Kia Of Waldorf

Working with the sales department at this dealer has been the WORST experience ever. It went sour almost immediately. It was late when we came in to look at the car. So an interest rate was written on a the WORST experience ever. It went sour almost immediately. It was late when we came in to look at the car. So an interest rate was written on a piece of paper and I was promised the rate.(They did do a credit check and all that good stuff)They told me to take the car overnight (the banks were closed)and they PROMISED that when I came back the next day they would have the paperwork ready with THAT rate. I came back the next day and they could not get that rate. I had already traded my car in and drove the car home so of course I didn't want to take my car back and leave (now I'm wishing I just would have). So they told me to call my bank to see what rate I could get. My bank gave me an outrageous rate. They did end up getting me a better rate, but still not the one that was promised when I drove off with the car. Then, about 20 or so days later... my bank starts calling me stating that they had not receive payment on my trade in vehicle (which the dealer gave me pay off so it should have been paid 20 days ago). I had to call the dealer and ask them the status of paying off my vehicle. They had not even submitted the payment after 20 days. MY account would have went to collections in 10 more days. So after all that, I go to pick up my tags. I had asked for the bay tags. Needless to say I didn't get them. Then, my car has an issue. The passenger window would not go up and down. No problem, I went into service and they fixed it for free. The fix worked for a few days, then the window stopped working again. This is where it gets ugly. I called the dealer and asked when I could come in to have it looked at. I was told I had to drop my car off that I could not wait for it. So I ask sales if they would cover a rental. They first told me they didn't have a rental agreement with anyone (which service told me they did). Then when i mentioned that service said they DID have rentals, they proceeded to tell me that they don't cover them for less than 3 days (so they lied to me). So I went up there to speak with them in person for one last attempt at getting them to cover my rental because I strongly feel I shouldn't have had to cover it. I was told by ANDY the manager that "If i did this for every customer I would be broke". I don't care about every customer. I am not every customer. Then I tried to explain my whole experience and he told me "I don't remember it happening that way", basically calling me a liar. He began to argue with me and I brought up poor customer service and he abruptly cut me off saying "I don't care, I'm not covering your rental". So, I drop my car with service, have them shuttle me to a rental place and I get a rental. I needed my car fixed. I wait about half an hour and finally $240 later I pull off in the rental. No sooner than I pull off in the rental, the dealer calls me. "Your car is ready, it didn't take as long as we expected". SO i went through all that BS for no reason! So i take the rental back, and call the dealer and ask for a shuttle back (service was still open). They respond by asking if they can use MY car to pick us up. They used my car to pick us up from the rental place, and we had to take the "Shuttle" driver back to the dealer. REALLY?? So that pretty much sums up the experience. As you can see, EVERY STEP of the way was horrible, and I would NEVER EVER recommend this dealer to anyone. Unless you are looking for a headache. Very very poor customer service, and they make it apparent that they only care about money. More

Since our cars were 17 years old, we started looking for new cars. We actually hit every dealership on 301 in Waldorf, Maryland to determine the dealership and car to buy from. The employees at KIA in Wal new cars. We actually hit every dealership on 301 in Waldorf, Maryland to determine the dealership and car to buy from. The employees at KIA in Waldorf were not only helpful and friendly but they way they worked with us on the new car was fantastic. We were never under any pressure to buy a specific car and they let us take our time while we drove many models and decided what we wanted. JC was our sales person and he was great with answering any and all questions we had to include extras that we would like on the car. After we decided which car we wanted Andy and Chris worked with us on price and getting a car loan. Again we told them what we wanted our payments to be and they went out of their way to get that price for us. They were so fantastic that with in that month we bought two more KIAs, one for my wife and one for my daughter. Once my adult son saw the cars he decided to trade in his and bought a KIA also from the same dealership. Four cars in one month for our family tells you how wonderful this dealership is. We also have used their Service Department and we couldn't ask for a better group of people to help us. Jessica is so friendly and knows the cars extremely well. She is insightful in what problems you are having and passes this knowledge to Brian and Dale. The team in the service department go out of their way to make sure everything is fixed the first time. They even make sure that your car is cleaned inside and washed on the outside so it looks new every time you pick it up. I have highly recommended this dealership to my family and friends and they have bought cars from them also and have been extremely happy. I highly recommend this dealership to anyone interested in buying a great car, new or used. More

I would not recommend this dealership. They were very pushy, would not let us out of there without a car. They gave us the worst trade in value for our car (a Kia). All the cars we test drove had no gas pushy, would not let us out of there without a car. They gave us the worst trade in value for our car (a Kia). All the cars we test drove had no gas in them and were dirty. They kept talking badly about other dealerships we had visited. Not a good experience at all. More