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1,345 Reviews of Kia Delray - Service Center
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March 04, 2016
Professionalism at its best! Al Dopman ROCKS! He patiently worked through several computer screens and explained to me what he was doing to correct a VIN problem with my Optima a Al Dopman ROCKS! He patiently worked through several computer screens and explained to me what he was doing to correct a VIN problem with my Optima and all documented services associated with the car. I truly appreciated his thorough and professional approach to problem-solving. He also made sure the oil change was done in a timely manner, since the VIN problem caused my appointment to be later than scheduled. You are a 10 in my book! Thank you, Mr. Dopman! More
by VIVIAN.WILLIAMS
Verified CustomerEmployees Worked With
Al Dopman
March 02, 2016
Awesome Doug Barsell awesome service consultant!!! Two car 2 tire replacements. Super fast and very awesome repair!! Will return for any repairs I need for m Doug Barsell awesome service consultant!!! Two car 2 tire replacements. Super fast and very awesome repair!! Will return for any repairs I need for my Kia. More
by PLMBCHKAT
Employees Worked With
Doug Barsell
March 01, 2016
service dept instillation of door panel the service to replace my drivers side door panel was as always great. The wait was short, the customer lounge with coffee was excellent. I was very h the service to replace my drivers side door panel was as always great. The wait was short, the customer lounge with coffee was excellent. I was very happy with all services rendered. More
by JERRY.MAHONEY13
Employees Worked With
Al Dopman
March 01, 2016
Service issues with a used car Purchased a 2013 Kia Optima for our daughter and the salesperson pointed out on the car fax there was minor accident reported. We took the time with Purchased a 2013 Kia Optima for our daughter and the salesperson pointed out on the car fax there was minor accident reported. We took the time with our salesperson and he confirmed with the dealer there was no structural damage and that it was the front fascia. All the metal appeared to be original. After purchasing the car, we noticed a hard pull to the left when driving at highway speed. Took the car in and they did a tire swap thinking it was the tires. Still the problem existed. Took the car back in a 2nd time because now the car also had an oil and coolant leak and told them about the steering problem we still had and they discovered it was a bad strut on the left front that needed to be replaced. When I asked what the problem was, I was told the strut was bent from the accident the car was involved in. The dealer fixed the oil and coolant leak at no cost to me but they DID NOT cover the cost to replace the $700 strut. Are you kidding me? I was shocked that a dealership like Grieco would not cover that. I was told by the service department that they can't detect every flaw with a used vehicle. To a certain point I get it, but if it's an issue that involves steering and handling and it's a result of a previous accident that was pointed out to us as nothing more than minor, I have a real problem with that especially since this is my daughters first car. Had I known the accident was more severe where it impacted the way the car handled, I would have considered another car on their lot. For this reason, I would strongly consider not purchasing a used vehicle from this dealer as it is obvious on the car I purchased they do not thoroughly inspect it for quality. They did offer a service credit but that is not acceptable as their location is not convenient to where we live. More
by Frustrated buyer
Employees Worked With
Al Dopman
February 29, 2016
Good Experience Good experience at Grieco Kia fast friendly and reliable service and even a car wash. Bob Cooklin was great to deal with from start to finish. Thanks! Good experience at Grieco Kia fast friendly and reliable service and even a car wash. Bob Cooklin was great to deal with from start to finish. Thanks! More
by SHAYLANDAD11
Employees Worked With
Robert Cooklin
February 29, 2016
Standard oil change Artie was my advisor. I just got an oil change my car was done by 9:15, I got called T 9:30. I had to wait till someone found him. He was eating in t Artie was my advisor. I just got an oil change my car was done by 9:15, I got called T 9:30. I had to wait till someone found him. He was eating in the break room. I have no issue with that I was bothered that someone else was given my paperwork by him to close out the work. The Al who helped me after the fact was great! He was very nice and I'll him 5 stars!!!!! Artie not so mich. after going to my car Artie did not even look up to day thanks and good day. I felt turned off by that. After waiting for about 5-10 minutes I had to ask someone to move the car in front of me. I said it loud enough for Artie to hear me and I got no response expect from the driver. I'll only come back when Doug is available. I'll never go to Artie again. It may not be a big deal but to me customer service is what makes or breaks a company. More
by Big blue
Employees Worked With
Artie Rosenthal
February 28, 2016
friendly, and easy to work with - good explanations, and wor Very easy to work with. Bob Cooklin took care of everything - explained everything, and the appointment was easily made and the car was worked on and Very easy to work with. Bob Cooklin took care of everything - explained everything, and the appointment was easily made and the car was worked on and completed just as he stated. Ron Framson More
by DEERONF
Employees Worked With
ROBERT COOKLIN, Service Advisor
February 27, 2016
Maintenance above and beyond! Not only did that bring my car back to life but they kept me smiling the entire visit. The best service I've experienced in a long time! Awesome job D Not only did that bring my car back to life but they kept me smiling the entire visit. The best service I've experienced in a long time! Awesome job Delray Kia! More
by SatisfiedLady!
Employees Worked With
Artie Rosenthal, Al Dopman
February 26, 2016
In and Out in one hour Great Service from Doug Barsell. 9.30 appointment made on the phone. Drove right in. Went to waiting area to read and within one hour the car was read Great Service from Doug Barsell. 9.30 appointment made on the phone. Drove right in. Went to waiting area to read and within one hour the car was ready to go. Everything was perfect. More
by msaltallen
Employees Worked With
Doug Barsell
February 25, 2016
Excellence at its very best Very convincing and knowledgeable sales agent in Mitch Nathan. I visited to service my Sonata and ended up buying a New Kia Forte. Thank you Mitch N Very convincing and knowledgeable sales agent in Mitch Nathan. I visited to service my Sonata and ended up buying a New Kia Forte. Thank you Mitch Nathan. Thanks also to the finance department for their assistance in the trade-in and financing process. The Maintenance department was awesome. Thank you Bob More
by CARMENBIGGS1709
Employees Worked With
Mitch Nathan
