Kia of Bowie - Se Hablo Espano

Helpful Needed several things done on my Sorento but could not afford everything. My service associate helped me make an educated decision on what I could d Needed several things done on my Sorento but could not afford everything. My service associate helped me make an educated decision on what I could delay for a few weeks and found a discount for my services. More

Excellent customer service This was my second time coming here and the staff was great. They informed me of everything I needed to know about my car and the services. The price This was my second time coming here and the staff was great. They informed me of everything I needed to know about my car and the services. The price for an oil change was very reasonable compared to other places I had gone to. This will definitely be a place that I will continue to give my business to. Mainly because of the customer service. More

Estatic owner of a 2015 Kia Optima EX I want to thank Earl Ward (Kia Sales) for a multiple of reasons. Mr. Ward has continually stayed in contact with me over the past 6 or 7 months and pr I want to thank Earl Ward (Kia Sales) for a multiple of reasons. Mr. Ward has continually stayed in contact with me over the past 6 or 7 months and providing me information on new and pre-owned Kia vehicles. I visited Kia of Bowie on Saturday, Nov. 22nd and sat down with Mr. Ward for the first time. I want to thank Mr. Ward for his professionalism as a salesperson of Kia. Mr. Ward talked to me about the Kia vehicles and the different models of the vehicles. Mr. Ward was very interested in what I had to say as a consumer and did not try to sale me a vehicle that he knew I did not want. I test drove the 2015 Kia Optima EX and was instantly spoiled by all the features that was offered in that vehicle. Needless to say, Mr. Ward made my experience with Kia of Bowie very pleasurable. I chose not to get the vehicle the day I test drove it as I wanted to go back home and do more research on my own and review my budget. I returned the next day and met with the Finance Dept. (Arianna). My experience with Arianna was awesome as she was very patient with me and did most of the talking with my credit union to seal the deal on my newly purchased vehicle. Thanks Arianna. So, Kia of Bowie has my business in the future. I enjoyed my experience and I will refer my coworkers and friends to Kia of Bowie (Earl Ward, Sales) for the purchase of a new or pre-owned vehicle. Again, Thanks....I am loving my KIA. More

Satisfied Customer Service was Excellent. I would recommend Kia of Bowie to anyone that is looking to buy a new car. Staff was Excellent. The wait was not long. Overall Service was Excellent. I would recommend Kia of Bowie to anyone that is looking to buy a new car. Staff was Excellent. The wait was not long. Overall good service. More

Best service ever recieved Kia of Bowie, will definitely get my business!! From start to finish I received the best customer service I have ever recieved as a car buyer...and I Kia of Bowie, will definitely get my business!! From start to finish I received the best customer service I have ever recieved as a car buyer...and Ive been through a few. The GM Rick Peregoy and salesman Brandon...top nutch professionalism. Keep Up The Good Work!!! Amy Hodge More

Great Sales Experience 7/5/2014 I would highly recommend Kia of Bowie and the two employees I worked with in purchasing my new Kia. They went above and beyond to ensure that I was co I would highly recommend Kia of Bowie and the two employees I worked with in purchasing my new Kia. They went above and beyond to ensure that I was comfortable with my choice of vehicle and price I was willing to pay. There was no pressure and I really felt that their primary concern was to make sure that left the dealership with a positive customer experience, which they succeeded in doing. Keep up the good work. More

Terrible Customer Service I bought a new Kia Sorento on Sunday March 9th. At the time of purchase I also bought the interior and exterior protection the car that was offered t I bought a new Kia Sorento on Sunday March 9th. At the time of purchase I also bought the interior and exterior protection the car that was offered to me by Carol. On Saturday March 29th I dropped the car off at Toyota of Bowie so they could do my interior and exterior. After picking up the car and strapping my car seats back in I noticed a black plastic cover that was just sitting on my back seat. Looking at it further I realized it was the cover that sits over top of the bolts that hold my 2nd row seat to the floor. The dealership had broke this and just threw it in the back seat. Did not say anything to my husband when he picked it. I called Carol immediately and left her a message on her cell phone to let her know what had happened and how displeased I was that it happened and no one even bothered to apologize or say they broke it. She never returned my call and when I tried a 2nd time to reach her I got her voicemail again. I then contacted my salesman Catrell the same day and told him what had happened. I took a picture of the piece and gave him the part number. He told me he would get it taken care of for me. After sending the shipment a 2nd time (it got lost in the mail the first time) I realized I had received the wrong part, I then told Catrell that this wasn't his problem to fix and I thanked him for trying to help. I then called the dealership and asked to speak to Carol's supervisor who I found out was Ryan. I explained to him the situation, that it had been 2 weeks and Carol never called me back. I told him I did NOT want to deal with Carol and I wanted someone that could handle it correctly. He told me he understood and he would get back with me. 2 days later Carol called me and left a message apologizing she hadn't contacted me because she was trying to go through the right channels to find the correct part. Also mentioned the part was on backorder and I should receive in 4-5 days; said she would be in touch with me again. I did NOT receive a part nor did Carol call me AGAIN. 5 days after I was expecting to receive the part, I called the dealership again and told the situation to Rick. He sympathized with me and took the part number again. He told me he would take care of it. 2 days later I called the dealership AGAIN and asked Rick if he had any luck with the part. He asked me to hold and I got a girl I was unfamiliar with. She told me Rick had asked her to answered my phone call. She knew NOTHING about what was going on and I had to explain the situation AGAIN to her. At this point I was totally irate and asked her to speak with Ryan and Rick's supervisor since even speaking to managers I couldn't get this simple part ordered and sent to me. She took all of my information and got with Rick and called me back within a few minutes. She told me the part would be in on Friday which means after all the phone calls the part WAS NEVER ORDERED!!!! I informed her that I do not live close to Bowie, like I mentioned to everyone else and it should not be my responsibility to drive there to pick up a part they broke. I also told her apparently no one in that dealership cares about taking care of their customers once they receive their commission for a sale. So here I am almost a month after they broke the part and I STILL DO NOT have it fixed. The part is not vital to running my car, it's just plain principal. I bought a brand new 30K car that within 2 weeks the dealership broke a piece on it and NO ONE wants to fix it!!! I should have never received the car back in the condition I got it and the fact that I've spoken to 2 managers that don't care anymore about their customers then their employees do is absolutely terrible! For something that was such a small issue they've managed to turn it into a huge fight! I also called the VP today named Randy today and left a message for him to call me so I could express my concerns with him and I haven't received a phone call back. I DO NOT recommend these dealerships in Bowie to anyone looking for a car. Once they have your money you're no longer their concern!! More

