Kia Autosport of Pensacola - Service Center

I purchased a 2021 K5 in March of last year. Everything was great until I took it in for routine service in June of this year. They left my oil plug loose and the car lost all oil while on the i Everything was great until I took it in for routine service in June of this year. They left my oil plug loose and the car lost all oil while on the interstate. Randy (Service Manager) had the car towed in and they worked on it immediately. I picked the car up and thought things were okay until I noticed the car making odd noises and puffing black smoke. It jerked forward while I was driving so I decided to take it back to Kia. They called me to pick it up and when I asked what they did to fix it, they said they just cleaned the oil off of it. I asked to be traded out of the car. I was not comfortable driving it and had no confidence in the service department at that point. I picked up my new K5 on July 12th and on July 28th the car would turn on but the engine would not start. We had the battery checked, just in case, and it was fine. Randy had it towed in on Friday the 29th and assured me it would be handled quickly. I stopped getting updates from him, which was unusual, so I finally called the store that Monday. I was informed that Randy no longer worked there and that they couldn't look at my car for 1-2 weeks. I asked to have whoever took over for Randy to call me. I have called several times since then and left messages, but I still have not had anyone call me back. Any information I have received has been when I was lucky enough to get someone on the phone for the service department. I have no update on my car. I don't know when I will even get it back. They have now had the car in the shop longer than I have owned it. I fully understand that things happen but the way they handle issues is absolutely pathetic. Please do yourself a favor and shop elsewhere. More

I have found that the people in the service department have treated me with concern and respect. have treated me with concern and respect. More

We had a code that came on the car and so we took it to KIA Pensacola to service manager Randy Brooks and he said to leave our car and they would check it out and let us know and it might take a few weeks, KIA Pensacola to service manager Randy Brooks and he said to leave our car and they would check it out and let us know and it might take a few weeks, but we got a call in 4 days that it was ready to pick up and they fixed it and they washed my car too and it was a wonderful experience!!! I will always do my business with KIA in Pensacola because they get to you way before everyone else and I live almost 3 hours away and I passed a lot of car lots to get to this place but they’ve been great to us with everything. More

Excellent service at Kia Autosport of Pensacola. Annie and the team was very helpful. Annie takes her time to answer any questions I may have. She is the best! Annie and the team was very helpful. Annie takes her time to answer any questions I may have. She is the best! More

I visited the dealership early one morning to check alignment on my Kia Soul and Annie was my technical advisor. She was very patient and proceeded to gather information so a mechanic could assess the alignment on my Kia Soul and Annie was my technical advisor. She was very patient and proceeded to gather information so a mechanic could assess the issue. Annie was professional and greeted me. I did wait long for the job to get done. In fact, Annie had my car waiting, and it was cleaner than it was when I brought it to the dealership. Thanks for the quality care. More

So impressed with Neil Patel’s valet service of picking up and dropping off my car at my place of business and no charge for service and warranty repairs up and dropping off my car at my place of business and no charge for service and warranty repairs More

The worker was very helpful and they did what you ask . The service was great 👍 The service was great 👍 More

I'm on my second Kia from this dealership. The first one the dropped off the rack while changing the oil, and had to fix the damage, the second and current had warranty things that I had to argue to get fix the dropped off the rack while changing the oil, and had to fix the damage, the second and current had warranty things that I had to argue to get fixed, and they wrecked this one too. When I went to sales to check on upgrading after they said I had all this equity, they tried to low-ball me. It's a bait and switch game. Their inventory isn't current on the website, and they are only interested in what they line their pockets with. I gave it a shot, but I'm done with Kia. More

This Service Dept SUCKS!!!!1) I had a notice from KIA This Service Dept SUCKS!!!! 1) I had a notice from KIA about a Service Campaign/Recall. They told me I had already had the item replaced. I hadn’t!! This Service Dept SUCKS!!!! 1) I had a notice from KIA about a Service Campaign/Recall. They told me I had already had the item replaced. I hadn’t!! Then at the end of my service they tried to upswell me on that very work! 2) They charged me for “wheel weights” and for “disposal of 2 tires.” No tire work was performed! 3) No MPI (Multi Point Inspection) was ever presented to me. At the Cashier desk I asked the Advisor and she said she’d see if one was done and if she could even print it out. 15 minutes she brought it to me. Now remember, I’m at the Cashier preparing to leave … there were items on there that I would have had fixed. “3 lights were out,” new “cabin filter” needed, new “engine filter” needed, among several other things engine & transmission relayed. NONE of this was relayed to me beforehand. Had I not insisted on getting a copy of the MPI I would not have know about this. 4) My clock was changed by 2 hours and my Trip-o meter was reset. 5) They washed my car (the wheels looked great!) but they didn’t touch the windshield. The exterior windshield was filthy!! 6) I had a “spit cup” in my console. While driving home I reached for the cup and it was wet on the exterior and part of my console was wet too. I followed the trail and found it had been spilled onto my passenger seat and covered by my coat. I understand an “accident” can happen but TELL ME IT HAPPENED. I would have cleaned it up if you didn’t want to. But HOW did the cup get out of the holder, spill into the seat, and then back into the console?? More

Under recall to replace the motor which they assured me would be a one day job. I’m going on 3 weeks with no car, no loaner and unhelpful service reps. I will never buy another Kia. would be a one day job. I’m going on 3 weeks with no car, no loaner and unhelpful service reps. I will never buy another Kia. More