Kia Of Duluth

I BOUGHT THIS VEHICLE AND HAD TO HAVE A NEW ENGINE PUT IN WITHIN 3 MONTHS AND HAD TO FIGHT WITH THEM TO DO IT KNOWING FULL WELL I DROVE OFF THE LOT WITH A JUNK VEICHLE. NOW IT HAS BEEN IN THE SHOP LAST WEEK WITHIN 3 MONTHS AND HAD TO FIGHT WITH THEM TO DO IT KNOWING FULL WELL I DROVE OFF THE LOT WITH A JUNK VEICHLE. NOW IT HAS BEEN IN THE SHOP LAST WEEK AND THEY SAID IT WAS THE BATTERY AND I DISAGREED WITH THEM THAT IT WANS'T THE BATTERY THEY WERE INSISTANT THAT IT WAS SO PUT MONEY OUT FOR THAT. THEN NOT EVEN 24 HOURS LATER IT WAS BACK IN FOR THE SAME ISSUE. THEY THEN PROCEEDED TO CALL AND SAY IT WAS THE STARTER AND IT WOULD BE $600 AND WHEN I SAID NOT TO FIX IT (DIDN'T NEED TO EXPLAIN THAT I DON'T HAVE MONEY JUST LAYING AROUND SINCE I PAID FOR A BATTERY THAT DIDN'T NEED TO BE REPLACED) SHE THEN SAID THAT IF I DON'T GET IT FIXED THERE I HAVE TO PAY FOR THE LOANER. WHY WOULD I HAVE TO PAY FOR THE LOANER WHEN IT WAS THEIR FAULT I NEEDED TO BRING IT BACK NOT EVEN 24 HOURS LATER? I CALLED BACK TO GET THE BREAKDOWN OF THE PRICE FOR THE STARTER ITSELF AND THE LABOR AND THEY CAME BACK WITH A DIFFERENT AMOUNT NOW OF AROUND $900-$1000. SO WHEN I ASKED WHAT HAPPENED TO THE TOTAL OF $600 SHE QUOTED ME NOT EVEN AN HOUR AGO HE SAID IT WAS JUST FOR PART. I REITTEREATED THAT SHE SAID IT WAS $600 TOTAL. I THEN ASKED FOR A MANAGER TO CALL ME. More

THIS IS YOUR SIGN DONT BUY A CAR FROM KIA OF DULUTH. If I could leave no stars, I would. My elderly parents purchased a car from kia of duluth back in 2020. In February, they brought the car in for a re If I could leave no stars, I would. My elderly parents purchased a car from kia of duluth back in 2020. In February, they brought the car in for a repair, and since then, they have brought the car back with the same problem 3 times. Each time, they accured thousands of dollars in rental car fees. Kia of duluth doesn't understand basic customer service. They will leave you paying for 2 cars, ( the car you bought brand new that's a lemon and the rental car. More

I am so disappointed in our latest service. 1 year ago I brought my 2016 Sorento in because the sunroof was not closing. There is a service bulletin out for a known issue on the tilt levers. I 1 year ago I brought my 2016 Sorento in because the sunroof was not closing. There is a service bulletin out for a known issue on the tilt levers. I had that repaired for $225. A few days later the sunroof had trouble closing to the point I had to manually use all my strength to get it closed. The issue was found to be that the wrong lube was used, even though in the service bulletin it says specifically which one to use. Fast forward to almost a year later I followed up on this because I had not heard anything about the lube being ordered or what the status of this was. I found the part number and the parts guy had it in stock. I made an appt to get the tracks re-greased with the correct lube. I was under the assumption this service would be little to to no cost because it was Kia's mistake for not reading how to perform this service correctly. I pick my car up and they tried charging me $400. $200 for this bottle of grease that services 30 cars and a discounted 1 hour of labor at $170/hr. I was apparently getting a deal from a 4 hour job. I stood across from the manager Andy for 45 minutes silently while he waited for the parts manager to look up the cost of this grease. I found it online from $60-100 and thought their pricing was ridiculous. This manager had TERRIBLE customer service and had no idea how to do anything himself. His biggest concern was that this grease was just ordered for my vehicle and that it would sit on the shelf for the next 20 years. Also he undervalued my car because it was a 2016 and not something newer. After an hour of waiting there the pricing was figured out and I paid $6 for the grease. The manager Andy didn't apologize at the end and just disappeared. When I left with my car I tried to open the sunroof and it struggled to open and I again had to manually close it!! I drove back to the dealership and of course the service center was locked up. I vented to the receptionist Tom, who was polite and he took a message. I never did hear back. I called again the next day to talk to the service manager and got a call back from Jaidyn saying they would need to go through a diagnostic at $170/hr. Kia has taken apart my sunroof 2x now and the problem has never been fixed. On my paperwork they stated they greased the tracks and it was working "normally". This dealership cannot be trusted with the service they recommend or claim to fix. Their communication is horrible and they are way overpriced for their poor quality efforts. More

