Kia of Cape Coral

Awful 11-29-16.The absolute worst experience I've had with a car dealership yet. Nobody knew what the left hand was doing from the right. They countered 11-29-16.The absolute worst experience I've had with a car dealership yet. Nobody knew what the left hand was doing from the right. They countered with ridiculous payment offers. Had me sitting in the office for almost 3 1/2 hours and didnt explain anything to me, didnt even mention the price of the car until 2 hours of sitting there, and didnt get anything accomplished within the 4 hours I was there! They ran my credit AGAIN after I explained multiple times that i was already pre approved (with draft in hand) and did not want my credit ran again. They continued to do whatever they wanted without me being notified. Long story short, a nightmare to deal with them and they are very slimy. Should have known better when we walked out last year. More

Great experience! Recommended to mark lima by a friend, he was awesome and will definitely buy from him again!! Can't wait to come back again!! WOW!! Recommended to mark lima by a friend, he was awesome and will definitely buy from him again!! Can't wait to come back again!! WOW!! More

Deceptive My daughter filled out a credit application for this dealership and was told they would be able to finance a new vehicle for her with me as a co-appli My daughter filled out a credit application for this dealership and was told they would be able to finance a new vehicle for her with me as a co-applicant. I called when my daughter had a buyer for her old vehicle, and asked the salesperson if she was positive Fucillo Kia could finance a vehicle for my daughter at $325.00 per month, the salesperson said no problem tell her to "sell it." My daughter sold the vehicle, and after picking out a new one was told the financing would not go through. That left her, a single mother of 4 without transportation!! The salesperson admitted in front of the Sales Manager that she did indeed say to sell the vehicle, because the sales people are told, "do whatever you have to do to get them in the door!" After many phone calls and tears the sales manager came back with a ridiculous offer, only because the salesperson admitted what she had said to my daughter and I. In my opinion this dealerships employees are deceptive and unethical. More

Unethical dealership Unethical salesman who leased us a car and put wrong mileage and wrong sticker price on our paperwork, to their benefit. Unprofessional staff and lou Unethical salesman who leased us a car and put wrong mileage and wrong sticker price on our paperwork, to their benefit. Unprofessional staff and loud music looks like a dance club instead of a dealership. Don't waste your time. More

Crooks They will never tell you what the vehicle costs. They work on what you can pay. Next be aware of the gives he gives you a house, a car, a TV set etc. They will never tell you what the vehicle costs. They work on what you can pay. Next be aware of the gives he gives you a house, a car, a TV set etc. etc. but they don't tell you get a 1099 from them. What a great GIFT you are receiving. His sales crew questionable. Bottom line go to the place and observe you will see. Be careful they will reap you off with a blink of and EYE More

Not worth the bother. We wanted a new car and had a price in mind for our trade and the total for the new car. There were factory rebates for anyone that purchases a car fo We wanted a new car and had a price in mind for our trade and the total for the new car. There were factory rebates for anyone that purchases a car for cash or finances. We were told there were none. The only rebate was from Billy a few weeks after we purchase. They keep wanting to hold on to our car keys we came in until we demanded them. They offered an insulting price for our trade that was in no way fair. The sales manager that came back with the salesman did not seem to know his stuff. Fast talking like a carnival barker. Stay away and do your homework before going to any dealer. More

