Keyes Woodland Hills Hyundai

Excellent Service I worked with Raffi, Greg (Financing), and David. They were all patient, courteous, and timely. My wife and I got an excellent deal and they did every I worked with Raffi, Greg (Financing), and David. They were all patient, courteous, and timely. My wife and I got an excellent deal and they did everything I. Their power to make sure we were happy with what we got! In fact we were so pleased with their service we went back a week later and got my wife a car too! Thanks for all of your help!! More

Wonderful I was showed all the vehicles/options i wanted, the staff were very friendly and flexible, and at the end of the day , i got the car i wanted at a bet I was showed all the vehicles/options i wanted, the staff were very friendly and flexible, and at the end of the day , i got the car i wanted at a better than expected deal. More

DO NOT TRUST . On August 8, 2015 at about 8:30 a.m. I came in to this dealership with my parents to look at purchasing a Certified Pre-Owned 2013 Hyundai Accent G . On August 8, 2015 at about 8:30 a.m. I came in to this dealership with my parents to look at purchasing a Certified Pre-Owned 2013 Hyundai Accent GS. I did not have a pleasant experience and feel that if I had not had my parents with me who are very experienced car buyers and have bought 4 different Hyundai's I would have been grossly taken advantage of. Despite hearing negative reviews about this dealership I decided to give it a try. My salesman (Luis Zappeda) was nice and I do not have anything negative to say about him. The issue I had was with the upper management. Specifically Aram Hovhannisyan the Sales Manager and Gregory Miller the Finance Manager. To begin my experience Mr. Hovhannisyan had the price of the vehicle up to 16k. This was rediculois when the list price online said 11,888, and is well over the price I could pay for a NEW Hyundai Accent down at Norm Reeves. He kept trying to charge me for add ons I told him I did not want, and that had already been charged when the car was initially sold to the first owner! He also had the DMV tags/Fees up to 529.00!! When we confronted him about the very high cost he could not explain it and tried to brush it off. Thankfully I had done my research and knew the cost to register this vehicle and get tags was much lower (176 to be exact). After proving to him the cost was not what he was trying to charge he finally adjusted it. Additionally,when he first came with the APR for the monthly payments it was a staggering 7%. After I finished laughing at this redicoulus attempt, I told him my credit union can easily get the APR down to 2.4%. He scoffed walked away and low and behold came back a couple minutes later and had a 2.39%. The fact that he even started with a 7% APR when my credit score is in the high 700's is ludacris, and once again confirms what I have heard about this dealership. After a lot more nagotiating, the total price of the car finally go lowered to around 14k. We informed the Salesman and Sales Manager that I can easliy go down to Norm Reeves Hyundai and purchase a brand new Hyundai Accent, get better service, and pay the exact same price. We finally agreed on a price and moved on to the Finance Manager Mr. Gregory Miller. This is where my real dissatisfaction comes from. He was not trust worthy, he was rude to me as well as my family, and he was grossly unprofessional. Mr. Miller tried to charge me $400.00 to CERTIFY my Certified Pre-Owned Car. I was furious. IT IS ADVERTISED AS Certifed Pre-Owned on the website at the dealership. When my family and I got angry, showed him the paperwork from the car and from online that says it is already a Certified Pre-Owned vehicle he said he would "honor it". As we continued filling out the paperwork we noticed there was nothing about having to pay an extra $400.00! When trying to sell me the extra monthly warranty, I told him very clearly I was fine thank you and did not want it. However of course he kept pushing and pushing. He would not take no for an answer and seemed to get more and more frustrated and began talking down to me and my parents. He was also very rude to my father and mother, they were helping me through the proccess as I am a first time buyer. He rudely asked if my mom was an accountant as we were going over numbers and fine print of the contracts. He later asked what my dad did. My father is an LAPD Officer. As soon as Mr. Miller heard that he asked my dad to sign off on a ticket he got. VERY unprofessional! My father was taken back as this guy had just tried to rip us off, was being extremely rude and condescending, then wanted him to sign off on a ticket! My father, however, politely explained that it is the City's policy that Officers are not allowed to sign off on tickets when off duty. At that point Mr. Miller lost interest and once again became rude. I recently took my car back in to this dealership as the plastic in the wheel wells was coming loose. I had another unpleasant experience in the service dept. with Rickia Smith. She was also rude. Tried to charge me 68 dollars to reattach some clip. I specifically told her no do not fix it, as i was not going to pay 68 dollars for that. I was then left sitting in the waiting area for 2 hours. I finally noticed my car sitting outside and Mrs. Smith was no where to be seen. I had to go ASK someone for my car so I could leave. A guy completed the paperwork, slapped down a pen and receipt and tried to charge me 68 dollars! I refused to pay as I did not agree to the price and specifically told them not to do anything. He stared at me, rudely grabbed my keys and receipt shoved them at me and said don't worry about it, just go. I will NEVER buy another car here!!!!! GO TO NORM REEVES HYUNDAI. My parents have bought 3 other cars from them and I should have followed suit. They are straight up with their pricing, honest, and their customer service is amazing! More

