Kia Of Waldorf | Page 17

First Purchase from a Dealer My sales woman Cindy Holcomb was a class act. She was very down to earth and made sure all my questions were answered clearly and concisely. She helpe My sales woman Cindy Holcomb was a class act. She was very down to earth and made sure all my questions were answered clearly and concisely. She helped to ease my concerns with a used car purchase by allowing me to take the vehicle for an inspection by an independent mechanic. They let me drive the vehicle myself. Cindy never made me feel nervous or uncomfortable, even though I was a first-time dealer car buyer and had never financed before. She was reassuring and made sure I was happy before we moved forward through the paperwork. Janet from the Finance Department was the other rock star at Kia of Waldorf. She provided me with all the information I requested, giving me different broken-out calculations for various items like the extended warranty when requested without skipping a beat. She did not push in the slightest and when I turned down one or two items we just moved right along. I cannot thank Janet enough for taking care of my first finance decision. The dealer was able to beat my credit union and provide GAP insurance, UNLIKE USAA. I originally turned down GAP because a USAA agent told me they sell GAP insurance for a cheaper price. Come to find out after I called USAA before I drove away, that they only offer Total Loss Prevention plan that covers +20% on top of the total loss value. The second agent even explained it is not GAP insurance, but an alternative. Frustrated, I hung up with USAA and Janet calmed my concerns in five minutes. She quickly recreated the paperwork and I paid cash for the GAP coverage. I drove home with absolute peace of mind and confidence, with no regrets, thanks to Cindy and Pam!! P.S.~ If you are a cat person, make sure you work with them. They understand us crazy cat people and both are cat lovers haha. More

Great Experience Great customer service. Finance and sales were not pushy and did not try to oversell. Juan my sales agent was professional, courteous and friendly. Ja Great customer service. Finance and sales were not pushy and did not try to oversell. Juan my sales agent was professional, courteous and friendly. Janet in finance was wonderful too. The team at Kia was very friendly and customer oriented, concerned for us to get the best deal and what we wanted. More

Jon Soule at Kia of Waldorf is fantastic! We bought our new Kia Niro. Jon Soule was our sales representative and he was professional, patient, honest and never pressured us. I went in thinking We bought our new Kia Niro. Jon Soule was our sales representative and he was professional, patient, honest and never pressured us. I went in thinking I would buy about Sorento but fell for the small, hybrid SUV! I am getting 54-59 MPG! I highly recommend Jon and Kia of Waldorf! More

Happy I was very pleased with my experience with Mr.Flowers in buying my car.Would recommend him and Kia of Waldorf to my friends.wonderful ,wonderful I was very pleased with my experience with Mr.Flowers in buying my car.Would recommend him and Kia of Waldorf to my friends.wonderful ,wonderful More

Pleasant Exeperience My experience at Kia of Waldorf was pleasant. Internet research and CarFax friendly. They had the vehicle I was interested in ready for my inspection. My experience at Kia of Waldorf was pleasant. Internet research and CarFax friendly. They had the vehicle I was interested in ready for my inspection. Everyone was nice, polite, and professional. Would recommend. More

it's not worth buying the extended warranty!!! I purchased my car over a year ago with an extended warrant which cost me thousands. I thought that with the warranty I would save money because they I purchased my car over a year ago with an extended warrant which cost me thousands. I thought that with the warranty I would save money because they would assist me with any issues. However, every time I have an issue with my car, I can never get an appointment for at least a week. I have urgent car issues but have to pay elsewhere even though I have a warranty! Ridiculous they did not even car that I was worried for my newborn and toddler in the car. More

HIGHLY RECOMMEND BUYING FROM KIA OF WALDORF We did our pre-car buying homework, got approved for a loan with our bank, selected 4 vehicles in order of preference, then headed out to start the dr We did our pre-car buying homework, got approved for a loan with our bank, selected 4 vehicles in order of preference, then headed out to start the dreaded task of purchasing a new truck. We went to the dealership of our first choice, they were not willing to work with us on trade in, we left and went to KIA of Waldorf for our second choice. We were pleasantly greeted by our sales rep, Chris Burroughs. He, the staff including Sales Manager, Chris Austin and GM, Jeff Jacobs and Finance Manager, Janet Poloski were very easy to work with and extremely fair. The entire process went smoothly and quickly, no unnecessary frustration. We left the dealership with our new truck, great price, a better loan rate than our bank offered and without a doubt, the best experience we've ever had buying a vehicle. THANK YOU KIA OF WALDORF! Staci & Mike Mildenstein More

Avoid this dealership! Chris the sales manager is very insensitive and hard to deal with. Ann M. In the service department is absolutely awful to customers, rude and as Chris the sales manager is very insensitive and hard to deal with. Ann M. In the service department is absolutely awful to customers, rude and as full of excuses as she can be. She actually yelled at the young man assisting her when he tried to be helpful and give me corporate's number. When I asked why it had been 14 days with nothing done, she blamed me for taking 2 days to collect ALL of my service records for 98,000 miles. 14-2=NOTthe customers fault!!! Dean G. The head of the service department never would speak with even after voicing over10 complaints to his staff. This dealership does NOT care about its customers. Kia corporate braggs about the 100,000 mile warranty then finds any reason to NOT honor it. Nothing of which they warn you about upon buying the car. Ann MADE SURE to yell to her other assistant to make that they still charged me for "diagnosing" the problem I told her it had, when they gave it back to me having done NOTHING over 2 weeks later. The warranty is a scam! We will never buy a KIA again OR buy any car where she is In the service department. Avoid this woman and dealership like the plague!!! More

Deceptive Advertising I found a "new" 2016 Kia Optima on Autotrader.com. It said the price was $17,255. I then went to Bayside Kia's website to review the car. Same pric I found a "new" 2016 Kia Optima on Autotrader.com. It said the price was $17,255. I then went to Bayside Kia's website to review the car. Same price, same options, etc. Below the description it gave the typical "internet price change/errors" disclaimer but then listed all the different rebates priced into this $17,255 price. I qualified for all but the $400 recent college grad, $400 military and $1,000 Uber driver. So, $1,800 in discounts I didn't expect to qualify for. So, I expected a price of about $19,000 ($17,255+$1,800). However, the price I was quoted today was $26,000!!!!!! Any the explanation was that there's a disclaimer on the website. I buy cars from all over the eastern US for our 5 car family. We trade and/or buy often. I've dealt with scores of dealers. I have never been exposed to such fraud and deception in advertising on Cars.com or Autotrader.com. I just purchased a 2016 lightly used Kia Sorento SX from a dealer in VA. Never test drove the vehicle or met the salesman or anyone at the dealership, but had a great experience. Did everything on the phone. The price they quoted on the internet was EXACTLY what I paid (except they discounted it another $500). That was Don Beyer Volvo Kia of Alexandria, VA. They do business the way it should be done. I would advise that you stay away from a dealership that has such misleading advertisements. More

Daquan James Jon help me out today to get my first car 🙌🏾 He told me he was gonna get me in a car today and wasn't lying. Appreciate all the help he gave out tod Jon help me out today to get my first car 🙌🏾 He told me he was gonna get me in a car today and wasn't lying. Appreciate all the help he gave out today. More