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Kia of Cherry Hill
Cherry Hill, NJ
937 Reviews
Thank you for reviewing our DealerRater page. We take great pride in the reviews our customers leave for us on DealerRater. Here at Cherry Hill KIA we have a strong and committed sales staff with many years of experience serving our customers in Greater Philadelphia and Southern New Jersey. We have a large inventory of both new KIA vehicles as well as quality pre-owned vehicles. Be sure to check out our website at www.KiaofCherryHill.com. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 937 reviews
August 03, 2018
A long day but helpful service from Dave Very helpful and knowledgable. Appreciated his help. He was patient and clear regarding the car and financing. No high pressure just willingness to w Very helpful and knowledgable. Appreciated his help. He was patient and clear regarding the car and financing. No high pressure just willingness to work with me. More
by Kia fan
July 01, 2018
What a waste of our time! We were there 3x’s found a car we liked, went back to purchase, we were given the run around because they lost the key made an appointment for 2 entir We were there 3x’s found a car we liked, went back to purchase, we were given the run around because they lost the key made an appointment for 2 entire days later! Never got a call saying the keys were never found nor replaced, apparently the consumers time is of very little importantance to these people! At this point I wouldn’t re visit cherry hill Kia if they were giving away cars!!! Ridiculously unorganized! Time is precious so don’t waste it!!! Shop Matt Blatt!! They are definitely the best when it comes to organization, sales & financing!! More
by Fffkkk
Employees Worked With
June 30, 2018
Misleading/ Lie to get you to come in I found a 2013 Kia Rio for sale with no pictures as it was newly listed. I called and emailed internet sales. I asked specifically if it had power w I found a 2013 Kia Rio for sale with no pictures as it was newly listed. I called and emailed internet sales. I asked specifically if it had power windows and overall condition of the car since it had no pictures and we were an hour away. Von in sales said it DID have power and was in great condition. We arrive first thing in the morning today to find NO power and has huge dent damage on right right door and panel. Absolutely wasteful of my time!! I have never been so disappointed in a dealership. More
by Carguy1
Employees Worked With
Von Chreiman
June 27, 2018
Rita is great Rita was very helpful and did all she could to make sure she got us in the right car. At first we were not happy with the numbers she brought to us. H Rita was very helpful and did all she could to make sure she got us in the right car. At first we were not happy with the numbers she brought to us. However we were able to work out a deal. More
by AuthoArthur
Employees Worked With
June 07, 2018
Incompetent I've been a Kia owner for years, I drive an 05 Kia Rio, nothing fancy, but perfect for my needs. Its getting a bit old so I was thinking of getting a I've been a Kia owner for years, I drive an 05 Kia Rio, nothing fancy, but perfect for my needs. Its getting a bit old so I was thinking of getting a new car next year - but, thanks to YOU folks, I will NOT BE BUYING A KIA. Not from Kia of Cherry Hill, nor any other make or model sold at the Cherry Hill Triplex dealerships. And I'll do my best to spread the word on social media (I do this social media thing for a living...believe me, I know WHY you have "Reviews" turned off on your business profile. So read this well. And share it with your service manager, and whoever the poor soul is that handles your Social Media and Online Reputation efforts) My car broke down on May 14, took it to my mechanic, needs a new transmission he told me. No worries, its a small price to pay to have a dependable car for another year, right? "I just have to order the part from the dealership.", my mechanic says. He orders the part from Kia of Cherry Hill on May 15th. He is told the part will be delivered on May 31st. Then a week later, Kia of Cherry Hill says, "The part will be delivered on June 5th". "Ok....thats a long time for me to be driving a loaner, but, whatever." I think. But, the part doesn't even arrive on June 5th. On June 6th, my mechanic tells me the dealership doesn't know WHEN the part will arrive. I think hes leading me on, so I tell him to give ME their number, I'll call myself. I call 856-382-2318, and speak to a lady who tells me that MAYBE my part will be in by the end of the month. MAYBE. MAYBE? She lays the blame at the feet of Kia Corporate...good job passing the buck there. Its not YOUR fault, it must the fault of the faceless corporation that isn't even based in the USA. Nice try. This was YOUR word, Kia of Cherry Hill. You blew it. Don't pass the buck. You "have no idea where the part is"? Its a transmission, not your keys or your wallet. How do you misplace something that big? You mean to tell me in 2018, when I can order something from one company, pay for it through another company, have the order fulfilled by a third company, and my package delivered by a fourth company....and track it via the internet ON MY PHONE!, that Kia cant track something as big as a transmission that its sending to itself? If this is true, you're incompetent. If its a lie to cover your rear end, you're idiotic. But - I bet you'll have no problem finding the $900 parts invoice you'll send my mechanic, will you? You'll know exactly where that is. Well, I'm going to use everything I have, no matter how miniscule it may be, to make sure everyone knows what a GREAT job you're NOT doing Kia of Cherry Hill. Yelp, Google, the BBB and more are next. More
by Chuck
Employees Worked With
Parts and servicing
May 06, 2018
T.V. Ad borders false advertising. I was looking to lease a Kia Sorento and saw their commercial advertising 119.00mo. w/3119.00 down. I called to verify the vehicle has 3rd row seating I was looking to lease a Kia Sorento and saw their commercial advertising 119.00mo. w/3119.00 down. I called to verify the vehicle has 3rd row seating included and was told it did. I drove 50min. Out of my way for this "deal". After an hour of time, I was told that in order to get the 119mo., I would need to put down a total of more than 11,000.00! If I had 11k to put down, I wouldn't need to lease let alone a Kia. Watch out for unscrupulous ad's with hidden fres,taxes, and other charges. I ended up going to RK Kia of Vineland where I'm from and they gave me a much better deal. More
by Alan65
Employees Worked With
April 23, 2018
Rita is Excellent Rita was amazing She was very accommodating, Jolly, Super nice, Friendly, and Professional. She explain everything and She helped me get Lower Auto In Rita was amazing She was very accommodating, Jolly, Super nice, Friendly, and Professional. She explain everything and She helped me get Lower Auto Ins quotes. Love her Keep up the Great Work. More
by Betsaida Vega
Employees Worked With
April 15, 2018
Great service Rita was so helpful with the purchase of our new car. She showed us several cars and took us on many test drives. She even retuned my rental and upd Rita was so helpful with the purchase of our new car. She showed us several cars and took us on many test drives. She even retuned my rental and updated my car insurance while we waited for the paperwork! If you looking for a new car, Go See Rita! More
by Dentaljennifer8203
Employees Worked With
April 12, 2018
Rita is fantastic! I really enjoyed my experience with Rita. She was very personable and professional. She was very knowledgeable about each car I tested drive and made I really enjoyed my experience with Rita. She was very personable and professional. She was very knowledgeable about each car I tested drive and made sure I received a deal that was within my budget. Thank you Rita! More
by Gwen817
March 29, 2018
Ask for Rita Rita was top notch in sales and service. Seek her out if buying.. She listens and does try to sell what you want. A positive approach to good" sa Rita was top notch in sales and service. Seek her out if buying.. She listens and does try to sell what you want. A positive approach to good" saleswomanship." More
by gene
Employees Worked With