Easy and quick Very good greeting, listening to customer needs, providing correct information, Very polite and kind, did dot push the customer to make decision or bu Very good greeting, listening to customer needs, providing correct information, Very polite and kind, did dot push the customer to make decision or buy and overall I felt comfortable to deal. More

awsome The people that I worked with did their best to get me a great deal. Ozzie was extremely helpful in trying to get me the best price and Hovik was extr The people that I worked with did their best to get me a great deal. Ozzie was extremely helpful in trying to get me the best price and Hovik was extremely helpful in the test drive and showing me all the features and stuff. More

very professional excellent service & presentation. i was very happy through out the whole process & would recommend the dealer & sales person that i dealt with to any excellent service & presentation. i was very happy through out the whole process & would recommend the dealer & sales person that i dealt with to any family member & friends.. thank you guys More

The best car buying experience ever Greg Jarvis and Gregory Miller are absolutely the most straightforward professionals I have ever worked with. I have had many bad experiences buying a Greg Jarvis and Gregory Miller are absolutely the most straightforward professionals I have ever worked with. I have had many bad experiences buying a car and these two gentlemen were amazing with how quickly and courteously they handled my transaction. I can't say enough good things about them! More

Great price on a vehicle but I got a great price on a 2016 Hyundai Elantra that I had purchased from a sales-person named Ali at the Woodland Hills Hyundai. However, the price was I got a great price on a 2016 Hyundai Elantra that I had purchased from a sales-person named Ali at the Woodland Hills Hyundai. However, the price was negotiated on a couple of different models for me by my friend before I came in into the dealership. I feel like the sales person didn't take his time to compare the vehicles, which I had been inquiring about, and when my husband went on a test-drive with him, the sales-person wasn't invested in showing all of the vehicle capabilities. As a result, I purchased a vehicle without a blue-tooth system and a rear-view camera, which now I regret not having and I find the gas paddle to be too tight. I am not sure if I had purchased the same vehicle model, if I knew all of this before buying. Also, Greg in the Finance Department, when setting us with a loan somehow included a ROAD Side Assistance plan for extra 500 some dollars for the next 3 years, which we didn't discuss. Both my husband and I only realized what had happened on our arrival home, we had to come in the next day on a Sunday and waste another 4 hours to rewrite the contact to exclude the unnecessary -for- my purposes Roadside Assistance plan. I got into a verbal altercation with a staff member named Russel, who was very rude towards me. Needless to say that the staff was less than eager to help us. The only reason that we were able to cancel the Roadside Assistance plan is because the law was on our side: there was a cancellation clause in the Roadside Assistance Agreement and Because I work in the legal field. I know that my husband and I do not purchase cars every day but I would like like to think that I am not as easily fooled as other people, since I finished law school and work in a law office. Based on the above, I feel that my experience at this Hyundai dealership was subpar. More

My experience was the best I've ever had David made my experience very easy! He helped me understand all my car affect! The best car buying experience I've ever had. I will definitely recomme David made my experience very easy! He helped me understand all my car affect! The best car buying experience I've ever had. I will definitely recommend this dealership to all my friends and family More

Great service Raffi and David were great. They did a really great job. Also, the gentleman in the financial department was great and so helpful. I'm happy to made b Raffi and David were great. They did a really great job. Also, the gentleman in the financial department was great and so helpful. I'm happy to made business with this dealership. More