Kia Store East

They SCREWED ME bought a Kia 2015 from them for around 10k 2 weeks later engine blew up now I don’t have a car a single mom of two boys my pawpaw gave me that money for college now I’m out of a car I call 10k 2 weeks later engine blew up now I don’t have a car a single mom of two boys my pawpaw gave me that money for college now I’m out of a car I called them and they said sorry nothing I can do DONT GO THERE!!!!! I’m devastated More

We test drove a used Cadillac vehicle with Milton Mundy. We ended up purchasing a new model from another dealership, but we were extremely impressed with Milton’s courtesy, knowledge and willingness to help We ended up purchasing a new model from another dealership, but we were extremely impressed with Milton’s courtesy, knowledge and willingness to help us. I can’t say enough about his professionalism and the best car salesman we have met! More

Great customer service. Rob Mac was very honest with us and treated us like friends. Loved dealing with him in our purchase. Rayland was also fantastic and would ask if w Rob Mac was very honest with us and treated us like friends. Loved dealing with him in our purchase. Rayland was also fantastic and would ask if we needed anything while Rob was busy researching things for our vehicle More

Very professional. Well staffed. Everyone is super nice. Dylan and Keddron went above and beyond to accommodate me on my first purchase Well staffed. Everyone is super nice. Dylan and Keddron went above and beyond to accommodate me on my first purchase More

Service department provides horrible service, poor communication, and has rude employees. They are unable to fix issues, but like to charge you big money and inconvenience instead. communication, and has rude employees. They are unable to fix issues, but like to charge you big money and inconvenience instead. More

Kia East by far has been the worst experience I have ever experienced buying a vehicle. I went so far in purchasing vehicle with my bank overnighting the check to purchase 2022 Telluride. I get to the dealer experienced buying a vehicle. I went so far in purchasing vehicle with my bank overnighting the check to purchase 2022 Telluride. I get to the dealership the vehicle had not been detailed, they had taken the window tint off of vehicle without any communication with me. After asking numerous times if the vehicle was still covered under the 100k warranty and was told “YES” the 100k warranty was transferable by not only the salesman but also by the store manager. While signing paper work with the finance guy he then states the 100k warranty was voided when they took $500 off the sticker price which was already 4K over the MSRP. I get up and tell them we do not have a deal they suggest I pay $495 for the extended warranty. Needless to say I walked out and the bank canceled my check. They did nothing but lie over and over. DO NOT BUY A CAR FROM KIA EAST… More

So disappointed. We reached out to this dealership as they had a 2017 Subaru Crosstrek Limited we were interested in. Spencer called us and was incredibly unprofessio We reached out to this dealership as they had a 2017 Subaru Crosstrek Limited we were interested in. Spencer called us and was incredibly unprofessional in introducing himself. We asked simple questions and his response was so cavalier, including laughing-crying emoticons in his texts. My wife looked up reviews and found Rob Mac, so she proceeded to contact him to set up a time to test drive the vehicle. He was kind and courteous, to his credit. We arrived at the dealership early afternoon. After test driving the car we decided to move forward with financing. This process took several hours and when we reached a deal and were ready to shake hands and sign the bottom line, we were told the vehicle had been sold the night before. HOW does this happen? How are there no measures in place to avoid this? Erin came over to issue an apology which was so manufactured it was laughable. She was actually angered at the fact we were frustrated, as if we were suppose to just react like it was no big deal after sitting in a hot showroom with two kids under age 6. Unreal. She stormed off after sarcastically receiving our feedback. Listen, I've worked with many dealerships and never been this annoyed. Classifying a car as SOLD should be Car Sales 101. This should not happen. Mistakes happen, I get it, but it's not like we showed up and they caught the mistake right away...we spent HOURS there working on this deal and at the absolute last minute we are told a deposit had been put down the night before. If you can find a vehicle you want elsewhere, I would encourage you to do so and if you do have to work with Kia East I hope you don't have to meet Erin. More

I have had a Kia for a while and have never experiences the problems I have this month. They use a call center for the service department. Who gives me a date and time, but never registered with the deal the problems I have this month. They use a call center for the service department. Who gives me a date and time, but never registered with the dealer. I called on at least 3 occasions to confirm what my extended warranty covered. Only to find out after dropping off my car. NOTHING, of the scratch and dent program was covered. Even though the scratches were made by a shopping cart or another car door in a parking lot. Customer service was awful. Everyone assumed I was wrong about everything. They were rude and disrespectful because I brought it to their attention. I am looking for a new car, but it won't be here! More

Rob Mac was incredible to deal with! He treated me like family. No pressure to buy and he got me what I wanted. He treated me like family. No pressure to buy and he got me what I wanted. More

I had a great experience with Kia. The dealership helped to make it faster, easier, and more pleasant than any prior experiences ever. The salesman made promises within reason and stoo The dealership helped to make it faster, easier, and more pleasant than any prior experiences ever. The salesman made promises within reason and stood by them. I have dealt with many dealerships in my past and has by far exceeded my expectations. If you are looking for a vehicle and need an honest and hardworking salesman than you should ask for Leo. More