Pleasant only if you buy In 2011 I purchased a Kia Optima. Of course, that was before he was super "HUGE" and all. On Monday, September 14th I stopped by and wanted to LOOK at In 2011 I purchased a Kia Optima. Of course, that was before he was super "HUGE" and all. On Monday, September 14th I stopped by and wanted to LOOK at their sorento. I repeat, LOOK. I had just left Hyundai (wonderful experience I might ad) and was in love with the Santa Fe sport but wanted to compare prices and vehicles. Oh and I don't ever write reviews.. But this experience was to rememberable not to. Right when my boyfriend and I arrived, we were met by a salesman named Eric. He was very pleasant at first. Eric lead us to a table so we could talk numbers. I told him (numerous times) that I wanted an SUV but did not want anything over $300 a month. I didn't care if it was new or used. Of course, if it was something I really really wanted I would of been open to a higher payment. After running my license and taking my keys to "appraise" my car, we went to look at the sorentos on the lot. Once I saw them, I did not like them. It was nothing against Eric, I just didn't like them like I thought I would... I liked the completely decked out one that was hundreds of dollars out of my price range. But being nice I let Eric continue with his sales pitch. Minutes later I told him that I wasn't interested in the nicest way possible. He then said that I should at least test drive it.. So being nice, I did. When I finished, I still didn't like it. When I explained to Eric that I wasn't interested in purchasing that day because I wanted to go home and sleep on it (I wasn't coming back but again, being nice). Well Mr. Eric was just not having it. When we returned to the office his whole demeaner changed. He went from understanding and helpful to straight up rude. At this point I was beyond ready to leave. I asked Eric for his card and told him I would contact him if I changed my mind and he said hold on one minute and walked away. He came back stating that he just talked to his manager and he could get me in the upgraded sorento with all the bells in whistles that was out of my price range for a "great deal" because at that point they "have only sold 9 vehicles today and we normally do 25 on a slow day" But again, it was hundreds more than the $300 budget I gave him. Again, no thanks Eric. He went back and BROUGHT HIS MANAGER TO ME AND SAT ME DOWN. The manager asked what he could do and I pretty much said there is nothing you can do I am just not going to spend money on a vehicle that I do not want. The payment for the super nice sorento was going to be around $580. Knowing my budget was $300, the manager asked "well, how close can you get to $580?" I wanted to reach across the table and shake him. Do you people not get it? Unless they want to pay my mortgage and all my other bills, I'm not wasting that much on a vehicle. I kid you not, unless you plan on showing up and going home with a vehicle all in one day, don't even go to Fuccillo. They are a bunch of scam artists. They don't care about helping you. They just want to push you into something you can't afford just to make a sale. And during all of this, they had my keys so I couldn't leave (which is the only reason I went through all this because I would of left way before the 2nd desperate attempt at ripping me off) It was a super great experience don't you think? Oh and the "free vacation" promo they have going on right now is a lie. In the fine print it still says $181 per person will be needed to go on the vacation. So if you want a vacation buy one somewhere else then at a car dealership. Needless to say, I left and won't ever be back. I purchased a Hyundai Santa Fe sport days later & it's x10 better. I wouldn't even recommend the HUGE scammer company to my worst enemy. More

Deceptive Advertising Upon arrival at the dealership we met a pleasant young salesman. We inquired about a certified preowned 2012 Kia Optima for my Son. He retrieved the Upon arrival at the dealership we met a pleasant young salesman. We inquired about a certified preowned 2012 Kia Optima for my Son. He retrieved the keys and we took a test drive. We were pleased with the car and proceeded into the dealership to negotiate a price. I explained to the salesman that on the Fuccillo Kia website there are no prices on the cars and the site directs you to call the dealership, but when you call the dealership, they instruct you to come in for the price, so we did. We were then introduced to the sales manager Carlos who proceeded to ask a multitude of questions. I answered his questions and then asked him one question, how much for the vehicle? No answer was given. I was told that before they could give a price they would need my drivers license. I asked why would they need my drivers license to give me a price on a car? Again no answer! In the last 3 months I bought a BMW 328i and I never needed to produce my drivers license to see a price for the vehicle. At that point I explained to them that I would leave the dealership if they couldn't give me a price in the next 5 minutes. We left after the 5 minutes had passed. My conclusion is, Fuccillo Kia practices deceptive advertising and high pressure tactics to sell there vehicles. I am surprised that the manufacturer of such a quality vehicle as Kia would allow such a unscrupulous dealership to sell their product. I will purchase my son's Kia at another dealership. More

Master of Lies!!!! Words can't express how unhappy I am. The service after the sale is worse than a port-a-potty in July! The run around give me by all aspects of th Words can't express how unhappy I am. The service after the sale is worse than a port-a-potty in July! The run around give me by all aspects of the staff left a sour taste in my mouth. I purchased a car during the March madness promo. HUGE mistake Caroline!!!! HUGE!!!! I am not alone in falling pray to the scam of $1000.00 and a cruise. A month later still waiting for the check and after repeated calls and follow up enquiries still no closer to finding out when the check will be cut. Mr. Fuccilla you sir are a master manipulator you are very pleasant in person and face to face yet once your out of sight your staff has ruined you reputation. I am deeply sorry that I recommend not only one but two others to purchase a car from y'all. Disappointed in Cape!!! More

The Best start to finish People look for miracles. Walked in and drove out in a few hours with the car and deal I wanted. Cant ask for anymore. Chris is exceptional in th People look for miracles. Walked in and drove out in a few hours with the car and deal I wanted. Cant ask for anymore. Chris is exceptional in the finance department. More