Kia Delray

Service was excellent and Nicole my service representative was very helpful and thoughtful. Will recommend to my friends representative was very helpful and thoughtful. Will recommend to my friends More

Got a great deal! Derek was a dream to deal with—so nice and friendly. I would absolutely purchase another car from Kia Delray, specifically Derek. I highly recommend Derek was a dream to deal with—so nice and friendly. I would absolutely purchase another car from Kia Delray, specifically Derek. I highly recommend Derek Lotz at Kia Delray if you're looking for a vehicle. More

We leased a new Kia 5GT from Ivon Saintil and finalized the lease on Friday, the 27th and were absolutely delighted with the car experience. Ivon was very professional, found the car we were looking for, the lease on Friday, the 27th and were absolutely delighted with the car experience. Ivon was very professional, found the car we were looking for, and made the experience a very pleasant one. All of the details of the Kia were fully explained and Ivon was more than helpful in meeting all of our expectations. More

Helen was very helpful and made sure the experience was as smooth as possible but I made an appointment and was still told they had a 3.5 hour wait. They run at half staff on Saturday's but still book a fu as smooth as possible but I made an appointment and was still told they had a 3.5 hour wait. They run at half staff on Saturday's but still book a full amount. Makes they very very backed up and slow. More

The only reason why I use this dealership are for any recalls. I had 2 recalls to address and it took just short of 5 hours. One recall was to replace a fuse and the second was a computer update. The ser recalls. I had 2 recalls to address and it took just short of 5 hours. One recall was to replace a fuse and the second was a computer update. The service advisor, Nicole, told me it was going to be 3 hours, not almost 5. My appointment was at 9:30 am and I arrived at 9:20am. Receiving the car was basically on time by 9:40am. However, my 3 hour ticket was tagged at 1:00 pm. At 1:00pm, no Nicole, at 1:30pm, no Nicole; at 1:50 pm I had to go I old and ask her how much longer because 1:00 pm has come and gone. She politely told me she would check on it and get back to me. Well, I didn’t hear back until 2:20pm when my vehicle was finally done. I understand things happen, but keeping me updated would have been greatly appreciated. This dealership has NO customer service whatsoever. Hence the reason why I try to avoid as much as possible. Also, no matter the reason I’m ringing my car in (remember, only for recalls), they always find something imaginary wrong with my vehicle. This time it was my brakes and my brakes were just recently checked when I got an oil change with my mechanic of choice. To be honest, my next recall I will drive out of my way to avoid this dealership. More

Process was smooth. Staff were friendly. It wasn’t until after I bought my car and left that I was pressured to complete a survey. When I submitted my survey with honest Staff were friendly. It wasn’t until after I bought my car and left that I was pressured to complete a survey. When I submitted my survey with honest answers to the questions, I was then contacted by the salesman, James, who helped me saying that I didn’t follow the “cheat sheet” he sent me and that I caused him to loose out on his monthly bonus… I went in and bought a car - the process took less than 2 hours. It’s not my job to follow the “cheat sheet” for a perfect score on a survey, it’s the salesman’s job to follow the “cheat sheet” so that they can make sure they are doing everything in order to get a perfect score! More

Nice people. No hassle. Nice employees. Like the free complementary car wash. They have a nice and clean waiting room. No problems so far. No hassle. Nice employees. Like the free complementary car wash. They have a nice and clean waiting room. No problems so far. More

I am not always happy with the service. Helen, for example is hard to understand and she doesn’t explain what has to be done, what could be done, or does it need to be done. I have been bac Helen, for example is hard to understand and she doesn’t explain what has to be done, what could be done, or does it need to be done. I have been back there for the same reason twice And the extra expense for extra repairs wasn’t explained to me. I have had fairly good experiences in the past. I purchased my 2019 Kia soul there. And I’m very happy with it. I would like to change my service representative to Anthony. More

My service advisor was terrific and a very knowledgeable woman,I will be going back to her. woman,I will be going back to her. More

Helen, the service advisor was very unfriendly. I tried being friendly with her but got no response. Maybe she was having a rough morning? Then I asked her if I could use a coupon for free windshie I tried being friendly with her but got no response. Maybe she was having a rough morning? Then I asked her if I could use a coupon for free windshield wipers and she told me no. She said only one coupon. I told her that the other service advisor’s would let me use two coupons, but she just said that they are not supposed to. When I returned to pick up my car, she was slightly more friendly. Every employee just seemed unhappy there. More