Keystone Volvo of Doylestown
Doylestown, PA
Filter Reviews by Keyword
By Type
Showing 490 reviews
I purchased a Volvo XC60 from Keystone Motors. Paul Heiser was excellent to work with throughout the process. He promptly responded to emails often at early morning hours, is very knowledgeable about Heiser was excellent to work with throughout the process. He promptly responded to emails often at early morning hours, is very knowledgeable about the Volvo products, and was very patient throughout the buying process. Pricing negotiations were painless (helped by the multiple web sites that provide pricing information which Keystone participates in). The one glitch in the buying process was that the car I originally selected had several scratches on it. Paul located a replacement the next business day and came in on his day off on Memorial Day to deliver the car. Overall a very satisfying car buying experience. More
I have always wanted a Volvo and this year when it came time to replace my vehicle, the XC60 caught my eye. I had previously purchased a vehicle thru the Costco program which was a great experience and I time to replace my vehicle, the XC60 caught my eye. I had previously purchased a vehicle thru the Costco program which was a great experience and I gave it another try. Costco referred me to Keystone Volvo of Doylestown. I arranged an initial visit with Richard Wobensmith. When I got to the dealership, Richard was not available and Paul Heiser demoed the XC60 and gave me a test drive. I really liked the car and wanted to get my wifes approval so I scheduled another visit and was hosted by Richard who gave us another test drive and showed us several XC60's in various configurations - he also got the info to offer me a trade on my existing vehicle. I was sold on the XC60. I configured my vehicle on-line and submitted it to Rich who found the exact vehicle I wanted and laid out the price and financing options - which I accepted. I drove away with the exact vehicle I wanted at a fair price just 2 weeks after my first contact with Keystone. I would definately recommend Keystone Volvo to anyone looking for a new Volvo. They have an extensive inventory on-site, with courteous and knowledgable salesmen. My buying experience was well informed, fair and enabled me to zero in on the vehicle just right for me. I must say that the Volvo web-site was very helpful in designing my vehicle and identifying the right configuration for me, but you do have to see and drive the car and that's where the dealership experience is most important. My wife and I have already discussed our next auto purchase - another Volvo which we plan to get delivered overseas for the European driving experience. More
I have been dealing with Keystone for over 35 years, I have been dealing with Keystone for over 35 years, first with a very needy Fiat and later with a Volvo C30 and now a V50R. They have always been I have been dealing with Keystone for over 35 years, first with a very needy Fiat and later with a Volvo C30 and now a V50R. They have always been fair with me, and have always made sure that I was satisfied when I left. They show a genuine interest in me and the modifications that I am constantly making to my vehicles. More
Keystone Motors was a pleasure to deal with. They knew their Volvos, had some to test drive, and worked with us to get the model and features we wanted. From the receptionist, sales manager, salesman (Ric their Volvos, had some to test drive, and worked with us to get the model and features we wanted. From the receptionist, sales manager, salesman (Rich Wobensmith) the experience was a pleasure. People smiled, asked to help, were prepared for appointments, just plain old fashioned good customer service. The price was good but not exceptional. However, we compared the Volvo XC60 to BMW, Audi, Mercedes, Volkswagen, Ford and Acura and decided that the Volvo was simply a better car for less money. The dealings with Keystone Motors convinced us this was the right dealer to buy from. Highly recommended. More
This is my 4th Volvo and it is now 4 years old. I bought this one from Keystone Volvo in Doylestown, PA. Joe Craig helped me find the exact car I was looking for....which took some doing, but he was very ea this one from Keystone Volvo in Doylestown, PA. Joe Craig helped me find the exact car I was looking for....which took some doing, but he was very easy going, friendly, and persistent in finding it. The Service Department is really set up nicely. I am always greeted the minute I pull in. Once inside the door, they have my paper work filled out and ready to start on my car. The atmosphere is always very friendly and welcoming. I usually go by to say 'Hi' to Joe Craig, stop to fix a tea or coffee then go up to the waiting room. I always stay and wait for my car since the room there is so nice and comfortable. People can either get some work done on the desks that are in the room or relax and watch TV. It is probably the nicest waiting room I have ever been in...ever! I would definitely recommend Keystone Volvo in Doylestown. I love my Volvo and feel like I am being well taken care of at Keystone Volvo. More
Keystone Motors of Doylestown has impressed me with their professionalism, quality of service and concern for my time. I have purchased three Volvos from Keystone and have never been disappointed. Joe, our s professionalism, quality of service and concern for my time. I have purchased three Volvos from Keystone and have never been disappointed. Joe, our salesman is wonderful, truly “no pressure, no hype” as their slogan goes. He is friendly, informative and listens to what type of vehicle we are interested in and sees that we get it. Keystone’s service department is run very efficiently, they make service an enjoyable experience. They are courteous, experienced and do everything possible to get you in and out in a timely fashion. I also enjoy using the free car wash coupon that accompanies each service visit! If there is anything that I would change about Keystone Motors, it would be that they were located closer to my home, however, all things considered; I am still willing to drive the extra distance to deal with Keystone Motors. More
Outstanding dealership with outstanding service department - our third time purchasing a auto from them. :) The best in the auto business. You are always greeted at the service dept with a smile department - our third time purchasing a auto from them. :) The best in the auto business. You are always greeted at the service dept with a smile and immediate assistance. They are never too busy to help you. Joe our sales contact always remembers to greet you and ask how things are going with your purchase. Ben who is our contact guy in service always remembers each and every car you have and treats you like part of the family with speedy assistance and timely completion of the work being done. When Ben is not around, all of the service team does an outstanding job! Thats why we keep coming back to this dealership. More
This is my third C-70 purchased from Keystone Volvo and it is based on past positi=ve experience with the service staff, Mike Cluckey in particular and more recently with the purchase of my 2011 C-70 worki it is based on past positi=ve experience with the service staff, Mike Cluckey in particular and more recently with the purchase of my 2011 C-70 working with Craig and Paul. They were responsive to my expectations both in terms of price and model specs. All negotiations were handled over the phone and email. The day I picked up my new car, all terms were as discussed with one exception....the final price was a few dollars less! I was in and out in less than an hour. You won't be disappointed. More
What a great experience. I work in a retail dealership in another industry and I was just so impressed. Great people, not pushy, fair deal, excellent follow-up. They just made it so easy to buy a care f in another industry and I was just so impressed. Great people, not pushy, fair deal, excellent follow-up. They just made it so easy to buy a care from them! They took the time to answer all of my questions. They really made my fiance feel at home. Joe was great... he was fair and I do feel like I got a great, fair deal. What was the best was that I didn't even buy a Volvo. I purchased a used BMW and I felt like I was buying a new car. Joe (the salesmen) called me to follow-up and we received a personal thank you from the General Manager of the dealership. What great people to work with. I will recommend them everytime I can. More
I have a 2006 S40 volvo and have had issues with the air quality (smell) since day one. The service department never said a thing durning the factory warranty and seemed surprise everytime we brought it in quality (smell) since day one. The service department never said a thing durning the factory warranty and seemed surprise everytime we brought it in to be fixed or checked (3 years). Today it is apparenetly a known issues; per the service manager... So now it is Volvo problem and this dealer can't help!!! Great customer service. Recently a sensor issue happened; they "fixed/replaced" it and the next day it happened again. This is on top of the constant items that need to be addressed every time we get the standard oil change. Another big issue is that everytime we bring it in we get a differnet view point on the warranty we purchased from this location. I would think they would fully understand what they sold and what would be covered. I have 2 Toyota's Camrys (1 with 330K miles and 1 with 35K miles - not 1/10 of the issues and a better ride for less money....) More