Kia of Cape Coral

The reason why the dealership has three different owners because the service department sucks I took my there they put the wrong tire they wanted me to new tires 😢 they claimed that the ro owners because the service department sucks I took my there they put the wrong tire they wanted me to new tires 😢 they claimed that the rotate my tire charges $29:99 called my service personnel never returned my call recently a rock bust my condenser they claimed they fixed it now my ac not working call on 5/12/23 we only have appointments for tue while due there negligence this is ridiculous with the heat 😢 I wouldn't recommend this place More

Was looking forward to buying my first car, unfortunately it was made extremely unpleasant by my salesperson Alec who let me go through the entire process before telling me my co-signer would be put first on it was made extremely unpleasant by my salesperson Alec who let me go through the entire process before telling me my co-signer would be put first on the loan, after explaining to them that that was not an option, they continued to put her first on the loan. After buying the car, not only have I had multiple issues with my car, I did not receive the “Welcome Kit”, after three months I still have not received it. It was my understanding that I was supposed to receive that the same day. After being talked to like my car sale did not matter, being talked into a loan which did not match the details I asked for, and not receiving my welcome box from a 3,000$ “Kia care package”, I can definitively say I will never return to this Kia dealership. More

I drove passed this dealership on Thursday 3/2 about 1:00. There were several professional looking salesmen standing as if they were eager to make a sale and then there was a girl with long, dark hair s 1:00. There were several professional looking salesmen standing as if they were eager to make a sale and then there was a girl with long, dark hair sitting down on her phone as if she couldn't care less. Having worked in the car business years ago, it's a poor look for the dealership and customers looking to buy may turn away. Not a good look. More

Good morning, so I am seriously disappoint is with. How your sales teams handle certain situations. We contacted Kia of Cape Coral because of your advertisement and promotions. Also, the advertisement How your sales teams handle certain situations. We contacted Kia of Cape Coral because of your advertisement and promotions. Also, the advertisement of if you have bad credit but bring home atleast $350 a week you can get upto $25,000 in finance. Well I have bad credit, I make $55000 a year and have an Altima that with the appraisal of $7k to $8 it would leave me $5 upside-down and with the finance of upto $25000, you offer should cover that $5k and still leave me upto $20k to work with towards another vehicle. However, your sales rep did not offer anything that is advertised and asked for a ridiculous down payment that after Ian, no one can afford who is trying to still recover from the damages! So am I to assume that the advertisement you have is not true? It's false advertisement? That's not a good look on your company. More

What a horrible Experience for service department. Been customer sense 2017 when we leased our first kia & few years latter bought kia when was Fuccillo. Things have changed a lot sense for sure, w Been customer sense 2017 when we leased our first kia & few years latter bought kia when was Fuccillo. Things have changed a lot sense for sure, was forced buy a kia k5 on other coast after the hurricane as our car got flood was totaled. bought extra warranty for tire & of coarse had blow out month after buying the kia. called KIa of cape coral to checked on tire & told them i had tire warranty. said no problem have 6 tires in stock would take care of it. made appointment next day & arrived 15 min early was waited buy Mark service consultant. after 45 min wait, was told that they sold all tires had nothing in stock. so asked when would be back in stock was told that couldn't order me one until my tire warranty company approve it. left paper work with Mark who said would call get it approved. Well called him 6-7 times over next week check got run around every time. What a joke for staff quieting, short handed finley last 3 times i called he never returned my calls. Went to Galeana Kia got me in & everything was fixed in lease than hour from start too finish. So thats were will be buying & servicing my kia from know on. WM SEAMON More

Not very informative on the telephone,they want you to come in first ,probably to hustle you in to more expensive vehicle Thank you come in first ,probably to hustle you in to more expensive vehicle Thank you More

Needed a new Sorrento, dealt with Mark Lima and the process could not have been any easier.. Found one used a couple years old and got the deal done real fast. Never had an experience like that. The wh process could not have been any easier.. Found one used a couple years old and got the deal done real fast. Never had an experience like that. The whole staff was friendly.. Thank you Mark More

tried to buy a used ford ranger. Great advertised price and poor trade in deal but the charges for dealer -provided benefits, pre-delivery fees, & "Advantage package were excessive d Great advertised price and poor trade in deal but the charges for dealer -provided benefits, pre-delivery fees, & "Advantage package were excessive driving the price up by over $5000 before tax/title/registration fees. More

They don't care about no customer service the car service center is really poor quality they cannot return calls and apparently they have too many lube tech and not enough real mechanics center is really poor quality they cannot return calls and apparently they have too many lube tech and not enough real mechanics More

Hello Kia of Cape Coral! I drove in today December 26, 2022 about 10:00 am. I parked a bit away and I saw a Saleswoman come out walking toward me in the cold air to greet me! I drove in today December 26, 2022 about 10:00 am. I parked a bit away and I saw a Saleswoman come out walking toward me in the cold air to greet me! 50°❄🌬😂 Wow! That was really nice! My hands were cold and Christine Vesce offered me a Hot Coffee...Thank You So Much Christine! 🍵 After I warmed up Christine walked me around the parking lot to view the Kia Sorento, Sportage and Telluride. I like that Kia put thought behind the details of their cars. I noticed the back had plenty of grocery, camping and storage room and the Engine area had room to work on it as I do my own repairs! I always bought 4 door Sedans and now I'm looking into SUV'S as I don't own one and I need more room. I'm still shopping around because I like to compare details! However , I'll be back! 😂 Ask for Christine Vesce, Sales Specialist... Beautiful Friendly Smile and Knowledgeable! 👩🏻 Thanks again! Doug Smolinski... More