Kia Autosport of Pensacola - Service Center

This Service Dept SUCKS!!!!1) I had a notice from KIA This Service Dept SUCKS!!!! 1) I had a notice from KIA about a Service Campaign/Recall. They told me I had already had the item replaced. I hadn’t!! This Service Dept SUCKS!!!! 1) I had a notice from KIA about a Service Campaign/Recall. They told me I had already had the item replaced. I hadn’t!! Then at the end of my service they tried to upswell me on that very work! 2) They charged me for “wheel weights” and for “disposal of 2 tires.” No tire work was performed! 3) No MPI (Multi Point Inspection) was ever presented to me. At the Cashier desk I asked the Advisor and she said she’d see if one was done and if she could even print it out. 15 minutes she brought it to me. Now remember, I’m at the Cashier preparing to leave … there were items on there that I would have had fixed. “3 lights were out,” new “cabin filter” needed, new “engine filter” needed, among several other things engine & transmission relayed. NONE of this was relayed to me beforehand. Had I not insisted on getting a copy of the MPI I would not have know about this. 4) My clock was changed by 2 hours and my Trip-o meter was reset. 5) They washed my car (the wheels looked great!) but they didn’t touch the windshield. The exterior windshield was filthy!! 6) I had a “spit cup” in my console. While driving home I reached for the cup and it was wet on the exterior and part of my console was wet too. I followed the trail and found it had been spilled onto my passenger seat and covered by my coat. I understand an “accident” can happen but TELL ME IT HAPPENED. I would have cleaned it up if you didn’t want to. But HOW did the cup get out of the holder, spill into the seat, and then back into the console?? More

Under recall to replace the motor which they assured me would be a one day job. I’m going on 3 weeks with no car, no loaner and unhelpful service reps. I will never buy another Kia. would be a one day job. I’m going on 3 weeks with no car, no loaner and unhelpful service reps. I will never buy another Kia. More

Friendly, kept me informed. Will continue having service performed at the dealer. Waiting area clean and plenty of hot coffee, performed at the dealer. Waiting area clean and plenty of hot coffee, More

Annie from Kia AutoSports Pensacola was very professional, helpful and kind. She was very helpful with my car maintenance. professional, helpful and kind. She was very helpful with my car maintenance. More

Service sucked I dropped my car off at 745 am for a oil change didn't get my car back til 3pm they never went over what they did with my car when I went to pick it up two girls sat at the service desk and change didn't get my car back til 3pm they never went over what they did with my car when I went to pick it up two girls sat at the service desk and just pointed to the direction where the car was at they were to busy talking bout the conversation they were having vs helping a customer ... my sticker on my car for recommended time to bring in my car for the next oil change says 73k miles my car is at 76k miles already .. More

If service is important to you avoid this dealer. My vehicle is under warranty and leaking transmission fluid. It is Nov. 24 and I was told they could fit me in around the 2nd week of January. Want regu vehicle is under warranty and leaking transmission fluid. It is Nov. 24 and I was told they could fit me in around the 2nd week of January. Want regular maintenance? Hope you can wait at least 6 to 8 weeks. I like the car but service sis about as bad as it gets. I'll never buy another vehicle at Kia Autosport of Pensacola. More

Took care of our maintenance on our Niro, good experience from beginning to end. Thanks. from beginning to end. Thanks. More

Took my Telluride in for service; quick, thorough and fairly priced. Suggest booking service time well in advance; they are busy! fairly priced. Suggest booking service time well in advance; they are busy! More

I had a check engine light on and was greeted with a warm smile and Mike told me not to worry. They gave me a ride home, then called me a couple hours later telling me that they would have to keep the car ov smile and Mike told me not to worry. They gave me a ride home, then called me a couple hours later telling me that they would have to keep the car overnight and did I need a car to use. I said no I have one. The next day they called me around lunch and said I had a faulty part and they were in the process of repairing the car now. I said great. They called me later on letting me know the car was repaired and did I need a ride to pick it up. Fantastic customer service. Thank you very much!!!! More

Terrible! We brought my grandson's Soul in for repair.They said they would look at it. My grandson sat there all morning. We left it , 2 days later still no response. He works, (2 jobs) so I loane repair.They said they would look at it. My grandson sat there all morning. We left it , 2 days later still no response. He works, (2 jobs) so I loaned him my car. This left me with no car. I am a 68 year old retired teacher, and my husband is in a nursing home. I cannot afford another car. This is a hardworking teenager! This happened before and they kept the car for months. We criticize teens, why can't we help them? Don't go here!!! More