Kia On The Blvd

worst dealer ever!!! Where to start... My girlfriend and I first went to Kia in November 2014 and traded in a Chrysler 300 for a 2013 Kia Sportage, This so called "busines Where to start... My girlfriend and I first went to Kia in November 2014 and traded in a Chrysler 300 for a 2013 Kia Sportage, This so called "business" was suppose to pay off the Chrysler but took their sweet time in doing so causing multiple payments to keep getting processed out of our account. We were paying not only for the Chrysler but also for the Kia at the same time, After many unreturned phone calls to Kia on the boulevard it took about 3 months to resolve. Fast forward to about a week ago we went on a family vacation and on our way back home on I-95 in Wilmington, Delaware the engine blows and our car catches fire. After a thorough check of the vehicle by Kia of Wilmington it was determined that the engine was faulty and we needed to go through the vehicle's warranty to get it fixed. Unfortunately we had to again call Kia on the boulevard to get some paperwork for the vehicle that was needed. I spoke to a guy named "Carl" who was the rudest unprofessional person I've ever spoken with in my life. Carl gave me an attitude from the start even after explaining my situation with the vehicle, I asked him can he fax or email me over the paperwork I needed and he simply said "No" I then asked him can I go pick up the paperwork and he then hangs up on me. I called back and got his voicemail and I left a message but of course no call back. This has been the worst experience I've ever had with any kind of company period! Something should be done about this place and a business should never be ran in this type of unprofessional and unreliable manner, I can almost guarantee that I speak for many customers of Kia on the boulevard when I say STAY FAR AWAY FROM THIS DEALER! More

the reason for my rating is because we purchased on 11/6/2014 and we still have not gotten an owners card.. phone calls go unanswered time after time. Finally receive a call to ask my address??? The 11/6/2014 and we still have not gotten an owners card.. phone calls go unanswered time after time. Finally receive a call to ask my address??? Then told the papers are on her desk and will be in the mail. That was two weeks ago!! 11/06/13 today 3/22/14 and still no papers!! I guess they are coming by wagon train!! Good luck with these people! More

My experience with Kia has been amazing every time! All of the employees are super friendly and willing to help. I have a 2013 Forte Koup and every time I need service done it is very painless and they do of the employees are super friendly and willing to help. I have a 2013 Forte Koup and every time I need service done it is very painless and they do a great job. Tim from the service department was great!! He was so friendly and helpful to me and made it very simple, quick and easy. Definitely recommend this dealership to anyone who is looking! More

Awesome experience! Thank you Nate Kriegler! I went in and told him how much I hated buying cars. I told him the sales reps just want to screw you and then I gave him examples. Nate was very patient, calm and told him how much I hated buying cars. I told him the sales reps just want to screw you and then I gave him examples. Nate was very patient, calm not pushy and very professional. What a great experience. I highly recommend buying from Nate. I got a used 2013 Kia Forte with low miles and really like it. The process was not that long. The paperwork was straight-forward - they didn't put in any tiny type or trick wording or numbers. Thank you again Nate! More

Ironic the reason I am getting rid of my 2011 Sedona is the same reason I purchased it. Coming from an awful service at another Kia dealer, Sherry was super nice, assured me no problems looking at my, then the same reason I purchased it. Coming from an awful service at another Kia dealer, Sherry was super nice, assured me no problems looking at my, then 2006 Sedona, in fact I was so impressed I decided to cancel the service and purchase new from Desimone. Now every time it comes in for service, there is THE attitude. An oil change requires an entire Saturday. When in for an oil change at 18k I was told I needed the 10k service....this after having the 15k service 3k miles ago. Well this service would include changing the cabin filters......hmmmm...that was paid for at the 15k service....but I was told they looked at the filters but they did not need replacing. Whatever. I'm done. If this candid review helps anyone else avoid this mess, then I am satisfied. More

TOOK MY CAR TO THIS DEALERSHIP LOCATED ON ROOSEVELT BLVD. ON NOVEMBER 18, 2011 FOR TRANSMISSION PROBLEMS, AT THAT TIME THEY TOLD ME I NEEDED A TRANSMISSION GAVE ME A LOANER CAR, DEALERSHIP CUSTOMER REP. SHER ON NOVEMBER 18, 2011 FOR TRANSMISSION PROBLEMS, AT THAT TIME THEY TOLD ME I NEEDED A TRANSMISSION GAVE ME A LOANER CAR, DEALERSHIP CUSTOMER REP. SHERIE TOLD ME THAT MY TRANSMISSION WAS SHOT, SUGGESTED THAT I PAY FOR A TRANSMISSION SERVICE WHICH COST ME $189.95 SO THAT KIA WOULD COVER THE COSTS AND LABOR OF A NEW TRANSMISSION. WE THE TRANSMISSION JOB WAS COMPLETED I RETURNED THE LOANER CAR AND PICK MY CAR UP, SHERIE STATED THAT SHE WOULD PROVIDE ME WITH DOCUMENTATION SHOWING THAT I IN FACT HAD MY TRANSMISSION REPLACED OR OVERHAULED, BUT HAS SINCE DID SO. AND I AM STILL EXPERIENCING PROBLEMS WITH MY CAR. SHERIE WAS INITIALLY VERY NICE AND PEOPLE FRIENDLY. THEN SHERIE BECAME VERY NASTY, UNPROFESSIONAL, FAILED TO CONTINUE TO USE GOOD CUSTOMER RELATION SKILLS. More

3rd new card, second Kia. Never ha a better experience. In/around Philly? Looking for a Kia? Go see Bob Duffin at Desimone on Red Lion Road. You won't be sorry In/around Philly? Looking for a Kia? Go see Bob Duffin at Desimone on Red Lion Road. You won't be sorry More