Kia On The Boulevard - Service Center

Ironic the reason I am getting rid of my 2011 Sedona is the same reason I purchased it. Coming from an awful service at another Kia dealer, Sherry was super nice, assured me no problems looking at my, then the same reason I purchased it. Coming from an awful service at another Kia dealer, Sherry was super nice, assured me no problems looking at my, then 2006 Sedona, in fact I was so impressed I decided to cancel the service and purchase new from Desimone. Now every time it comes in for service, there is THE attitude. An oil change requires an entire Saturday. When in for an oil change at 18k I was told I needed the 10k service....this after having the 15k service 3k miles ago. Well this service would include changing the cabin filters......hmmmm...that was paid for at the 15k service....but I was told they looked at the filters but they did not need replacing. Whatever. I'm done. If this candid review helps anyone else avoid this mess, then I am satisfied. More

TOOK MY CAR TO THIS DEALERSHIP LOCATED ON ROOSEVELT BLVD. ON NOVEMBER 18, 2011 FOR TRANSMISSION PROBLEMS, AT THAT TIME THEY TOLD ME I NEEDED A TRANSMISSION GAVE ME A LOANER CAR, DEALERSHIP CUSTOMER REP. SHER ON NOVEMBER 18, 2011 FOR TRANSMISSION PROBLEMS, AT THAT TIME THEY TOLD ME I NEEDED A TRANSMISSION GAVE ME A LOANER CAR, DEALERSHIP CUSTOMER REP. SHERIE TOLD ME THAT MY TRANSMISSION WAS SHOT, SUGGESTED THAT I PAY FOR A TRANSMISSION SERVICE WHICH COST ME $189.95 SO THAT KIA WOULD COVER THE COSTS AND LABOR OF A NEW TRANSMISSION. WE THE TRANSMISSION JOB WAS COMPLETED I RETURNED THE LOANER CAR AND PICK MY CAR UP, SHERIE STATED THAT SHE WOULD PROVIDE ME WITH DOCUMENTATION SHOWING THAT I IN FACT HAD MY TRANSMISSION REPLACED OR OVERHAULED, BUT HAS SINCE DID SO. AND I AM STILL EXPERIENCING PROBLEMS WITH MY CAR. SHERIE WAS INITIALLY VERY NICE AND PEOPLE FRIENDLY. THEN SHERIE BECAME VERY NASTY, UNPROFESSIONAL, FAILED TO CONTINUE TO USE GOOD CUSTOMER RELATION SKILLS. More