Kia Store East

The people were great! The people were great, I didn't feel any pressure, everything was explained to me, I could have stopped the deal or talk about changing it and I think The people were great, I didn't feel any pressure, everything was explained to me, I could have stopped the deal or talk about changing it and I think it was a good experience More

Our Sportage Purchase Experience Mr Rob Mac listened to what we told him we were looking for. He proactively brought different models to sit in for size and comfort. He was completely Mr Rob Mac listened to what we told him we were looking for. He proactively brought different models to sit in for size and comfort. He was completely informed about Kia car features and put us at ease while we looked at models and talked to him. It was like working with a friend. Everyone we talked to at Kia East was low pressure and looking for ways to be helpful. More

Needed a Radiator ASAP My old Toyota truck needed a radiator after it cracked in this cold weather. The service staff quickly diagnosed the issue, ordered the part, and had My old Toyota truck needed a radiator after it cracked in this cold weather. The service staff quickly diagnosed the issue, ordered the part, and had it installed the same day. This service center works on all makes and models and offer very competitive rates. Highly recommend! More

Previous lease was up. Previous lease had expired. We found another Kia Sorento that we determined is perfect for us. We were impressed with the professionalism and are glad Previous lease had expired. We found another Kia Sorento that we determined is perfect for us. We were impressed with the professionalism and are glad we had returned to this Kia dealership More

Nail in tire, and Recall on Sportage James and Anna were very courteous and handled the service perfectly. Communication and coordination of home shuttle was necessaryy. Repair for tire w James and Anna were very courteous and handled the service perfectly. Communication and coordination of home shuttle was necessaryy. Repair for tire was excellent and Part Replacement was complete. Very pleased , Thank You! More

Kia service center is the best My antenna fall off my 2016 Kia Optima at some point and I do,t know what caused it. The parts department and service department are doing everything My antenna fall off my 2016 Kia Optima at some point and I do,t know what caused it. The parts department and service department are doing everything they can to make the cost minimal for me. I appreciate that because I don’t think any dealership would do that. More

Great deal! We got an amazing deal! However, they tried to push a lease after I clearly explained that it was NOT an option. Leasing a vechile should be illegal. We got an amazing deal! However, they tried to push a lease after I clearly explained that it was NOT an option. Leasing a vechile should be illegal. It makes absolutely no financial sense. It took Chris a while to realize that I was all about the numbers. Honna understood and got us an amazing deal! More

Tag Team Excellent Service I'm a return customer. My salesman at Kia, Rob McAlmont is the best. He always make sure he ask what my desires in a car payment etc is and he goes ab I'm a return customer. My salesman at Kia, Rob McAlmont is the best. He always make sure he ask what my desires in a car payment etc is and he goes above and beyond in what I need. I went into the store to get my 24 yr old son into a vehicle and between Rob and Keith I was not only able to walk out with zero interest on my son's 2018 Kia Optima I also walked out with a 2018 Kia Optima. So the service from Rob and Keith was so great that car fever hit me as well! LOL They took excellent care of my son and myself and I couldn't be more pleased. I will definitely recommend others to the Kia store as well as return myself whenever I'm in search for another vehicle in a few years. Those two are the example of the saying 'teamwork makes the dream work' for they were excellent in making my son and I dreams come true! Thank you! More

Return I brought my car in as the check engine light is on. Part of the problem was warranty and some out of warranty. The part that had to be ordered so t I brought my car in as the check engine light is on. Part of the problem was warranty and some out of warranty. The part that had to be ordered so that the entire problem could be fixed listed here at 428.24 , however, after making a call to Kia in Clarksville the same part listed $356.87 for the Valve-Solenoid Waste , part # 39400 2G720. I did some comparison on the labor and was told that the labor shouldn't be more than one hour from the Clarksville located. I guess my question is if the part is higher between KY and Indiana then is there any offset ? The labor quote in KY is 187.50, and the IN quote is 70.00. So even with the 99.00 credit coming off from the diagnostic it still seems like I am paying a bit higher price for bring the car back to where I bought it. Overall I have loved my 2011 Sportage that I bought there almost 4 yrs ago. I average 25k a year , highway miles , in the past I have dealt with Mr. Bibbins and Mr. Presto ( for short ). I am scheduled to bring my car back 2-8-18 to have the part put in and hopefully this resolves the turbo performance issue and the lack of power currently being experienced. More

They do what they say they are going to do. They clearly explain everything, then do it. If anything odd comes up, they tell you about it. The waiting area is very nice, much improved. They clearly explain everything, then do it. If anything odd comes up, they tell you about it. The waiting area is very nice, much improved. More