Kia Delray - Service Center

There is no retention of good employees. In less than a month had to deal with 3 service personnel. There is no retention. Mr Ponce was the best, Steve could not be better and Mr Salabarria was on top month had to deal with 3 service personnel. There is no retention. Mr Ponce was the best, Steve could not be better and Mr Salabarria was on top of his game. I do not fell confident returning. More

So frustrated by my experience with Kia of Delray Beach, Fl. I bought a brand new Kia Sportage a month ago and I still don't have my car! We completed the entire sale process and I was so happy to get my ne Fl. I bought a brand new Kia Sportage a month ago and I still don't have my car! We completed the entire sale process and I was so happy to get my new car and it came in with a broken BlueTooth microphone and a large paint chip in the driver's door. No problem - things happen. I brought it back for service to have these things fixed. Had to come back three times before they would see me, despite talking to my salesman in advance that I was coming - and I live a 1/2 hour away and work more than full time. The service department was rude from moment one. It took forever to get someone to look at the car - they spent two minutes and said there was nothing they could do for the bluetooth. It took talking to three people, an hour and the salesman again to get them to agree to fix the bluetooth. But I would have to come back another day for the fix and to fix the paint. They said they would have to keep the car all day and did not want to provide a loaner. They told me to come by first thing in the morning to drop the car off and someone would take me to work. Called on my way and apparently they did not have time that day and had to turn around and go back. I said that I would need a loaner and they told me I would have to wait. Week later, still no loaner. Finally get a call back from my salesman who is asking me to complete the customer satisfaction survey - I explained to him why it was not done. Felt so offended that he was begging me for a survey and I did not even have my new car working yet! He finally got me a loaner and it has been several days. After following up with the service department several times and speaking to frankly rude reps, I was told the car was ready and came down on my lunch break. Got there and the paint ding was still there. Fought with the service department that there was nothing that could be done. Had to talk to the general manager and leave my car again to get it fixed. It has been a month and I still don't have my new car! This is ridiculous. It is the first time I have ever bought a brand new car and Kia has totally ruined that special experience for me. I have owned several Kia's but with this level of rude customer service as though I was bothering them to just get my car fixed, I have had enough. They have been rude, careless and flippant - as though once they sold me the car, they could not bother with me after. If this is how Kia treats their customers, I don't want to be one anymore. Will definitely not be taking it back to Kia to service. Last Kia car ever. More

Worst Service Department EVER!!! I was sold a maintenance package at time of purchase that included a car wash every time i came in for service and a one year full detail of the vehicle... Needles to say the package at time of purchase that included a car wash every time i came in for service and a one year full detail of the vehicle... Needles to say they sold me a package which was discontinued and when i gave them 10 Months to come clean they wouldn't even offer me anything to make it better, or for my troubles. BE CAREFUL with Russel the service Manager who has yet to return my calls or messages at that. Please GO ELSEWHERE FOR YOUR VEHICLES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Auto door locks failed. Kia replaced one lock drivers side and pronounced the job complete. Locks still do not work. Cost of service $1200.00. Customer is 86 years old. Kia refuses to do any more work side and pronounced the job complete. Locks still do not work. Cost of service $1200.00. Customer is 86 years old. Kia refuses to do any more work on this problem issue. More

I went into Delray Kia, where I purchased my 2007 Audi A4, yesterday. The keys were somehow "stuck" in the ignition. The car would drive, but despite the best efforts of my husband, myself and a friend w A4, yesterday. The keys were somehow "stuck" in the ignition. The car would drive, but despite the best efforts of my husband, myself and a friend who worked on cars - we could not release the key from the ignition. I took my car to Delray Kia, where I purchased it and I was greeted with no empathy and offered no assistance of any kind. The guy who "helped" was a heavy set man, young, greenish eyes, sandy hair, who wore a white button down shirt with the Kia Logo and khaki pants. He did not have on a name tag. When I told him the issue, he asked, "Did you buy the car 'as-is'?" I stated that I had, however, I had only purchased it 2 months ago and regardless surely someone could help me? He responded by telling me that this wan not an Audi dealership, so there was nothing he could do. He did not attempt to ask anyone else if they might help me, nor did he even offer to look at the car and see what the issue might be. If you buy your car from here - new or used - be wary of the follow-up assistance you may receive. More