Kia Store East

Install the front licence plate holder and specalized plate The hardest part of the experience was finding the Service Department. Don't you think that a sign pointing to the right as your enter the complex wo The hardest part of the experience was finding the Service Department. Don't you think that a sign pointing to the right as your enter the complex would be helpful? More

well satisfied I had an 8:15 a.m. appointment 5/16/17. Marvin (I think that was his name) greeted me as soon as I walked in the door. He was very helpful and took I had an 8:15 a.m. appointment 5/16/17. Marvin (I think that was his name) greeted me as soon as I walked in the door. He was very helpful and took all my information and did a check on my car within minutes. Paul Bibbins was my service advisor. I received a call that my car was ready. Upon arrival I was immediately greeted and waited upon by Anna and Marvin. I had a coupon for the tire rotation in my car and I asked if I needed to go get it. Anna spoke to Schad in a red shirt behind another desk. He told me no I didn't need to go get the coupon, took my bill from Anna and immediately took the $10.00 off and handed it back. Within minutes I had given my credit card and had the paid receipt in my hand. I could not have asked for better or friendlier service. I felt like their #1 concern was my satisfaction and they were successful! Many thanks for a job well done! More

well done Amanda kept me informed of progress as service was going to take longer than usual which I really appreciated. I "wait" better when I am kept informed Amanda kept me informed of progress as service was going to take longer than usual which I really appreciated. I "wait" better when I am kept informed. More

Fantastic service The folks at Kia Store East continue to impress me with their professionalism and their ability to exceed customer expectations. They provided a loane The folks at Kia Store East continue to impress me with their professionalism and their ability to exceed customer expectations. They provided a loaner for me when it was not entirely necessary. Their work is always quick, and I feel as if I have gotten a fair deal. No question, when I have an issue for this car, I am taking it back to the pros. More

routine maintance I have always used this dealership to service both of my KIA's over the years. Always explained everything that I needed to have done and it was with I have always used this dealership to service both of my KIA's over the years. Always explained everything that I needed to have done and it was with in reason, PRICE WISE. The service manager is an excellent employee with your store. More

Good, could get pricey Service was fast, waiting room is nice. I find it incredible that you can charge almost 60 dollars to change out a cabin air filter that I can buy onl Service was fast, waiting room is nice. I find it incredible that you can charge almost 60 dollars to change out a cabin air filter that I can buy online for 8 dollars and change in less than 3 minutes. More

Very courteous and knowledgeable and informative Very courteous and knowledgeable Never do anything without talking things over with me. Have had all my Kias serviced there and will continue to do Very courteous and knowledgeable Never do anything without talking things over with me. Have had all my Kias serviced there and will continue to do so. My entire experience with Kia has always been exceptional More

Initiative and professionalism staff much improved. Excellent in initiative to speak, acknowledging arriving customers, working me in with my flat tire without indicating frustratio staff much improved. Excellent in initiative to speak, acknowledging arriving customers, working me in with my flat tire without indicating frustration or inconvenience, seemed professionally warm!! The 2 new female staff (driver and cashier) added a warmth - alert, polite, appeared happy in their work. The new service area interior remodel is a huge improvement. More

1st experience with ServiceDept I have had nothing but a great experience so far with sales and service. I was in and out in about an hour. The waiting room was clean and offered I have had nothing but a great experience so far with sales and service. I was in and out in about an hour. The waiting room was clean and offered snacks and coffee the restrooms were clean that means alot to me. More

Oil change Everyone is very friendly... The wait is not bad... The waiting room is very comfortable...everyone makes you feel welcome...is nice to have coffee, s Everyone is very friendly... The wait is not bad... The waiting room is very comfortable...everyone makes you feel welcome...is nice to have coffee, snacks, and tv in the waiting room More