Kia Cerritos

Service here is a joke. The amount of time wasted here was just ridiculous. EPB and Auto Hold lights were illuminated and my OBD2 code scanner showed C1360-81, C1652-08, The amount of time wasted here was just ridiculous. EPB and Auto Hold lights were illuminated and my OBD2 code scanner showed C1360-81, C1652-08, and C2416-01, indicating an electrical failure of the EPB system on the driver side. We came in on March 2 to get our car looked at because it's a certified pre-owned car and it should fall under warranty. Service advisor Randall promised us 3-5 days for the diagnostic service to confirm whether or not it's under warranty, and that Kia Corporate only (partially) reimburses for rentals if the repair is under warranty. We rented a car nearby out of our own pocket for the 5 days, confident in the service advisor's estimate. We did not hear back until day 8, despite us calling and leaving voicemails. We finally got an update and they said they were working on it. They claimed it was fixed by repairing the short on the driver's side wiring harness. Fair enough. We drive it away, happy that it is supposedly fixed. Less than a week later, the EPB and Auto Hold lights are back on, along with the same exact codes. I slid under the car where the wiring harness for the driver side EPB actuator is located to double check if anything was even done to it, but it still looked original (still dusty and had markings from the factory). So that makes me question if they even did anything the first time around??? They probably just cleared the codes and called it a day. We negotiated a day to drop it off again, March 16th. This was confirmed through text by our service advisor as being okay. When we made the trip over that day, it turned out the service department was closed that day. Didn't even bother to notify us. More

I dealt with Jose after needing a software update and to process a recall on my Telluride. He is professional, very courteous, and was able to keep me informed through text message at every stage of the pro process a recall on my Telluride. He is professional, very courteous, and was able to keep me informed through text message at every stage of the process. Because of his service i will continue to service my vehicle at Kia Cerritos. More

Friendly and helpful staff. Very good service. Pleasant customer waiting area. Neat and clean restroom. Very good service. Pleasant customer waiting area. Neat and clean restroom. More

Friendly staff. Edward Chavez was customer focused, friendly and respectful. Communication on auto service status was great from start to finish. Edward Chavez was customer focused, friendly and respectful. Communication on auto service status was great from start to finish. More

Trust worthy, and friendly. Mike is my go to representative. He goes above and beyond to make my car care experience a great one. Mike is my go to representative. He goes above and beyond to make my car care experience a great one. More

Kia of Cerritos did not honor their agreement, leading to a lack of trust in their business practices. I agreed on an out-the-door (OTD) price for a Kia Sportage for my son with Isaiah Barrera. He instructed a lack of trust in their business practices. I agreed on an out-the-door (OTD) price for a Kia Sportage for my son with Isaiah Barrera. He instructed me to bring a cashier's check instead of wiring the money. I confirmed this twice through phone and text before going to the bank. Despite informing him about my limited time due to accompanying my mother, who is on hospice, he insisted on a cashier's check. After taking the time to obtain the full amount as a cashier's check and arriving at the dealership as agreed, Isaiah refused to honor the OTD agreement unless the car was financed. This situation was both inconvenient and unprofessional. More

Billy Barrera and the staff at Kia of Cerritos were very helpful! Buying a vehicle is not always easy, but I was lucky enough to be helped by Mr. Barrera! If you are looking for a Kia dealership, please che helpful! Buying a vehicle is not always easy, but I was lucky enough to be helped by Mr. Barrera! If you are looking for a Kia dealership, please check out Kia of Cerritos! More

Albert, my service advisor was awesome and made my visit excellent with his customer service skills and knowledge! excellent with his customer service skills and knowledge! More

Charlie helped me with the service to my 2016 Kia. He was very helpful. Purchased my car new in 2015 and have always taken it here for service. He was very helpful. Purchased my car new in 2015 and have always taken it here for service. More

Paola was super easy to work with. She made the car buying experience quick, easy, and painless. She listened to our concerns, considered our requests, and was overall very attentive a She made the car buying experience quick, easy, and painless. She listened to our concerns, considered our requests, and was overall very attentive and knowledgeable in guiding us in during our visit. More