Kia Medford

I went in to get a Kia soul, with my trade in. Kelly blue books around 5-7k. Hunter was absolutely amazing. He is a great salesman and is great at his job. He was kind and informative. The problem Kelly blue books around 5-7k. Hunter was absolutely amazing. He is a great salesman and is great at his job. He was kind and informative. The problem was, Sebastian, the finance manager. He was SO kind when he first met us and then once he low balled us on our trade in and I started to stray away, he was absolutely the rudest person I’ve met. His entire demeanor changed. He pressured my husband and I to lease, which we did not want to do. He then sat there and stared at me with a death glare as I put my baby in his car seat and gathered all my stuff to leave. I avoid car dealerships because of men like Sebastian. Hunter was great, unfortunately he is working at the wrong dealership. Just because you don’t make a sale, doesn’t mean you have to be an xxx. It didn’t work out for us, don’t you think we are disappointed as well? Being rude doesn’t help. Sebastian should be taking notes from Hunter. More

Although the Sales Manager I interacted with was friendly and professional, he was not working the day I drove three and a half hours only to be offered dramatically less for my trade than the manager told m and professional, he was not working the day I drove three and a half hours only to be offered dramatically less for my trade than the manager told me to expect. I was HIGHLY pressured, to the point of feeling manipulated, and told to sign a "Release of Liability" because I chose to not purchase their multi-thousand dollar extended warranty! I was told to sign many forms with absolutely no explanation of what I was being asked to sign; with the sole exception of the "Waiver of Liability" form to 'allow' me to decline the expensive extended warranty. After nearly 50 years of service in Law Enforcment I have developed a keen eye for the obvious. It is obvious to me that Medford KIA is a shining example of why car salesman have such a horrible reputation. BUYER BEWARE. More

My mom wanted one thing in her new used car, a remote start. The sales person showed her several cars and bragged about "remote start and auto climate control". After she paid cash of 20k, come to find o start. The sales person showed her several cars and bragged about "remote start and auto climate control". After she paid cash of 20k, come to find out it has everything else but! I swear sales people don't listen! Your job is to pay attention and listen and know what the customer wants. How hard is that? More

Knowledgeable staff, ALL of them were friendly and patient with my nine thousand questions. And the service manager who is female (I love that!) was very knowledgeable and friendly. And I'm VERY happy patient with my nine thousand questions. And the service manager who is female (I love that!) was very knowledgeable and friendly. And I'm VERY happy with my new purchase! I would buy again should I ever decide to trade...which I won't because I love my new kia! More

Knowlegable, very friendly, very helpful, polite, professional, Jon was a honest and hard worker to help me the customer,Jon was extremely positive towards the dealership and company which made me w professional, Jon was a honest and hard worker to help me the customer,Jon was extremely positive towards the dealership and company which made me want to do business with the store, Jon W. was the best salesman I have ever met. worked with Jon the entire time who was very patient and all the other things I quoted in the beginning of this review. He went through all of the financials in a very straightforward manner, and gave me the time that I needed to make an informed decision that I would be comfortable with. Jon made sure that I was familiar with the basic functions of my new car before ever leaving the lot. reaffirmed the warranty information, and show me the various features of the car. Jon walked me through the store to make sure I knew any function I may need to use. Excellent/honest person, will purchase from this dealership in the future, and will recommend to anyone and everyone. Mary More

I would put zero stars but you can't the service floor manager is the rudest most inconsiderate person you've ever met she's rude crude and socially unacceptable manager is the rudest most inconsiderate person you've ever met she's rude crude and socially unacceptable More

Very professional and yet quiet friendly! The whole team here worked with me to get me into one of their great used cars. They hooked me up with a good deal and amazing service! Even had the car washed whil here worked with me to get me into one of their great used cars. They hooked me up with a good deal and amazing service! Even had the car washed while I did the final paperwork! 10/10! More

Trade In and Purchase- 10/10 Came in wanting to get my perfect car and first ever hybrid. I worked with Bradley who throughout the entire process was knowledgeable, patient, and u Came in wanting to get my perfect car and first ever hybrid. I worked with Bradley who throughout the entire process was knowledgeable, patient, and understanding. They provided every piece of information that I requested, went through all of the financials in a very straightforward manner, and gave me the time that I needed to make an informed decision that I would be comfortable with. Gave me an excellent price on my vehicle, generous trade in, and made sure that I was familiar with the basic functions of my new car before ever leaving the lot despite it having been well past closing time. Bradley even came in on his day off to answer my questions, reaffirmed the warranty information, and show me the various features of the car. Excellent/honest staff, will purchase from them in the future, will recommend to anyone and everyone. More

Trade in and purchase Very friendly and very helpful. Mr Miller was able to find us an excellent car at the right price. I have recommended them to my friends. The sales m Very friendly and very helpful. Mr Miller was able to find us an excellent car at the right price. I have recommended them to my friends. The sales manager was awesome to work with. Great humor and excellent people skills. More

Great experience My family and I spent several stressful days looking for a vehicle in and around the rouge valley, we came across an add, made the call, Dustin came i My family and I spent several stressful days looking for a vehicle in and around the rouge valley, we came across an add, made the call, Dustin came in on his day off to help us out, he was knowledgeable in the whole car buying process, and we left with a car that we are proud to drive, at a good price, The nightmare of shopping for a car was finally over. I would definitely buy my next car from butler. More