Kia of Bowie, you have officially guaranteed that we will never use your dealership for service or to purchase a new vehicle. We dropped our Sorento off on Dec 23rd because it had been stalling intermittent never use your dealership for service or to purchase a new vehicle. We dropped our Sorento off on Dec 23rd because it had been stalling intermittently. We agreed to leave it overnight, to give you time to take a look and try to figure out what was going on. I also asked for the tire pressure to be checked, and was told this is standard procedure with every car that comes in. The next day, after telling us you hadn't been able to replicate the problem, we picked it up from the sales dept. They handed over the keys without ever even asking what name the car was under. I asked for my copies of our paperwork, and they managed to give me the originals, with the technician's checklist stapled to it. I happened to look at the paperwork more closely after getting home, and noticed that the technician's checklist was completely BLANK. Not only did he not check my tire pressure, he didn't even do the standard check to see if THAT might answer some of the questions about why the vehicle had been stalling. I called the service department about this, and Lamont was apologetic about this. He indicated the technician was an "older guy" and apparently that was my explanation about why he didn't bother to look at my car during the TWO days we left it with the service department. I returned to the dealership after the new year, as I agreed to give Lamont his copies of the paperwork from the week before. By this time, my tire pressure light had come on, and I was extremely frustrated with my experience up to that point. Lamont had a different technician look at the vehicle that evening, and a part was ordered. They stated this *could* be causing the issue, and we could give it a try. Lamont also recommended we replace the engine and cabin air filters, because they looked pretty bad. The funny thing is, we bring our vehicle to you for oil changes, and just did a routine maintenance in October. How had nobody seen this issue before?!? Lamont said the part should be there by Thursday, that the replacement should only take about 30 mins when we come back, and he said he would call. He called on Friday, and said the part was in. We told him we would leave it overnight and pick it up Saturday morning, since it was easier than waiting there for the part and air filter replacements. We dropped it off around 5:30pm on Friday, and ended up calling at 1pm on Saturday, because we still had not heard anything. Sadly, nobody in service answered the phone, despite several attempts. We tried calling again around 3:00, and spoke with Lamont. He said they had not even looked at our vehicle yet!!!! He said he would call us when it was ready, and we confirmed that service closes at 5:00PM on Saturdays. At 4:40, we tried calling and again could not get anyone to answer the phone. We decided to drive over and find out what was going on, because I needed the car to drive to work on Monday. When we arrived, the vehicle was backed into a spot and waiting for us... as though it had been ready all along. Lamont just never bothered to call us. Lamont saw me walking in, and told me my car was ready. I told him I was here to pick it up even though he did not bother to contact me. When prepping my paperwork to check me back out, he advised the air filter was not replaced because they had run out earlier in the day. Isn't that why I dropped my vehicle off YESTERDAY?!? I asked him if he expected me to come back a THIRD time, and he indicated we could just wait since we will need our 60k mile service in about 8k miles. I asked him why he thinks I would want to keep the car until then, if this is the kind of service department I have to use, and he had no response other than "I understand". I told him i needed to leave because we were now late for dinner plans. He agreed to mail me copies of my paperwork, since he decided not to charge me after that incident. I walked to my car, got in, and wouldn't ya know it STALLED before I could even get out of the parking spot. That was January 11th. I still have not received my paperwork in the mail. I called on the 13th to discuss this comedy of errors, and Lamont offered excuses and apologies, but showed no effort to keep my business. He stated he would be ordering air filters and that we could bring the vehicle back in. I told him to call me when he physically has one for my vehicle, and I will bring it over. Twelve days later, he has not bothered to call about that, either. I am sure you will also be shocked to hear that my tire pressure light is STILL coming on. At this point, I have no reason to believe your service department has done, or will ever do, anything I have paid them to do in the two years I have been bringing my vehicle in. Not only will I never purchase or service a vehicle at Kia of Bowie again, I will be sure to avoid Toyota of Bowie and any other dealership that is part of RRR Automotive Group. More