Kia Cerritos

My service rep, Victor, was very helpful. I really like how he gave me details of what need to be done to my telluride, the estimated time of the service will be done. He is very kind and pro I really like how he gave me details of what need to be done to my telluride, the estimated time of the service will be done. He is very kind and profesional. I always come back to find him everytime my car is dued for service. More

Michael Tatum was knowledgeable and friendly. Michael told my wife and I what needed to be done. He is a good asset to the KIA family. Michael told my wife and I what needed to be done. He is a good asset to the KIA family. More

Took my car for its scheduled service and got seen almost immediately. They told me car would be ready in an hour and a half. It was ready in about 1 hour. Quick courteous and professional service is what yo immediately. They told me car would be ready in an hour and a half. It was ready in about 1 hour. Quick courteous and professional service is what you’ll receive at Kia of Cerritos. Seriously. Great staff. More

Eddie was my service representative today and I found him to be very knowledgeable and friendly. I was in and out in 2 hours. Everyone there is very friendly. Highly recommend! to be very knowledgeable and friendly. I was in and out in 2 hours. Everyone there is very friendly. Highly recommend! More

Charlie is a good person to work with very knowledgeable and recommend but not force you. Also ask if I wanted a free car wash not many will ask that. I recommend Charlie when you get your service. and recommend but not force you. Also ask if I wanted a free car wash not many will ask that. I recommend Charlie when you get your service. More

I took my EV6 for a broken windshield wiper fluid dispenser. I called Travis and he immediately got me an appointment. He diagnosed and had the issue fixed within 2 hours. I could not be happier!! He dispenser. I called Travis and he immediately got me an appointment. He diagnosed and had the issue fixed within 2 hours. I could not be happier!! He was polite, professional and extremely knowledgeable of my car. I highly recommend this dealer and especially Travis! More

Excellent customer service. KIA got us in right away. Great communication with the teams. Thank you KIA KIA got us in right away. Great communication with the teams. Thank you KIA More

Charlie K. Was very pleasant to work with due to his professionalism, knowledge, and cs Was very pleasant to work with due to his professionalism, knowledge, and cs More

It's a hit or miss when it comes to quick and friendly service. However, my last two times I've came for an oil change it was quick and easy. Unfortunately, Will is no longer there but Pete helped me. He service. However, my last two times I've came for an oil change it was quick and easy. Unfortunately, Will is no longer there but Pete helped me. He took me in fast, friendly, and let me know my car was ready for pick up. Thank you Pete. More

My pregnant wife and I went in to replace her passenger side mirror. Was quoted over $700 by Winn at the service department. He told us atr the latest it will be done by 4:30PM. 5:00pm went by and no call side mirror. Was quoted over $700 by Winn at the service department. He told us atr the latest it will be done by 4:30PM. 5:00pm went by and no call from Kia. We called and they said it will be done by the time the service department closed which is at 6:00PM. Unapologetically, the service department said we can come and wait for the vehicle to be finished since it will be done today. In the beginning we had asked Winn to replaced the hub cap for the new side mirror with our current one. It was black. Now we have a tan one and our previous black one is no where to be found . We notified the service department that we are not satisfied with the service provided and they offered to take out the labor from our service. When my wife paid, the labor and parts were the same. Unacceptabale. When we came to pick up her car they said it's going to be another 30 min since all of the techs are busy. In that case we went around the lot to view our options for a trade for a new car since our family is growing by 1. The american with dark skin guy named James (Not sure if that is his real name) said he will show us a couple of vehicles and will grab the keys. He never came back. 45 minutes went by so i went to the manager. He said I smelled like alcohol so no one will show me any vehicles. I told him that is absurd. If I did smell like alcohol, ( which I did not) do not leave my pregenant wife and myself waiting. Poor customer service on their part and very inconsiderate. More