Kia Autosport of Pensacola - Service Center

Sent wife in to get an oil change at 32k. She was told she needed to do a fuel injector cleaning in order to maintain the "Tires for Life" warranty. She advised the service advisor Randy that She was told she needed to do a fuel injector cleaning in order to maintain the "Tires for Life" warranty. She advised the service advisor Randy that the contract said you had to do only scheduled maintenance. She then showed him page 8-10 of the owners manual which NEVER lists fuel injector cleaning at any mileage. This is just an upsell. He then proceeded to write on the repair order the tires for life was no longer valid. They have also been telling her she had to rotate tires every oil change to maintain the Tires for Life. The only thing it says you have to do is have the alignment checked every 15k miles. This place will rip you off and when they are confronted become very rude. This is our second Kia, and while we like the car this service experience makes us want to get rid of it!!! STAY AWAY FROM THIS DEALERSHIP. More

Outstanding customer service in service department. Tessa is a joy to work with. Great Service. Tessa is a joy to work with. Great Service. More

I've been trying for several months to get a service appointment since I was told I had to use them to keep my warranty. I have tried over 100 times (no exaggeration) to get someone to call me back. App appointment since I was told I had to use them to keep my warranty. I have tried over 100 times (no exaggeration) to get someone to call me back. App, phone, website, chat, email...nothing works. I am now resorting to finding Kia service centers in other cities to see if I'm important enough to them to have me a customer. More

As always, Cody did a fantastic job on managing my last two service visits. He communicated the needs/options for service and the completion of work. He made sure the vehicle was cleaned and washed bef two service visits. He communicated the needs/options for service and the completion of work. He made sure the vehicle was cleaned and washed before pickup and the costs were clearly explained (warranty vs consumer) and warranty parts were ordered in a timely manner. Cody is a major reason for our using this dealership for service. Kia Autosport of Pensacola is blessed to have staff like him. More

Excellent customer service! Amber is a dedicated helpful advisor & she is a valueble asset to the kia team! Looking forward for my next appointment… Amber is a dedicated helpful advisor & she is a valueble asset to the kia team! Looking forward for my next appointment… More

I am extremely pleased with Kia autosport in Pensacola. They are very good with making an appointment, keeping me informed about what is going on with the service. The waiting area is very nice, good Tv, They are very good with making an appointment, keeping me informed about what is going on with the service. The waiting area is very nice, good Tv, drinks, snacks, and even a ride to somewhere if needed. I will never go anywhere else. More

Bought a used car about a year ago and have had multiple service appointments with this dealership. They are professional, polite, keep their timelines, and are transparent about costs. Have not had a negat service appointments with this dealership. They are professional, polite, keep their timelines, and are transparent about costs. Have not had a negative surprise yet. More

Cody did an excellent job in answering my questions regarding Kia recall events impacting my vehicle. He went above and beyond the level of service that I have previously experienced with other Servic regarding Kia recall events impacting my vehicle. He went above and beyond the level of service that I have previously experienced with other Service Advisors at this dealership. He appears to be relatively new to the dealership so I hope he doesn't get jaded and indifferent like the rest of the service staff. More

Thanks to Monty my experience went very smoothly and all my concerns were addressed and fixed with no problems. I would recommend this dealership to anyone. Jessica is and has always been very concerned abo my concerns were addressed and fixed with no problems. I would recommend this dealership to anyone. Jessica is and has always been very concerned about doing what is right for her customers. She has an awesome team. More