were many other issues in terms of the financing and customer service as well that did not please me More
by momofthree
Employees Worked With
Adhem
August 24, 2015
Great experience I purchased an optima a few days ago and my salesman James Davis really helped me out. He was not pushy and helped me find a car I liked that fit my I purchased an optima a few days ago and my salesman James Davis really helped me out. He was not pushy and helped me find a car I liked that fit my budget More
by Carguytc
Employees Worked With
James Davis
July 27, 2015
Amazing! Bob did an amazing job making sure I left with the car I came for! He was very honest and helpful and made the experience relaxing and exciting at the Bob did an amazing job making sure I left with the car I came for! He was very honest and helpful and made the experience relaxing and exciting at the same time! I would definitely recommend him and the dealership to a friend or family! More
by Lainiebart22
Employees Worked With
Bryan Lasater
July 27, 2015
New kia sportage Would recommend cherry hill kia to anyone was a great experience. And Bob Noce was extremely fair and up front . looking for a good deal this is the l Would recommend cherry hill kia to anyone was a great experience. And Bob Noce was extremely fair and up front . looking for a good deal this is the lace to go. More
by Christophermiller080
Employees Worked With
Bob Noce
May 25, 2015
Extremely disappointed Sales people were annoyed, stressed and unfriendly. When we gave the manager feedback about our service, he said "it happens." We were offered a bet Sales people were annoyed, stressed and unfriendly. When we gave the manager feedback about our service, he said "it happens." We were offered a better deal at another Kia and they argued that we must have the wrong information. More
by michellereh
Employees Worked With
Kevin
