Kia Store East
Louisville, KY
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Smooth Experience Efficient. Completed diagnostics and all work requested. Waiting area clean and welcoming. All attendants and service technicians were friendly and Efficient. Completed diagnostics and all work requested. Waiting area clean and welcoming. All attendants and service technicians were friendly and answered all of my questions. More
Friendly and respectful staff The staff took care of my 30,000 mile service - everything carried out as promised. I waited there while my service was being done, and they helped b The staff took care of my 30,000 mile service - everything carried out as promised. I waited there while my service was being done, and they helped by getting my service done in the time frame I was told. More
Jacobi was fantastic Went in to buy my daughter her first car (2019 Kia Soul) and Jacobi was great throughout the complete process. Will definitely come back to the Kia St Went in to buy my daughter her first car (2019 Kia Soul) and Jacobi was great throughout the complete process. Will definitely come back to the Kia Store! More
Great Service Overall very satisfied with my experience, setting up the appointment was easy (although it took longer than I would like to get the car in for servic Overall very satisfied with my experience, setting up the appointment was easy (although it took longer than I would like to get the car in for service - booking a week out). Upon arrival the staff was nice, pleasant and professional. They kept me updated throughout the time my car was being serviced and let me know when it was done. More
Great Customer Service I was very happy with the service and great friendly representatives. I was also pleased with a mo charge courtesy car when the job took a day longer. I was very happy with the service and great friendly representatives. I was also pleased with a mo charge courtesy car when the job took a day longer. More
Excellent The young girls were nice and friendly,but they had to put me in the system because that was my first time to have service! I do want to tell you on m The young girls were nice and friendly,but they had to put me in the system because that was my first time to have service! I do want to tell you on my screen in my car it says ; I need service in 152 days and there is a picture of a wrench! I am not for sure how to get that off of my screen.😊 More
You can take your car in without being "taken" Your service department is one of the best aroun. In my 60 years of driving, buying cars and having them serviced, my experience with Kia South servi Your service department is one of the best aroun. In my 60 years of driving, buying cars and having them serviced, my experience with Kia South service center is just flat out awesome. From the greeting, waiting and picking up fineshed vehicle, the experience is totally a five star time. The follow up on my vehicle, making sure everything is good and the people in the showroom. Making sure you are comfortable. Thank you Kia for making it a joy to own a new Kia, my third one. More
Prompt Arrived early for my appointment and they got me in/out quickly. The waiting area was clean , well stocked and comfortable. When leaving they showed Arrived early for my appointment and they got me in/out quickly. The waiting area was clean , well stocked and comfortable. When leaving they showed me things about the media panel that I did not know. More
10k mile oil change and service Everything was great, everyone was friendly, all was neat and clean. Nothing more to say, it was all great! Thanks for making it so easy Everything was great, everyone was friendly, all was neat and clean. Nothing more to say, it was all great! Thanks for making it so easy More
Fast Friendly Service Excellent Service! I brought my car in for the 10k service. The staff was very friendly and they got my car done sooner than expected! Excellent Service! I brought my car in for the 10k service. The staff was very friendly and they got my car done sooner than expected! More