
Keystone Volvo of Doylestown
Doylestown, PA
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Keystone Motors of Doylestown has impressed me with their professionalism, quality of service and concern for my time. I have purchased three Volvos from Keystone and have never been disappointed. Joe, our s professionalism, quality of service and concern for my time. I have purchased three Volvos from Keystone and have never been disappointed. Joe, our salesman is wonderful, truly “no pressure, no hype” as their slogan goes. He is friendly, informative and listens to what type of vehicle we are interested in and sees that we get it. Keystone’s service department is run very efficiently, they make service an enjoyable experience. They are courteous, experienced and do everything possible to get you in and out in a timely fashion. I also enjoy using the free car wash coupon that accompanies each service visit! If there is anything that I would change about Keystone Motors, it would be that they were located closer to my home, however, all things considered; I am still willing to drive the extra distance to deal with Keystone Motors. More
Outstanding dealership with outstanding service department - our third time purchasing a auto from them. :) The best in the auto business. You are always greeted at the service dept with a smile department - our third time purchasing a auto from them. :) The best in the auto business. You are always greeted at the service dept with a smile and immediate assistance. They are never too busy to help you. Joe our sales contact always remembers to greet you and ask how things are going with your purchase. Ben who is our contact guy in service always remembers each and every car you have and treats you like part of the family with speedy assistance and timely completion of the work being done. When Ben is not around, all of the service team does an outstanding job! Thats why we keep coming back to this dealership. More
This is my third C-70 purchased from Keystone Volvo and it is based on past positi=ve experience with the service staff, Mike Cluckey in particular and more recently with the purchase of my 2011 C-70 worki it is based on past positi=ve experience with the service staff, Mike Cluckey in particular and more recently with the purchase of my 2011 C-70 working with Craig and Paul. They were responsive to my expectations both in terms of price and model specs. All negotiations were handled over the phone and email. The day I picked up my new car, all terms were as discussed with one exception....the final price was a few dollars less! I was in and out in less than an hour. You won't be disappointed. More
What a great experience. I work in a retail dealership in another industry and I was just so impressed. Great people, not pushy, fair deal, excellent follow-up. They just made it so easy to buy a care f in another industry and I was just so impressed. Great people, not pushy, fair deal, excellent follow-up. They just made it so easy to buy a care from them! They took the time to answer all of my questions. They really made my fiance feel at home. Joe was great... he was fair and I do feel like I got a great, fair deal. What was the best was that I didn't even buy a Volvo. I purchased a used BMW and I felt like I was buying a new car. Joe (the salesmen) called me to follow-up and we received a personal thank you from the General Manager of the dealership. What great people to work with. I will recommend them everytime I can. More
I have a 2006 S40 volvo and have had issues with the air quality (smell) since day one. The service department never said a thing durning the factory warranty and seemed surprise everytime we brought it in quality (smell) since day one. The service department never said a thing durning the factory warranty and seemed surprise everytime we brought it in to be fixed or checked (3 years). Today it is apparenetly a known issues; per the service manager... So now it is Volvo problem and this dealer can't help!!! Great customer service. Recently a sensor issue happened; they "fixed/replaced" it and the next day it happened again. This is on top of the constant items that need to be addressed every time we get the standard oil change. Another big issue is that everytime we bring it in we get a differnet view point on the warranty we purchased from this location. I would think they would fully understand what they sold and what would be covered. I have 2 Toyota's Camrys (1 with 330K miles and 1 with 35K miles - not 1/10 of the issues and a better ride for less money....) More
After spending almost $2,000 at Keystone for a problem they were not able to fix we took it to an independent mechanic who fixed it for $100. When Keystone cleaned out the throttle they reused an old gask they were not able to fix we took it to an independent mechanic who fixed it for $100. When Keystone cleaned out the throttle they reused an old gasket instead of replacing it. They are good at repalcing expensive modules without actually fixing the car. If I could sue them for the cost of the ineffectual "repairs" I would. More
Purchased a new car thru Paul Heiser. All terms (price & trade, etc.) were agreed upon over email as I requested. (I did not have the time to field multiple phone calls with various dealers - and was able & trade, etc.) were agreed upon over email as I requested. (I did not have the time to field multiple phone calls with various dealers - and was able to negotiate everything on my blackberry while at work. More
Keystone excels with its customer service. We've had two Volvo's now and the service quality was a big determinant in our decision to buy the second one. The service staff are knowledgeable, friendly, resp Volvo's now and the service quality was a big determinant in our decision to buy the second one. The service staff are knowledgeable, friendly, responsive and never pushy; you always feel that they have your best interests at heart. The quality of the maintenance and repair work also is very good. Edward Ferris More
The radio commercial says "no pressure, no hype". So appropriate! I loved it there! Jim is a wonderful salesman. He kept me informed of the status of the search for the vehicle that had all th hype". So appropriate! I loved it there! Jim is a wonderful salesman. He kept me informed of the status of the search for the vehicle that had all the specifics I wanted, and it was found in the time he promised. I would definitely recommend Keystone Volvo in Doylestown to my friends. More
Rich was determined to find us exactly the car we wanted, at the price we wanted to pay. He always returned our phone calls and e-mails in a timely manner and was extremely friendly to deal with. When w at the price we wanted to pay. He always returned our phone calls and e-mails in a timely manner and was extremely friendly to deal with. When we came to pick up the car he spent lots of time making sure to show us all it's features and constantly asked if we had any further questions. There was nothing else he could have done to make it better. More