Kia of Cape Coral

Rip Off In June 2018 took my car in because my gear was stuck on drive and some warning icons would come on. First they claimed they didn’t know what the icon In June 2018 took my car in because my gear was stuck on drive and some warning icons would come on. First they claimed they didn’t know what the icons meant. They performed diagnostic test and said I needed a new transmission. Paid $3700 for a rebuilt transmission. Since they “allegedly” replaced my transmission I have had to take it back THREE TIMES!! Because of the EXACT same thing—GEARS GETTING STUCK ON DRIVE!! Because the gear gets stuck on Drive I CANT STOP THE CAR!! They are incompetent. They are rude. They refuse to give you a loaner car unless you make a fuss!! Just took it back yesterday and today filed a complaint with the State! More

Useless and unprofessional I scheduled an appointment since my car had some lights on. I was told after getting there that they couldn't service it that day since the mechanic a I scheduled an appointment since my car had some lights on. I was told after getting there that they couldn't service it that day since the mechanic already had 6 others to do, then after looking me up in the system, my appointment vanished. Never again will I deal with this ignorance like this. I don't care where I have to go it'll never be here. More

No words!! This rating really should be 0 stars!! In July of 2016 I purchased a 2017 Kia Sportage. My salesman Teddy Palanco helped me with all the paperwork fo This rating really should be 0 stars!! In July of 2016 I purchased a 2017 Kia Sportage. My salesman Teddy Palanco helped me with all the paperwork for this purchase to be the right fit for me. I was extremely happy with Teddy's professionalism. I was transferring my plates from my 12 year old vehicle that I had sold outright. I only had minimal insurance on it. I told Teddy the insurance was going to be transferred to the new Kia with of course collision and comprehensive. He stated yes you have to have this coverage and proceeded to fill out the paperwork and faxed it over to Progressive. Teddy said it was all set and sent me to Finance to sign to pick up the vehicle and I did. On April 27, 2018 a deer ran out in front of my vehicle and it damaged the whole front end. I called my insurance Progressive to file a claim and they told me I had NO COMPREHENSIVE or COLLISION on my brand new 2017 Sportage I was shocked when I heard this information because I knew with Kia being my lien holder and I was financing through them, you CANNOT drive your vehicle off the lot with Out this comp or collision insurance, this is Kia's policy. This started a blame game between Kia and Progressive that has carried on for 2 months now. I have called Kia dealships all over to validate this policy was correct and that Kia had indeed dropped the ball and did not follow protocol when the binder was returned from the insurance company to Kia finance stating the insurance wasn't updated, however again, it was overlooked and I drove my vehicle home. In a last attempt, I have called the General Manager of Kia, FL everyday last week, twice a day, leaving messages for him and his asst, the HR Manager and how important it was to call back. Unfortunately its just not that important for Kia to fess up their mistake and because of this, my vehicle has been rotting in my driveway and I'm making payments on a car that I can't drive. This matter has now gone to the Attorney General and the BBB. So disgusting and sad that Kia won't take responsibility for their mistake. Shame on you Kia!! More

I wanted to order a part for my 2012 KIA- worse experience I Dear Billy- I am in need of Rear hatch actuator for a 2012 Kia Sedona- I called your parts- first I needed the VIN or he wouldnt talk to me I calle Dear Billy- I am in need of Rear hatch actuator for a 2012 Kia Sedona- I called your parts- first I needed the VIN or he wouldnt talk to me I called back with eh VIN-whom ever I spoke to, should have his hearing checked-- If what happened to me is typical treatment, good luck with all your sales More

misrepresentation bought a used Kia sportage. Was told by the salesman it was a$31,000+ car new.found the original sticker $26,800 in the glove compartment. Was deceive bought a used Kia sportage. Was told by the salesman it was a$31,000+ car new.found the original sticker $26,800 in the glove compartment. Was deceived and grossly overcharged for the car. More

ripped off I was not happy that the amount i got for my trade in. They made it seem like I was getting a bargain. I traided in a vechile that had less than 40t I was not happy that the amount i got for my trade in. They made it seem like I was getting a bargain. I traided in a vechile that had less than 40thousand miles and was paid for in full. More

Service after the sale nite mare We have had 3 cars from there and the purchase goes well but Billy has no focus on the service end of the dealership. Out of sight prices and poor cus We have had 3 cars from there and the purchase goes well but Billy has no focus on the service end of the dealership. Out of sight prices and poor customer service. The employees are very rude. We will not shop there again. More

Car jacked by billy To cut a very long story short I traded in a vehicle put $2,000 down and they repoed the Kia before the first payment was even do never returning my m To cut a very long story short I traded in a vehicle put $2,000 down and they repoed the Kia before the first payment was even do never returning my money or my trade-in which was not paid off and now showing late payment on my credit it has been a horrible nightmare buyer beware More

No problems at all After reading all these reviews I had to post one. I am on my second Sorento and have had it for over 2 years now. My first experience was just fine. After reading all these reviews I had to post one. I am on my second Sorento and have had it for over 2 years now. My first experience was just fine. No problems. My second was just as good. Yes it took a little long but in my experience with dealerships they all take their time. My second car was actually a little cheaper in monthly payments, they paid the last 2 payments of my first Sorento, I only had to pay the first month of the new one, and I received a check for $1000.00. It came in the mail and did not take long as one other review stated. Our salesperson was nice. I did have to bring it in for some service but they gave me a loner car, a new Sorento, to use because they had to keep mine overnight. So no problems here. More

I was able to get a HUGE Deal and I am going on the cruise Great salesman, he was truly a pleasure to work with and help us buy a New Kia when our credit was in not so good of shape. Plus we are going on the Great salesman, he was truly a pleasure to work with and help us buy a New Kia when our credit was in not so good of shape. Plus we are going on the cruise with Billy. Thank you Xavier for calling the bank to get us financed. More