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Kia Of Waldorf
Waldorf, MD
306 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 306 reviews
June 03, 2025
2022 Kia Sorento - with just over 42,000 miles. Has had all regular maintenance done like clock work at each 5000 mile interval. Had a flat in the last couple of days and noticed that all 4 tires s Has had all regular maintenance done like clock work at each 5000 mile interval. Had a flat in the last couple of days and noticed that all 4 tires show excessive wear/feathering indicative of an alignment issue or worn suspension. Took in for the flat repair but most importantly to have all 4 tires excessive wear/feathering addressed. Was told that a "recommended" alignment had been suggested on some of the service intervals but was declined. My husband who spoke to Henry Bacon, the service manager there, confirmed it had been waived but also confirmed it had not been recommended due the alignment being out or the tires being worn as he, my husband with mechanics experience, spoke to the service tech and asked was there an issue or had the alignment been checked on the alignment equipment. So being that the service tech saw no wear and had not actually checked the aliment it was waived. There is also no recommend schedule of alignment in the owners manual but instead it based on tire wear alone. The wear on the tires probably to 10-15,000 miles to develop so that is 3-4 different routine service that the tire weren't scrutinized and/or and alignment recommendation made based off of tire wear/suspension problem. Kia refuses to help in the matter other than to write and estimate for 4 new tires and an alignment. Clearly they have dropped the ball and are failing to take responsibility. Zero attempt to address the problem or reconcile the issue. This is not good customer service. Corporate customer support was useless. A BBB claim was filed as well but that will be fruitless as Bayside Kia of Waldorf just ignores BBB claims as a company policy. More
by K. Byers
Employees Worked With
Henry Bacon
April 15, 2025
Chuck was awesome and very helpful. We visited the dealership about a week before buying a car, and both times Chuck was there to help us out! The buying experience was pleasant and re We visited the dealership about a week before buying a car, and both times Chuck was there to help us out! The buying experience was pleasant and relaxed. The trade-in process was simple and painless. I cannot speak to competitiveness as they had the deal I was looking for, so I did not spend any time shopping around. When it is time for me to go car shopping again, I will certainly visit Kia of Waldorf first! More
by MDcarshopper
Employees Worked With
Chuck Hillary
February 23, 2025
We are very satisfied with all people involved. This is thr fifth vehicel purchrd from this dealership This is thr fifth vehicel purchrd from this dealership More
by bob_pickeral
Employees Worked With
Christopher Burroughs, JC Rodriguez, Janet Poloski, Jon Soule, Deni Bayer, Vincent Stepney, Chris Austin, Randy Flowers
February 06, 2025
Wayne Martin was very easy to do deal with. Although we weren't able to make a deal on the first vehicle we were looking at, Wayne did find a suitable replacement and made the deal work within Although we weren't able to make a deal on the first vehicle we were looking at, Wayne did find a suitable replacement and made the deal work within the numbers I had given him. The deal was completed in over 2 hours from start to finish. More
by good2go078
Employees Worked With
Janet Poloski
December 24, 2024
Brehon and Chris were great they took very good care of me with going over everything i needed to know about my purchase and trade in at the end I was happy with my purchase . Got it washed and gassed up b me with going over everything i needed to know about my purchase and trade in at the end I was happy with my purchase . Got it washed and gassed up before I left was a great experience More
by MsAries
Employees Worked With
Brehon Burton Colin Montgomery, Chris Austin
September 30, 2024
Dawayne Jefferson provided excellent service during my purchase on my birthday. His demeanor, patience, and professionalism were exceptional from beginning to end. Can't forget to acknowledge the other sa purchase on my birthday. His demeanor, patience, and professionalism were exceptional from beginning to end. Can't forget to acknowledge the other salesmen, women, and managers who were courteous to me also. The entire atmosphere was very pleasant. Many thanks and appreciation to all who helped me purchase my birthday gift! More
by Danielle Bradshaw
Employees Worked With
Dawayne Jefferson; Michael Moses
