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Kia of Bowie - Se Hablo Espano

Bowie, MD

4.3
303 Reviews

16620 Governor Bridge Rd

Bowie, MD

20716

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Showing 303 reviews

August 16, 2021

The service department is terrible. No one is held accountable for anything. Additionally, they won't give you the name of the Service Mgr. They won't call you when plans/schedules change. If you ca More

by WRA1963
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Devin Gregory
Aug 26, 2021 -

Kia of Bowie - Se Hablo Espano responded

We are really sorry to read about your recent experience and would like to help. Please send your name and contact information to rose@rrrautos.com. We look forward to working with you. Rose Bayat, Director of Customer Retention

Sep 03, 2021 -

WRA1963 responded

I passed along my information, via separate email, to Rose. She had someone else call me. He called but, I'm not aware of anything that has been done. Apparently, the don't have Loaner vehicles (after Devin promised me that he would get one). The Retention guy said I would have to pay for a Rental, if I didn't have anything to drive, while they had my car trying to diagnose the problem. But, there is no guarantee that my Rental would be paid for by KIA. But at the end of the phone conversation, The Retention guy said he would get with Devin to get (check on) a Loaner and get back with me. Nothing yet, and it's been about a week.

Sep 16, 2021 -

WRA1963 responded

It's been about 2 weeks now and nothing has been done. No call back from the "retention" person (name is Ryan) and no repair attempt. Ridiculous.

March 13, 2021

I have been purchasing automobiles for over 40 years. I can honesty say that my recent purchase made at Kia of Bowie was without a doubt the best experience I have ever had when it came to purchasing a car More

by topcane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl Ward
January 04, 2021

I highly recommend going to see Earl Ward salesman of Kia in Bowie, MD. From the moment my family & I met him, he made us feel welcome. He’s extremely personable & knowledgeable. We never felt rushed. He too More

by Sharlene Binette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Hurline, Jennie Park, Earl Ward
November 16, 2020

Kia of Bowie is an amazing dealership full of salesman & people that really care! Earl Ward was a great man to work with, even after the car was bought. He made sure to check in & make sure everything was g More

by Gambrose1014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl Ward
November 03, 2020

Purchased a 2020 Kia Sorento at Bowie Kia this weekend. Was greeted by the most friendliest and pleasant Sales Rep., (Earl Ward),one will ever likely to meet. Edward was very knowledgeable with the kia ve More

by BB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl Ward
September 16, 2020

AWFUL PEOPLE. Brought me out with fake promises, threw sales person under bus and told me they would terminate her though she confirmed with manager. More

by sawilcoc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
wouldn't give me name
June 20, 2020

Mr Earl a n his partner was very kind very professional in helping with a car. Can't think Mr Earl enough for what he has done More

by djones6452
Recommend Dealer
Yes
Employees Worked With
Earl Ward
June 11, 2020

I just drove away in a 2020 Kia Sorento that I absolutely love, thanks to EXCELLENT service and care from Earl Ward at Kia of Bowie!!! Earl not only knows his stuff when it comes to these vehicles, he LISTE More

by Pagecynthia1
Recommend Dealer
Yes
Employees Worked With
Earl Ward
April 29, 2020

Another satisfied customer I had the pleasure of working with Mr. Earl Ward yesterday trading in a Kia vehicle that I purchased December 31 and receiving a new vehicle Sorrento More

by Another satisfied customer
Recommend Dealer
Yes
Employees Worked With
Earl Ward
January 12, 2020

After extensive research on a Mid-Size SUV I decided on a Kia Telluride SType AWD. Upon my arrival, I was met by salesperson Earl Ward. It was immediately apparent he was knowledgeable about the vehicle I de More

by Rick G.
Customer Service
Recommend Dealer
Yes
Employees Worked With
Earl Ward
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