Kia of Cape Coral

ripped off I was not happy that the amount i got for my trade in. They made it seem like I was getting a bargain. I traided in a vechile that had less than 40t I was not happy that the amount i got for my trade in. They made it seem like I was getting a bargain. I traided in a vechile that had less than 40thousand miles and was paid for in full. More

Service after the sale nite mare We have had 3 cars from there and the purchase goes well but Billy has no focus on the service end of the dealership. Out of sight prices and poor cus We have had 3 cars from there and the purchase goes well but Billy has no focus on the service end of the dealership. Out of sight prices and poor customer service. The employees are very rude. We will not shop there again. More

Car jacked by billy To cut a very long story short I traded in a vehicle put $2,000 down and they repoed the Kia before the first payment was even do never returning my m To cut a very long story short I traded in a vehicle put $2,000 down and they repoed the Kia before the first payment was even do never returning my money or my trade-in which was not paid off and now showing late payment on my credit it has been a horrible nightmare buyer beware More

No problems at all After reading all these reviews I had to post one. I am on my second Sorento and have had it for over 2 years now. My first experience was just fine. After reading all these reviews I had to post one. I am on my second Sorento and have had it for over 2 years now. My first experience was just fine. No problems. My second was just as good. Yes it took a little long but in my experience with dealerships they all take their time. My second car was actually a little cheaper in monthly payments, they paid the last 2 payments of my first Sorento, I only had to pay the first month of the new one, and I received a check for $1000.00. It came in the mail and did not take long as one other review stated. Our salesperson was nice. I did have to bring it in for some service but they gave me a loner car, a new Sorento, to use because they had to keep mine overnight. So no problems here. More

I was able to get a HUGE Deal and I am going on the cruise Great salesman, he was truly a pleasure to work with and help us buy a New Kia when our credit was in not so good of shape. Plus we are going on the Great salesman, he was truly a pleasure to work with and help us buy a New Kia when our credit was in not so good of shape. Plus we are going on the cruise with Billy. Thank you Xavier for calling the bank to get us financed. More

MESSED UP PAPERWORK BEEN FIGHTING WITH THEM FOR OVER 2 YRS ALREADY STILL NOTHING.THE CAR WAS SUPPOSE TO BE UNDER MY WIFE'S NAME AND ME THE CO-SIGNER. BEEN CALLING THE KI BEEN FIGHTING WITH THEM FOR OVER 2 YRS ALREADY STILL NOTHING.THE CAR WAS SUPPOSE TO BE UNDER MY WIFE'S NAME AND ME THE CO-SIGNER. BEEN CALLING THE KIA BANK SINCE WE BOUGHT IT TOLD ME THEY WOULD FIX IT STILL NOTHING .THEY KEEP TELLING ME IT TAKES AWHILE TO GET CHANGED.CALLED YESTERDAY TOLD WHATS TAKING TO LONG THEY SAID THEY CANT DO NOTHING NOW CAUSE ITS BEEN OVER 2 YRS AGO,TOLD THEM THE SINCE THE FIRST PAYMENT WAS DONE TO FIX IT STILL NOTHING. THEY BEEN F.... WITH ME ALL THIS TIME I WILL NEVER BUY FROM THEM AGAIN!!!!! More

HUGELY RUDE Salesman was great till we said we wanted to think about it, then got major attitude!!!! Sat for 5 hours waiting for paperwork. And his attitude didnt Salesman was great till we said we wanted to think about it, then got major attitude!!!! Sat for 5 hours waiting for paperwork. And his attitude didnt get any better even after we baught. More

Horrible Customer Service!! I purchased a 2016 Kia Soul + on Dec. 30th 2016. First off I sat there from 12 noon until 6pm trying to buy a car. Due to my credit rating they had t I purchased a 2016 Kia Soul + on Dec. 30th 2016. First off I sat there from 12 noon until 6pm trying to buy a car. Due to my credit rating they had to send to other lenders. I got a call the next day to say to come get my new car. I got there at 4pm and didn't leave until 9pm signing papers. I then had at least 15 letters show up over the next 3 weeks declining my car purchase. I called the salesman and he said they was having issues getting the car financed, I told him then why did you let me leave with the car? So now it is a month and a half later and i get a call from fuccillio kia saying i needed to bring a payment into the car dealer. So to make a long story short I have been screwed because my credit score is now a zero because they ran my credit so many times and then i called today to find out about my car tag and was told they didn't finance enough money into the deal so i had to pay $ 240.00 more if I wanted to get my car tag. Stay away from this dealer they will screw you over and then if you try to get any issue resolved they will never call you back. I had to call consumer affairs at Kia ti get his Tag issue resolved. Horrible customer service and will screw you given any chance!!! More

Bad service I love my Kia Soul, but was just shafted by my dealer, Fucillo Kia of Cape Coral FL. I leased two cars there two years ago. Every 4 months I have brou I love my Kia Soul, but was just shafted by my dealer, Fucillo Kia of Cape Coral FL. I leased two cars there two years ago. Every 4 months I have brought my cars in for service. This is an hour drive one way as I live in Naples. Each time I brought my own synthetic 10W30 oil, which Kia reccomends for hot climate conditions.Up until Today, they have used my oil no problem. Today they refused to service my vehicles unless I used their Non-synthetic 5W20. Now any good mechanic knows that the higher the viscosity number the thicker the oil. In hot climate like Southwest Florida, thin oil breaks down easily. Viscosity has nothing to do with engine wear, that rating is the oil's API rating. Kia reccomends an SJ Service rating. The oil I wanted to use is rated SZ which far exceeds manufacturer specifications. Fucillo's service department obviously knows little about mechanics. Do not go there. I leased two cars from them and this is how they treat their good customer! More

Poor representation of the brand My wife and I visited Kia of Cape Coral this afternoon looking to purchase a second car for our family but ended up leaving very dissapointed. We were My wife and I visited Kia of Cape Coral this afternoon looking to purchase a second car for our family but ended up leaving very dissapointed. We were greeted by an individual ( Nathan ) who was less than enthusiastic to have customers pull into his lot and quite frankly could care less about if we kept driving by. After a brief and lethargic walk through the new and used inventory my wife found something she liked. We test drove the suv and asked what the price was as none were indicated on the vehicles, his response " I can ball park it at about 23k." How professional... I asked if it was a no haggle dealership or if the price was negotiable, he advised it was negotiable. After the test drive, against my better judgement, due to my wife's interest in the vehicle we elected to go inside and discuss financing and the actual price as apposed to the "ball park." Once inside we met a pleasent sales women by the name of BJ who was about the only good thing they have going for them. We finally recieved the selling price 24,800 and it was 4,800 over median fair market value against Kelly Blue Book. I submitted my offer which was right in the middle of KBB fair market value and BJ returned to say the Sales Manager didnt budge a dollar. She said " thats weird that he didnt even try." We put another offer in and recieved even less respect as a consumer from what was a very arogant, and quite ignorant, sales manager Xavier as he elected to pencil down a note for us reading "No, and Funny as his responses." As we began to leave, BJ being a good sales rep, did what she could to try and get us back to the table but to be honest we were done with the place after the third consecutive dissapointment since we pulled into the lot, their general sales manager Xavier's arrogance... Avoid this place at all cost guys, anywhere else is better. At least until they cancel amateur hour and 86 the pompous and poor leadership team. Until that happens the only thing "HUGE" about Cape Coral Kia is the "HUGE" dissapointment you will encounter. More