Kia Store East

Great Service experience I always get wonderful service here and top notch customer service. The staff is very courteous and helpful. This is my 3rd car thru the store and I w I always get wonderful service here and top notch customer service. The staff is very courteous and helpful. This is my 3rd car thru the store and I will continue to be a customer there in the future. More

Great Service experience Vehicle 85,000 mile servicing. Reviewed exactly what needed done and advised me of additional problems before necessary work was completed, which they Vehicle 85,000 mile servicing. Reviewed exactly what needed done and advised me of additional problems before necessary work was completed, which they were correct about. Completed work before they advised me it would be done and were very friendly and helpful in the completion of my service experience. Sorry I don't remember the name of the employee that helped me through the process but they were all very nice and helpful. More

Excellent Service Kaplan Voss was an amazing customer service representative! The work was done quickly and well. We felt like we were important to her and she resprese Kaplan Voss was an amazing customer service representative! The work was done quickly and well. We felt like we were important to her and she respresented the company very well. More

Vehicle 50,000 mile maintenance/engine recall check My experience was great from the time I walked in the door to drop off my vehicle, my ride in the shuttle to and from work to pick up my vehicle. Ann My experience was great from the time I walked in the door to drop off my vehicle, my ride in the shuttle to and from work to pick up my vehicle. Anna was the best! She checked me in, called me to give me a report on repairs needed and then checked me out when I picked up my car. She was more than friendly, courteous, etc. The shuttle driver, unfortunately I don't remember the gentleman's name, but he was the greatest...calm, patient and friendly driver. More

Very knowlegeable Salesman Will Shelton was very helpful and knowledgeable. Went above and beyond to make sure I got a good deal. Most importantly, he did not pressure Salesman Will Shelton was very helpful and knowledgeable. Went above and beyond to make sure I got a good deal. Most importantly, he did not pressure me into buying something I did not want. More

oil change and a all over maintenance check. I used the late night drop box. Very easy to use, Understand I am 93 yrs. old (the easier the better). Upon retrieving my sportage every thing was top I used the late night drop box. Very easy to use, Understand I am 93 yrs. old (the easier the better). Upon retrieving my sportage every thing was top notch. The dealership must have interviewed forever for that position.(long ago I had the same type job) TAMMY IS A CLASS ACT! Could not have been treated any nicer. And of course I had a problem.I used a coupon. My one and only complaint was the coupon I used. It was misleading or I did not catch all details in the fine print. I understand $19.95 for a oil change is a way to get the customer in the door, it worked. BUT AFTER ALL THE ADDONS IT WAS MORE LIKE $25.00. I could afford it. Still PLEASE highlight the$ 19.95 but in smaller print directly under it spell out shop cost, oil removal etc and then the real price. It would avoid some confusion. THIS IS WHERE SHE TAMMY SHINED THE BRIGHTEST. Her explanation was clear, and courteous done well enough that I will return with or without a coupon. She did not speak down to me like I was 93.That is what I normally get do to age and slight hearing loss. Over all TAMMY is the reason I will return. Fact, If i was in the market for a new car I would go and retrieve her advise. Great customer IS what will maintain and increase your business. Thank You More

Great experience with Kia after car accident Anna and Kia were excellent to work with after our Kia was involved in an accident. Our insurance worked with Anna (and vice versa) in a timely manner Anna and Kia were excellent to work with after our Kia was involved in an accident. Our insurance worked with Anna (and vice versa) in a timely manner and Anna was great to work with and kept the lines of communication open and kept us posted on the progress of the repairs throughout the process. The service guy (sorry don’t know his name or his exact title) came in on his day off to complete the repairs. Thank you! More

Very prompt and friendly service! Schad was very helpful and friendly. He also saved us money! We scheduled a 35000 mile service and he researched our vehicle and found that the servic Schad was very helpful and friendly. He also saved us money! We scheduled a 35000 mile service and he researched our vehicle and found that the service had been done by the previous owner. More

Service for My Sorento I had Kia Store East Service my 2011 Sorento before I took a major trip. I wanted them to check and replace all drive belts as I had over 112,000 mile I had Kia Store East Service my 2011 Sorento before I took a major trip. I wanted them to check and replace all drive belts as I had over 112,000 miles on them. I was given a price for that service. Later I was called to inform me that the Drive Chain seal cover was leaking and would need to be resealed before it created a problem. When I received the bill, I was informed that since belts had to be removed to get to seal cover, I was not charged for labor of belt replacement. I thought this was fair to offer upfront. Anna Morgan, More

Extremely Satisfied-- Will return for my next car! Rob Mack was great-- personable, friendly, outgoing, funny! He explained the entire process clearly, I knew what was happening every step of the way. Rob Mack was great-- personable, friendly, outgoing, funny! He explained the entire process clearly, I knew what was happening every step of the way. He showed me cars that I was interested in and was patient and kept a positive attitude the entire time. He even bought my daughter some lunch while we waited. Cody was awesome and explained the financing details with clarity. Everyone at KSE was a joy to work with. I will definitely return to KSE to purchase my next vehicle. More