Kia Of Duluth

I don't recommend anyone to do business here. . I had stopped in to look at a 2014 kia forte I was interested in. I was pressured into signing a purchase agreement for the vehicle after looking at . I had stopped in to look at a 2014 kia forte I was interested in. I was pressured into signing a purchase agreement for the vehicle after looking at it briefly and was told nothing was wrong with the car. Said the tire was a little low that's why the tire pressure sensor was on. I bought the car with the northland package promised to be taken care of the next Saturday. There was no one available to do the service through two different appointments. I had called a couple weeks after purchasing the car to ask for a service report because the car feels unsafe driving on the highway. Service report said the driver lower ball joint is bad and parts were ordered. I assumed it was taken care of. I called and asked the service department if the problem was fixed and they said it was not. I called the sales person and asked about it and asked why I was not told about it before the purchase and he gave me excuses none of which explained anything. Told me well you've been driving it so it's drivable. Yes I had been driving an unsafe vehicle. Thanks. I asked to talk to a manager and I was told what would you even say, and wasn't transferred. The transmission slips. And has a delayed shift from reverse to drive. Has trouble shifting from second to third. The car they sold me for 12 thousand is a piece of junk and they knew it. They even admitted they knew about everything I'm having issues with now and won't do anything about it. They don't return phone calls. I don't recommend doing business with them More

Went and test drove a 2012 Kia Soul. While coming to a stop the brakes would seize and then scrape when I started until they released again, multiple times this happened. when I told the sales guy, he sai stop the brakes would seize and then scrape when I started until they released again, multiple times this happened. when I told the sales guy, he said no the breaks had been gone over. Kia is willing to sell a vehicle that is a danger on the road just to get a sales. This is not the first time I ran across them trying to sell junk cars at top prices. Shame on you and your car dealership! More

I've had recall service done here and I think they add TSB items to the paper work and charge corporate and if the part fails in the future you get "sorry.. that work was already done.. and you only get TSB items to the paper work and charge corporate and if the part fails in the future you get "sorry.. that work was already done.. and you only get one fix" Corporate is no better.. KIa of Duluth sends you to Kia Customer Satisfaction and opens a CASE.. they contact Kia of Dululth and refer your case back to Kia of Duluth. The communcation is awful. No one listens or can resolve a problem they just send you back and forth. Awful service. in Duluth and with corporate. More

They will do anything to screw over people trying to buy a car. Before I signed the paper work for my car they agreed to replacing two tires, fixing/replacing the brakes, and fixing the radio. 2 years later a car. Before I signed the paper work for my car they agreed to replacing two tires, fixing/replacing the brakes, and fixing the radio. 2 years later and I have no radio, and my brakes are shot. The tires are fine. What's the point of having an agreement in place of they can just ignore it. More

Finance department is understaffed and or slow. My bank contacted them at 8:30 AM, they didn't reply until 2:30 so now there's a four day delay before I can get my car. A simple timely email would have r contacted them at 8:30 AM, they didn't reply until 2:30 so now there's a four day delay before I can get my car. A simple timely email would have resolved this problem. More

READ THE REVIEWS: Sales 'Manager' TOM BENSON refuses to return ANY calls and has his supervisor(s) deal with it: What then does he even DO? We were in a bind and needed a car. We went to this dealer becaus return ANY calls and has his supervisor(s) deal with it: What then does he even DO? We were in a bind and needed a car. We went to this dealer because we bought out previous car there 10 years prior and wanted to buy a KIA Soul. They had two used ones available, we liked what we saw and were ready to buy. Filled the credit app out & my wife kept saying how bad our credit was (We learned later it was fine - remember that). The sales boy, Jarrett (Not very bright or good at his job) had us look at a car they just got yesterday - a 2011 Chevrolet Equinox (We found later 2010-12 Equinox model was recalled due to faulty drive chain). While waiting after THAT test drive we were told the Equinox was the ONLY OPTION we had - our credit wasn't good enough for the KIA that was only $1K more. As I said, we NEEDED transportation, so we accepted this. Their credit department stuck us with a *15.93%* interest loan - a week later I secured an auto loan at our CU for only 4.25%. They refused to give us a warranty, claiming the vehicle was too old. Of course the car stalled and wouldn't start, thanks to the drive chain, as my wife drove me home from the hospital after another diabetes-related amputation. Of course KIA said they would not accept a return. I called KIA asking to speak to the Sales Manager. Twice, no reply - though someone there called my number - and hung up before I could pick up my phone after ONE RING (Sales supervisor Steve Schiller said he called - he did the same thing with my wife's number, who called and of course got no callback.). The next day I left two messages for the 'manager'. He had Schiller call back, where I proposed a trade-in instead of a repair or return. He had me resubmit a credit application, which I assumed was a formality. I misunderstood: He wanted the 'buy-back' amount to be used for trade-in value minus repair cost, of course. I said I expected fair and equal value to what was paid. He said that or repair or return "was just not gonna happen'. Repairing the drive chain costs about $1500. If the engine has been damaged by the drive chain the engine runs from $3000 for a valve job to $8000 for the engine replacement. My wife wanted the 'manager's e-mail address, and I wanted the Regional Sales Manager (who is either TJ Beadle or Jim Hahne - both hold this title) Mr. Schiller said he would call back with this information. That was two hours ago. THIS IS HOW KIA NOW DOES BUSINESS. More

Rip off artist con artist straight liars do not trust Kia of Duluth they will rob you and lie straight to your face. The car they sold me was complete garbage then charged me $3000 to fix it of Duluth they will rob you and lie straight to your face. The car they sold me was complete garbage then charged me $3000 to fix it More

Service center is terrible. The “manager” hides in the back and will never return your calls. Some of the sales staff is friendly, however, finance and the rest of the staff are not the type of people you back and will never return your calls. Some of the sales staff is friendly, however, finance and the rest of the staff are not the type of people you want to deal with. Used cars are overpriced. More

So, as a first time buyer/loaner, they had called me because my credit score was getting around because of other loans I was involved in and doing awesome by. They called and said they wanted to work WI because my credit score was getting around because of other loans I was involved in and doing awesome by. They called and said they wanted to work WITH ME, going out of their way to say the could get me in a nice vehicle as soon as that very day. I accepted, went and met a shyster. He didn't explain to me well enough the type of loan I was getting myself into, and in the end, I walked out with a vehicle that wasn't even suppose to leave the lot ( in one of THEIR OWN mechanics words! ). Ever since I left the lot, I have paid EASILY over $10k in repairs out of pocket, NOTHING was covered by the 2 year warranty. Everytime I brought the truck in to get fixed, another thing would happen to it the next week. Mind you, I drive LESS then 50 miles in a day. They sold me a lemon and know it, they hustled me and I hate the sight of that building everytime I drive by it. NEVER go here alone if you are a first time buyer, certainly not without an experienced loaner of vehicles, atleast. I hope that whoever reads this review honestly does not make the same mistake I made, thinking they were helping me take a big step in life on my own, No, it was the exact opposite. They have set me back financially and emotionally, dealing with this truck from Kia. It is very much a certainty that if I bring it in for an oil change one week, the entire oil pan-line-pump will need fixing the next. I can truly rate Kia 1/10 for taking advantage of a first time buyer and making it seem like they are doing me a favor, in the same breath. More

Ben provided my husband and I with exceptional service. Very kind, knowledgeable and professional. Absolutely amazing, and would definitely buy here again. Top notch all around! Very kind, knowledgeable and professional. Absolutely amazing, and would definitely buy here again. Top notch all around! More