Brought our Kia Telluride in for an Oil change. Dave in service did an amazing job. He took care of the recall checks and ordered the parts right away. They even complete the service with a car was Dave in service did an amazing job. He took care of the recall checks and ordered the parts right away. They even complete the service with a car wash! Very happy customer and will definitely be returning. More

Absolutely horrible communication. My car has been in to the Duluth location about 5x for warranty engine issues. Dropped my car off after they did this "magic engine soak" to my car My car has been in to the Duluth location about 5x for warranty engine issues. Dropped my car off after they did this "magic engine soak" to my car chugging upon acceleration. Again, another engine issue. It was about 1 week after drop-off that I finally heard anything on the vehicle and that was after I called as I was trying to be polite because when I was there for an oil change, Dave mentioned they had a few employees walk out - Not surprised. I was told multiple times that I would hear back, never did. It's been almost 1 month of my car sitting there. Any engine issues are fully covered under warranty, yet Dave said I'm going to owe about $1000. This place is a complete joke and I feel it's a select few employees making it a bad name. I will never buy a Kia - Too many issues. Trying to go fancy, with horrible quality. When you call a Service Dept, the first thing you shouldn't hear is a long *SIGH* and then "Kia of Duluth". Buyers Be Aware - Don't buy a Kia. Then with the multiple issues with my engine and my car being known for engine replacement, Dave gives me the consumer affairs number to do the leg work and you can guess it, on hold for 1hr and 30 min with no resolution. The service dept. Has always been hit/miss since I started going there in 2017, but now it's almost intolerable. More

By far the worst people you will ever talk to! Have a problem you will be told screw off or they will hang up in you! Wouldn't recommend anything from this place! Took 8 months to deal with a moto Have a problem you will be told screw off or they will hang up in you! Wouldn't recommend anything from this place! Took 8 months to deal with a motor replacement! By far worst experince! More

terrible customer service and process- they forgot about my car and then told me they couldn't find it, had it Thursday to Friday, therefore i didn't have it over the weekend- they did not offer a rental no my car and then told me they couldn't find it, had it Thursday to Friday, therefore i didn't have it over the weekend- they did not offer a rental nor did they take accountability for it. More

Benjamin talks like he is an entitled rich kid not customer friendly poor communicators DO NOT GO here if you want a fair price! customer friendly poor communicators DO NOT GO here if you want a fair price! More

If I could give 0 stars I would. Went with a friend of mine who was getting his 2022 vehicle In for 6 mo checkup and oil change. I have a 2016 Sorento and am considering upgrading Went with a friend of mine who was getting his 2022 vehicle In for 6 mo checkup and oil change. I have a 2016 Sorento and am considering upgrading. I wandered the showroom floor, opening vehicle doors looking in, trying doors of others that were locked, basically walked around the showroom minimally 15 minutes or more, not one salesperson approached to see if I needed assistance. My friend, who is male, walks into showroom after getting his car all set up for the service, walks up to a vehicle and in less than a minute, he is approached by a salesperson asking if he needed help! Are you kidding me……I was so angry, I basically told the salesman wow, I have been standing here for 15 minutes and you didn’t ask me if I needed help, why cuz I am a women… There was a vehicle I wanted to look at told Caleb, which one, he brings out the key for an entirely different vehicle. He didn’t seem the least bit interested in my questions… So IDONOT recommend dealing with these people, especially if you are female trying to purchase a vehicle. More

Caleb B. was wonderful to work with! He was able to do almost everything for us right over the phone/computer until we were able to get down to sign our paper was wonderful to work with! He was able to do almost everything for us right over the phone/computer until we were able to get down to sign our papers. Professional and extremely helpful in every step of our purchase. Highly recommend him when buying a vehicle. More